On the Beach is based in Manchester (UK), and specialises in offering holidays for a range of customers. In 2016, the company sold over 1 million holidays to customers in the UK and expands its services and client base annually.
|Department||Contact Number||Opening Hours|
|Customer Services||0844 826 0543||Monday-Friday: 8.30am-10pm|
|Bookings & Account Helpline||0843 557 5218||Monday-Friday: 8.30am-10pm|
|Head Office||0844 248 2256||Monday-Friday: 8.30am-10pm|
|Complaints||0844 248 2258||Monday-Friday: 8.30am-10pm|
|Holiday Extras Helpline||0844 453 0244||Monday-Friday: 8.30am-10pm|
To inquire about a holiday, or to ask for information about changing a booking, call the customer service team for On the Beach on 0844 826 0543. Once calling this number, a member of the On The Beach team will be able to transfer you to a department who will be able to help you further.
If you are using this number to make a complaint, you may benefit from calling the complaints number on the dedicated line in the table at the top of this page. The line is direct, which means you will be put through to someone faster.
To make a booking, ammend a booking, or to cancel a holiday, call the Bookings & Account Helpline on 0843 557 5218. This number will put you through to someone who can help you. If you need to make a change to your booking, you may need to quote your booking or comfirmation number in order to make a change. This number will be found in your confirmation email.
If you would like to contact the corporate side of On the Beach, you will need to call the head office team on 0844 248 2256. From here you will be transferred to the correct department for your needs. This number will put you through to marketing, PR and other department located in the On the Beach Head Office.
To make a complaint about a holiday experience, hotel, holiday extra that you have booked, or about a specific member of staff, you can call the complaints line directly on 0844 248 2258. This line can become busy, and you may be placed on hold until a member of the team can assist you.
Along with holidays, you can book your holiday extras with On the Beach. Extras include car hire, airport hotels, resort transfers and airport lounges. You can book these online, or order them over to phone by calling the Holiday Extras team on 0844 453 0244. This number can also be used if you want to ammend or cancel a holiday extra with On the Beach.
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