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Openreach

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Openreach

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday 10am 8pm
Sunday 10am 4pm
Address
Openreach
123 Judd Street
London
WC1H 9NP
Website

0843 658 0817

Speak to the customer service team at Openreach on the number 0843 658 0817 where they can assist you with problems you might have had regarding Openreach equipment, or dealing with one of the installers in your area.

Other Openreach Phone Numbers

Department Contact Number Opening Hours
Customer Services  0843 658 0817 Monday to Friday 8am – 8pm
Crime and Scamming  0843 658 0818 Monday to Friday 8am – 8pm
Damaged equipment 0843 658 0819 Monday to Friday 8am – 8pm
 Removing equipment 0843 658 0820 Monday to Friday 8am – 8pm
New build homes 0843 658 0821 Monday to Friday 8am – 8pm
Complaints 0843 658 0871 Monday to Friday 8am – 8pm

Customer services

To speak to the Openreach customer service team you can phone the number 0843 658 0817. You can use this number to discuss the placement of a pole in your area, and report if it is getting in the way of your day-to-day activities.

If your broadband isn’t working at speed expected you can use this number to find out why this is and hopefully get it rectified to ensure you get what you are paying for.

You can also use this number to see when fibre will be getting installed in your area, or whether it has been already. This will ensure you get the fastest possible speeds for your home internet.

Crime and scamming

To speak to the crime and scamming department for Openreach you can phone the number 0843 658 0818. When you phone this number you can report a crime that you have seen committed on Openreach property you have seen previously, it’s best to provide as much detail as possible and a car or van registration if possible.

If you’re worried about potential scamming through Openreach you can also phone the number above to report it, if you’re worried about people who have visited your property, people who have phoned you or emails that you have received, phone this number and explain the situation you have had and report it as much as you can.

Damaged equipment

If you notice damaged Openreach equipment you can phone the number 0843 658 0819. Damaged Openreach equipment includes such things as missing or broken manhole covers, telephone poles that have fallen down, loose cables, street cabinets that are damaged. When you phone this number you will need to provide details about the damaged equipment, when you first noticed it and of course an address of where it is. Openreach will then work quickly to get it fixed.

Removing equipment

If you would like to discuss the possibility of having Openreach networks moved or removed you can phone the number 0843 658 0820. When you phone this number you will have to provide details of the type of work you are looking to have carried out, whether it’s the removal or relocation of poles, joint boxes, overhead cables etc. You will have to provide reasons why you want the removal or moving of these things and provide an address for the location of them too. Openreach will then investigate whether your request can be met and let you know what is going to happen next.

New build homes

If you have recently moved into a new build home you can phone the number 0843 658 0821 to find out whether there are already Openreach cables installed in your area. When you phone this number you will have to provide your address, so the operator can give you an exact location of the nearest cables available to you.

If they aren’t already installed you can find out whether or not they are due to be, or request that they are done in your area, so you can use a broadband provider that is associated with the use of Openreach cables.

Complaints

To make a complaint to Openreach you can phone the number 0843 658 0871. When you ring this number they will be able to log your complaint and will aim to get it resolved whilst you speak to them on the phone. However, in some cases, resolving the complaint will take a little longer and you encounter them ringing you back at a later date with the outcome of your complaint.

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