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Oh Polly Customer Service Guru – 0843 320 9720

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Oh Polly

Day Opens Closes
Monday 24hrs -
Tuesday 24hrs -
Wednesday 24hrs -
Thursday 24hrs -
Friday 24hrs -
Saturday 24hrs -
Sunday 24hrs -
Address
Oh Polly
106 Hope Street
Glasgow
Scotland
G2 6PH
Website
  • Business Name: Oh Polly
  • Phone Number: 0843 320 9720
  • Opening Times: 24 hours, 7 days a week
  • Head Office Address: 4/1, 106 Hope Street, Glasgow, Scotland, G2 6PH
  • Website: http://www.ohpolly.com/
Oh Polly Logo

Oh Polly is a UK based online women’s fashion boutique, their aim is to deliver fast fashion at affordable prices making it available for everyone. Their clothing is made to make you feel good as well as being sourced from ethical fair-trade factories that pay their worker’s fair salaries and gives them safe working environments and normal working hours, Oh Polly pride themselves on not using sweat shops and believes in giving back to the communities that help make their products so high quality. A portion of Oh Polly’s profits goes to their partner children’s charity The Brannerson Foundation, which operates in Cambodia and provides 2 hours of free schooling per day more than 150 children, 3 university scholarships, 7 full-time private school scholarships and family support to some of the poorest families in the community. Oh Polly work hard to be inclusive to all and have a range of sizes (4-16) giving everyone the chance to feel gorgeous. They sell everything from body hugging swimsuits to prom dresses keeping you up to date with new fashion trends and styles as well as keeping you looking amazing. In just 2 years Oh Polly has an income of around £4.7M and has built a large social media presence becoming a well-known fashion brand racking up 821k Instagram followers, 360k Facebook followers and 16k twitter followers.

Department Contact Number Opening Hours
Customer Services  0843 596 3455 24hrs
Head Office  0843 596 3456 24hrs
Recruitment  0843 596 3457 24hrs
Delivery/Returns/Exchanges  0843 596 3458 24hrs
Business Enquiries  0843 596 3459 24hrs

Customer Services

If you need to contact somebody on Oh Polly’s customer service team they have a contact us form on their website allowing you to message them and they will email you back, you may have to wait up to 24 hours for a reply. If you received no reply or need an answer immediately call the number listed above.

Head Office

If you have questions about stocks or corporate information you should call the head office as customer services usually don’t have access to this information and will have to transfer your call. Oh Polly’s head office is a newly designed Glasglow penthouse office: 4/1, 106 Hope Street, Glasgow, Scotland, G2 6PH.

Recruitment

Oh Polly are always looking to expand and grow, if you are interested in applying for a job at Oh Polly keep checking the website careers section for new vacancies. Oh Polly employs around 80 people at their Glasgow office and has a revenue of around $6.2M. At the moment there are a few vacancies listed on the website such as:

Web Developer- Glasglow office

Normal working hours 9 am – 5.30 pm Monday-Friday, send CV and cover letter to ramsay@ohpolly.com

Sample development manager- Abroad (China office)

Normal working hours 9 am – 6 pm Monday-Friday, full-time position with a minimum 1-year commitment with extensions available if mutually desired, send CV and cover letter to mike@ohpolly.com

Office manager- Glasgow office

Normal working hours 9 am – 5.30 pm Monday-Friday, send CV and cover letter to mike@ohpolly.com

Social Media Executive- Glasgow office

Normal working hours 9 am – 5.30 pm Monday-Friday, send CV and cover letter to melissa@ohpolly.com

If you have not received a reply to your application or would prefer to call Oh Polly the number listed above is for their recruitment department.

Delivery/Returns/Exchanges

Delivery

Oh Polly has multiple delivery options for the UK, Ireland and worldwide delivery.

  • UK Standard Delivery: £1.99
  • UK Express Delivery: £2.99
  • UK Next Day – Before 1 pm: £5.99
  • Ireland 4 Day Delivery: £4.99
  • Worldwide 6 Day Delivery: £6.99

Delivery times differ depending on your shipping options and where you live but they guarantee the UK next day delivery will arrive the next day if ordered by 4 pm.

  • UK & Channel Islands: 1-2 business days.
  • Republic of Ireland: 4-5 business days.
  • Western Europe: 5-7 business days
  • Western USA & Canada: 5-7 business days.
  • Eastern Europe: 6-8 business days
  • Eastern USA & Canada: 6-8 business days
  • North Africa & Central Asia: 6-8 business days
  • South America, South Africa, Far East Asia and Oceania: 6-10 business days

If you have opted for UK next day delivery it will arrive before 1 pm the next day. Single item orders should arrive before 1 pm o the expected delivery day and multi-item orders should be delivered before 6 pm on expected day.

Returns/Exchanges

The returns address for Oh Polly is: Oh Polly, Unit 3, Durley Park Close, North Cheshire Trading Estate, Prenton, Wirral, CH43 3DZ 

Returned items must be received by Oh Polly within 14 days of it being delivered for UK order and 30 days for international orders. To return an item you need to carefully repackage the items (please take into account that Oh Polly will not accept any items that show signs of being worn, damaged, have makeup/deodorant stains, pet hairs or no original tags attached.) fill in and package the returns form, if you have misplaced the returns form a written note with your information attached will be fine. Oh Polly recommend you use a postal service that you can track as they can not be held responsible for lost packages.

Oh Polly aims to process your return within 7 days of receiving it, in which you should receive a full refund or exchange. You should allow up to 10 days for Oh Polly to receive your package and they should send you an email when the package has arrived and another when your return has been processed. If you have not heard anything back from Oh Polly contact the number listed above.

If you have received a faulty or incorrect item message or call Oh Polly on the number above.

Business Enquiries

Oh Polly are very active on social media recognising the importance of having social media presence for fashion companies. They regularly post on Instagram, twitter and facebook links to these accounts can be found at the bottom of their website. For business enquiries about blog posts or promoting on social media email hello@ohpolly.com, contact via the number listed above or direct message them on their social media accounts.

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