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Oh Polly

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Oh Polly Ltd

Day Opens Closes
Monday 9am 5pm
Tuesday 9am 5pm
Wednesday 9am 5pm
Thursday 9am 5pm
Friday 9am 5pm
Saturday Closed Closed
Sunday Closed Closed
Address
Oh Polly Ltd
106 Hope Street
Glasgow
Scotland
G2 6PH
Website

0843 320 9720

When you need to contact Oh Polly, this page has all the information you need. Support is available from Oh Polly between Monday and Friday. If you contact them at the weekend, they will get back to you soon.

  • Business Name: Oh Polly
  • Phone Number: 0843 320 9720
  • Opening Times: 9am – 5pm
  • Head Office Address: Oh Polly Ltd, 106 Hope Street, Glasgow, Scotland, G2 6PH
  • Website: http://www.ohpolly.com

About Oh Polly

Oh Polly is a fast-growing UK fashion brand with headquarters in Glasgow. It has over a million followers on Instagram and a presence on other social media. As well as working with bloggers and influencers, this is their main marketing method. Oh Polly began as a private company in 2015 and is experiencing ongoing growth and success. The brand is proud to design and manufacture all of its own products within the UK. Michael Branney and Claire Henderson were the co-founders, and they are the current Managing Directors.

Oh Polly Contact Numbers

Use these connection numbers to contact Oh Polly by phone on weekdays.

Department
Phone Number
Opening Times
Customer Services
0843 320 9720
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Delivery
0843 596 3455
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Returns
0843 596 3456
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Refunds
0843 596 3457
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Complaints
0843 596 3458
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed
Careers
0843 596 3459
(Mon – Fri) 9.00am – 5.00pm
(Sat – Sun) Closed

Customer Services – 0843 320 9720

The first person you need to speak to at Oh Polly is a member of the customer services team. Call them on 0843 320 9720 to get answers to any general queries. They can advise you on product information, prices and promotions, and any terms and conditions before you make up your mind to buy something from Oh Polly. If you prefer, you can also place your order over the phone and provide your card details to pay. Call if you have any feedback you want to pass on to Oh Polly that the company can use to improve their service.

Delivery – 0843 596 3455

Delivery time and cost is dependent on the option you select at checkout. Oh Polly only dispatches orders between Monday morning and 4pm on Friday. This will affect the faster delivery options such as Next Day and Express. International orders may incur customs charges, which Oh Polly is not responsible for paying. If you still have a delivery problem or delay after taking this information into account, then call 0843 596 3455. Oh Polly can help you with tracking your order. They might have to investigate this with the courier.

Returns – 0843 596 3456

To avoid problems later, you should always check a retailer’s returns policy before you buy. If you find that you need to return an Oh Polly product but don’t know how, then call 0843 596 3456. They will provide the returns address and instructions. Call if you do not receive a return confirmation e-mail within 10 working days of sending the item back. You will have to pay for postage, so keep your receipt as proof in case Oh Polly does not receive your return. With a return, you can request an exchange for an item of equal value.

Refunds – 0843 596 3457

When you return an item, Oh Polly will refund you within 7-10 working days of receiving it. They will only refund for you the amount you paid for the items, not the postage costs. Oh Polly processes refunds with PayPal only, unless you pay over the phone with a debit or credit card. In this case, the refund will go back to the card directly.  Oh Polly should refund shipping fees if you returned an item because it was faulty. Call Oh Polly on 0843 596 3457 to chase refunds which take longer than 10 days, or if the amount is incorrect.

Complaints – 0843 596 3458

Call 0843 596 3458 to make a complaint to Oh Polly. This could be regarding their prices, the quality or design of their clothes, or delivery and customer service failures. Oh Polly acknowledges your feedback and will try to help to fix anything that goes wrong with your orders.  Escalate the issue by asking to speak to a senior member of staff. Another option is the Online Dispute Resolution platform. If their promotions or business activity are misleading and unacceptable, then report them to a trading standards authority.

Careers – 0843 596 3459

Oh Polly is still a relatively small company, with around 50 employees. However, they are on the lookout for new talent in the industry. Call 0843 596 3459 to register your interest in working for Oh Polly, and find out if there are any suitable vacancies. These would most likely be at the newly designed Glasgow head office. You can search for Oh Polly jobs on their website or on UK job-searching sites. If you have any enquiries about a listing, send an e-mail to recruitment@ohpolly.com. Bloggers can enquire for marketing contacts.

Other Ways to Contact Oh Polly

As a contemporary fashion brand, Oh Polly keeps active on social media. This is the best way to contact them. If you don’t get a response on one platform, try another. Leave comments or send messages on Facebook or Instagram. On Twitter you can send tweets and DMs to @ohpolly. In the unlikely event that you don’t have an account on these sites, send an e-mail to hello@ohpolly.com directly. According to Oh Polly, you should allow 48 hours for a response. Otherwise, you could try writing a letter to the head office.

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