Pack and Send is a freight, courier, packing and removalist service which operates through a national retail network. Pack and Send was first established in 1993 and over the 15 years it has been a business, it has expanded greatly from owning just the one store, to becoming an ever-growing global brand. Pack and Send moved to the UK in 2009, they are dedicated to managing packing and messaging sending services to businesses of all different sizes – operating 5 days a week. They also offer over 30 different freight services which means they can literally deliver to any destination on the planet. They also sell packaging supplies. They also pride themselves on their excellent customer service as they continually aim to exceed customer’s expectations.
|Department||Contact Number||Opening Hours|
|Customer Services||0844 248 3428||9am-6pm|
|Packing||0844 248 3432||9am-6pm|
|Shipping||0844 248 3436||9am-6pm|
|Get a Quote||0844 248 3437||9am-6pm|
|Complaints||0844 248 3439||9am-6pm|
Pack and Send is the leading specialist packaging and delivery company in the UK and several thousands of customers use them weekly. With that being said, there are a fair few reasons as to why you might need to call the Pack and Send customer services line and you can do so using the number that is listed above. Pack and Send do not just ship within Europe, they ship pretty much anywhere globally so if you need a trusted courier, then you have definitely come to the right place with Pack and Send – no matter how large, small, fragile or awkward your items are. Pack and Send will securely package your items and can definitely be trusted after over 20 years in the business. You might need to contact customer services because you are considering using Pack and Send and want to know a little bit more about the company overall, or you might want to contact them because you have a specific question relating to your order or package. You might also be unhappy with the service that you have received from Pack and Send and would like to get in touch to see if anything can be done to resolve your issue. If you are a regular Pack and Send customer you will probably know how the services work, but if you are new to using the company, then you can find out anything you need to know, including get a quote for your parcel(s) on the Pack and Send website. If you are struggling with anything, please remember that the customer service number will connect you to a friendly adviser who will happily explain a little more about how Packl and Send operates. If you don’t want to phone, they are also contactable via email at the following address; firstname.lastname@example.org.
No matter how fragile your item (computers, artwork or antiques), Pack and Send can provide a bespoke packaging service to ensure your items are totally protected in transit. Pack and Send are the experts and specialise in choosing the right type of packaging for your products. Pack and Send also know that in busy businesses, staff’s time is precious and there is often little available hours to spend packing up items, so they are on hand to help right from the get go. Whether you have one important item that needs to go, or thousands, Pack and Send will happily provide the best possible customer service and find the solution that works best for you. If you would like to get in touch with Pack and Send because you need to send important items or need someone to help you pack in bulk, then all you have to do is call the number above and someone will arrange a time and a place for you to get help from the experts. If you have arranged an appointment with someone from Pack and Send and you need to cancel or rearrange it for another time then you can call the number above to do this. if you are sending particularly important items or would just like that extra bit of peace of mind then you can protect your items against theft, loss or damage using the Pack and Send Gold Service. The Gold Service is easy to arrange, simply request it when you are booking your shipment services and it will be added onto your payment (it will first need to be confirmed that the goods you are sending are eligible for gold protection).
After packing your items, you will need to arrange shipment. Pack and Send make it simple and hassle free to arrange international shipment with any type of package or parcel. Pack and Send know the ease and convenience of being able to send all of your international packages with one service provider so you can keep tabs on where they are all going at the same time. There are a wide range of shipment options available from Pack and Send so you are guaranteed to find one that will suit your business. The main international shipping solutions include Air Freight which can provide urgent international delivery to virtually anywhere in the world, sea freight which will see any of your big, heavy or bulky items securely passed on or International mail which is useful if you don’t need your items delivered as urgently or your product is of a lower value. Items that will ideally be sent via International Mail are things like books, CD’s and DVD’s. This service has a transit time of between seven and twelve days and can be sent to any worldwide postal address. Letter Mail is also available for printed matter, annual shareholder reports can be sent this way, for example.
The easiest way to request a quote from Pack and Send is via the Pack and Send website. They have a simple system that will generate your quote in minutes with just a few details. Firstly, you will need to enter the details of the items that you wish to send as well as your collection and delivery details. Delivery details will include the town and city that the packages are coming from and the town and city that you need them to be delivered to. Details of the item include a brief description, the quantity of the items, the item’s weight in kg and the item’s dimensions. You will also need to enter the total value of the items as well as any additional information that will make your description more accurate. Then enter your contact details so that Pack and Send can get in touch with you easily. You will be given a store that your request will be handled by, but if you wish to change this, you can do so using the drop down menu. When the details have been entered, you can click the ‘get me quotes’ button at the bottom of the page. Your form will be responded to as fast as possible. Please call the ‘get a quote’ helpline if you have not had a response to your form within a week and your application will be chased up and your quote retrieved.
Pack and Send aim to provide excellent customer services to all of the businesses that need help with their packing needs. However, if you have paid for a service and found it did not live up to your expectations/there was a problem sending/receiving your goods then you can call the complaints line above and explain your issue. Hopefully, your issue will be resolved there and then by an expert advisor but if your complaint is a little complex then you might be transferred to a specific department to deal with your issue, in which case your complaint may take a little longer to deal with. If you have submitted a complaint and haven’t heard back within five working days then please call the complaints number shown above.
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