0808 234 5431
Pandora is a Danish jewellery retailer which operates all around the world. Since establishing as a family business in Copenhagen in 1982, it has become the world’s third largest jewellery seller. Pandora is popular for customizable charm bracelets. They have been selling their products online since 2011. The returns policy for Pandora depends on the product and where and when you purchased it. Read this guide to find out what to do about Pandora returns.
Pandora Store Returns
If you change your mind about an item you bought in a Pandora store, you must take it back to that store. You need to return it within 30 days and provide the receipt as proof. If you bought an item on sale, you will have 14 days to return it to the store for an exchange. Refunds are not available for sale items. Pandora stores allow customers to exchange products bought either instore or online within 30 days with valid proof of purchase. If you buy a bundle or set, then you must return all the items in the offer to get a refund. You cannot return earrings to Pandora due to hygiene concerns. Customers also can’t return or exchange Pandora gift cards (you will just have to spend them).
Pandora Online Returns
For online orders from Pandora, there is a cancellation period of 14 days. This starts on the day that you receive the shipment confirmation e-mail from Pandora. You must return items in their new condition and original packaging. Fill out the return form that came with your delivery and use the DPD label to stick on your return parcel. You can then take it to a DPD Pickup location to post it for free. When Pandora receives and validates your return, they will send you an e-mail to confirm this. They reserve the right to refuse refunds if they do not receive return items or the items show signs of wear. You should report damaged goods at the time of delivery or report faults within 30 days.
Pandora will issue a full refund when you return an individually-purchased item or a complete set and present the receipt. Generally, you must do this within a maximum of 30 days. If you return an online order, Pandora will refund you for the items and the cost of standard delivery only. They will only refund premium delivery charges if you are returning a product because it is faulty. You will need to contact Pandora to let them know this first, because they can refuse a refund if they receive a damaged return. You should receive a refund to the original payment method within 14 days. If you paid for things with a gift card, then the refund for that amount will go back onto a gift card.
Pandora does offer exchanges if you change your mind, with some conditions. Sale items are exchange-only and you can only do this by taking them to a Pandora store. Customers are able to exchange any non-sale items by post if they ordered them online. If you would like an exchange through the website, you must send an e-mail to firstname.lastname@example.org to arrange it. You can also take online orders into stores for exchanges, although this depends on stock availability. Online-exclusive items can only be exchanged through the website. If you buy an item in a store, then you can only exchange it in a store as well. Without a receipt, stores might offer exchanges at their discretion.
The consumer warranty states that Pandora will repair or replace items with manufacturing faults within 2 years of purchase. This applies to gold and silver jewellery. Any products made of materials such as wood, glass, leather, or string will only be under warranty for 1 year. The guarantee does not cover accidental damage or normal wear-and-tear. It only applies to the original purchaser, so you must pass on the receipt with any gift items. The warranty will not cover lost or stolen items either. It is up to you to arrange insurance cover for your valuable jewellery. Pandora will repair or replace products to an identical or similar standard for free under the warranty. If it is not possible to repair or replace the product reasonably, then you can request a refund or at the very least a reduction in the price.