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Speak to the customer service team at Openreach on the number to the left where they can assist you with problems you might have had regarding Openreach equipment, or dealing with one of the installers in your area.
|Customer Services||Monday to Friday 8am – 8pm|
|Crime and Scamming||Monday to Friday 8am – 8pm|
|Damaged equipment||Monday to Friday 8am – 8pm|
|Removing equipment||Monday to Friday 8am – 8pm|
|New build homes||Monday to Friday 8am – 8pm|
|Complaints||Monday to Friday 8am – 8pm|
To speak to the Openreach customer service team you can phone the number to the left. You can use this number to discuss the placement of a pole in your area, and report if it is getting in the way of your day-to-day activities.
If your broadband isn’t working at speed expected you can use this number to find out why this is and hopefully get it rectified to ensure you get what you are paying for.
You can also use this number to see when fibre will be getting installed in your area, or whether it has been already. This will ensure you get the fastest possible speeds for your home internet.
To speak to the crime and scamming department for Openreach you can phone the number to the left. When you phone this number you can report a crime that you have seen committed on Openreach property you have seen previously, it’s best to provide as much detail as possible and a car or van registration if possible.
If you’re worried about potential scamming through Openreach you can also phone the number above to report it, if you’re worried about people who have visited your property, people who have phoned you or emails that you have received, phone this number and explain the situation you have had and report it as much as you can.
If you notice damaged Openreach equipment you can phone the number to the left. Damaged Openreach equipment includes such things as missing or broken manhole covers, telephone poles that have fallen down, loose cables, street cabinets that are damaged. When you phone this number you will need to provide details about the damaged equipment, when you first noticed it and of course an address of where it is. Openreach will then work quickly to get it fixed.
If you would like to discuss the possibility of having Openreach networks moved or removed you can phone the number to the left. When you phone this number you will have to provide details of the type of work you are looking to have carried out, whether it’s the removal or relocation of poles, joint boxes, overhead cables etc. You will have to provide reasons why you want the removal or moving of these things and provide an address for the location of them too. Openreach will then investigate whether your request can be met and let you know what is going to happen next.
If you have recently moved into a new build home you can phone the number to the left to find out whether there are already Openreach cables installed in your area. When you phone this number you will have to provide your address, so the operator can give you an exact location of the nearest cables available to you.
If they aren’t already installed you can find out whether or not they are due to be, or request that they are done in your area, so you can use a broadband provider that is associated with the use of Openreach cables.
To make a complaint to Openreach you can phone the number to the left. When you ring this number they will be able to log your complaint and will aim to get it resolved whilst you speak to them on the phone. However, in some cases, resolving the complaint will take a little longer and you encounter them ringing you back at a later date with the outcome of your complaint.
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