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PayPoint

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Paypoint

Day Opens Closes
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 8am 6pm
Sunday 10am 4pm
Address
Paypoint
1 The Boulevard Shire Park
Welwyn Garden City
Hertfordshire
AL7 1EL
Website

0843 596 3335

Thousands of people rely on PayPoint to pay their bills or to bring more people to their business. Should you ever need assistance from PayPoint, there is plenty of information here to help you to contact them.

  • Business Name: PayPoint
  • Phone Number: 0843 596 3335
  • Opening Times: 8am – 8pm
  • Head Office Address: 1 The Boulevard Shire Park, Welwyn Garden City, Hertfordshire, AL7 1EL
  • Website: www.paypoint.com

About PayPoint

The British business PayPoint set up its network in 1996. Customers with prepayment meters could now pay for their gas and electricity at local convenience stores. This helps customers to manage their energy use and control their spending. PayPoint became the only network for paying TV Licence fees by cash in 2006. Yodel and PayPoint launched Collect+ in the UK in 2011. Customers can collect and return packages from participating retailers at PayPoint outlets. PayPoint operates in the UK, Ireland, and Romania. In the UK, the PayPoint network has more branches than all banks, supermarkets, and Post Offices put together.

PayPoint Contact Numbers

Call these numbers to connect to PayPoint and get help seven days a week.

Department
Phone Number
Opening Times
Customer Services
0843 596 3335
(Mon – Fri) 8.00am – 8.00pm
(Saturday) 8.00am – 6.00pm
(Sunday) 10.00am – 4.00pm
Complaints
0843 596 3336
(Mon – Fri) 8.00am – 8.00pm
(Saturday) 8.00am – 6.00pm
(Sunday) 10.00am – 4.00pm
Retailers
0843 596 3337
(Mon – Fri) 8.00am – 8.00pm
(Saturday) 8.00am – 6.00pm
(Sunday) 10.00am – 4.00pm
Clients
0843 596 3338
(Mon – Fri) 8.00am – 8.00pm
(Saturday) 8.00am – 6.00pm
(Sunday) 10.00am – 4.00pm
Investors
0843 596 3339
(Mon – Fri) 8.00am – 8.00pm
(Saturday) 8.00am – 6.00pm
(Sunday) 10.00am – 4.00pm
Careers
0843 596 3340
(Mon – Fri) 8.00am – 8.00pm
(Saturday) 8.00am – 6.00pm
(Sunday) 10.00am – 4.00pm

Customer Services – 0843 596 3335

Whenever consumers who use PayPoint outlets and services have a query or problem, they can call 0843 596 3335. Find out more about PayPoint services and how they can make life easier for you. This includes paying bills, prepaying energy meters, topping up mobile phones, and buying or renewing TV Licences, as well as buying eVouchers, prepaid cards and eMoney, lottery tickets, and public transport tickets. Please note that if you pay with PayPoint, you still need to contact your service provider directly about your bills.

Complaints – 0843 596 3336

Consumers with complaints about PayPoint services or retailers should call 0843 596 3336.  Register your complaint with PayPoint so that they can investigate and get back to you regarding the issue. One reason you might complain is if retailers charge customers additional fees to use PayPoint services, including if they have to buy items from the store. If they charge a fee for card transactions, you can also report them to Trading Standards. Complain if PayPoint machines are unavailable, affecting Collect+ and payments.

Retailers – 0843 596 3337

PayPoint services will draw more customers to your shop. This is likely to increase customer spend, as well as earning commission on PayPoint transactions. Call 0843 596 3337 if you are an existing PayPoint retailer or want to become one. PayPoint can advise you on costs, services, and training. Contact them if you suspect fraudulent activity. Call if you run out of cards or smart keys for energy meters, or if the shop is changing ownership. Retailers can e-mail enquiries@paypoint.com for further information or support.

Clients – 0843 596 3338

PayPoint is a leader when it comes to payment solutions for major consumer services. Becoming a client with PayPoint means your customers can easily pay for your services. This includes bill payments, energy meter pre-payments, and cash withdrawals. Call 0843 596 3338 to join over 1,500 current clients, or if you are an existing client in need of assistance. You can e-mail clientprospects@paypoint.com for discussions about becoming a client. You can e-mail stephenpalmer@paypoint.com about advertising opportunities.

Investors – 0843 596 3339

PayPoint plc is listed on the London Stock Exchange. With a 43% share in the UK market of convenience retailers, PayPoint is a smart investment. PayPoint makes high returns to shareholders while investing in the growth of its key business areas. Whether you are already an investor or have an interest, call 0843 596 3339 and ask for the Investor Relations team. Keep up to date with investor news on share prices, analyst coverage, and financial reports. You can e-mail the Finance Director at rachelkentleton@paypoint.com.

Careers – 0843 596 3340

PayPoint is continuing to grow as a business and develop their payment solutions. Call 0843 596 3340 to discuss working for the company. PayPoint supports career progression and training across many areas of the business. You can apply to PayPoint vacancies on their careers website. Call this number if you have any questions about a job role, the interview process, or employee benefits. Send enquiries or submit a CV by e-mail to recruitment@paypoint.com if you would like PayPoint to contact you about future vacancies.

Other Ways to Contact PayPoint

Reach out to PayPoint with your social media accounts on Facebook and Twitter. PayPoint team members who monitor these pages will get back to you between 9am and 5pm from Monday to Friday. To make sure your message gets through, you can send an e-mail to enquiries@paypoint.com. Another option is to write a letter to the head office address. If you expect a response, this will take a lot longer than making a phone call. Phone and e-mail support is also available over the weekend. Use the store locator to find a PayPoint.

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