Phone the O2 customer service team on the number 0843 557 3690 where they can assist with queries you might have regarding your phone, whether it’s a pay monthly or Pay as you Go device. Find a list of relevant numbers below with specific departments you can speak to regarding any questions you might have.
|Department||Contact Number||Opening Hours|
|Customer Services||0843 557 3690||Monday to Friday 8am – 9pm Saturday 8am – 8pm Sunday 8am – 6pm|
|Bills||0843 557 4967||Monday to Friday 8am – 9pm Saturday 8am – 8pm Sunday 8am – 6pm|
|Upgrades||0843 557 3365||Monday to Friday 8am – 9pm Saturday 8am – 8pm Sunday 8am – 6pm|
|Using your phone abroad||0843 557 4524||Monday to Friday 8am – 9pm Saturday 8am – 8pm Sunday 8am – 6pm|
|Online orders||0843 557 3647||Monday to Friday 8am – 9pm Saturday 8am – 8pm Sunday 8am – 6pm|
|Technical issues||0843 557 3744||Monday to Friday 8am – 9pm Saturday 8am – 8pm Sunday 8am – 6pm|
|Insurance||0844 453 0127||Monday to Friday 8am – 9pm Saturday 8am – 8pm Sunday 8am – 6pm|
|Complaints||0844 826 8016||Monday to Friday 8am – 9pm Saturday 8am – 8pm Sunday 8am – 6pm|
Call the O2 customer services team on the number 0843 557 3690 where they can assist you with any questions you might have regarding your Pay as you Go mobile phone or your Pay Monthly device. If you need help activating your sim you can use this number to get the help you need.
You might also phone this number to get details about your allowances and what they cover.
If you would like to change your tariff or increase the data you currently receive you can phone this number to put it into place too.
If you would like to discuss your O2 bill then you can phone the number 0843 557 4967. When you phone this number you can discuss your bill and find out what any extra charges are and where they have come from. You can also get help understanding your bill, as well as changing the date your bill will come out.
If you would like to pay your phone bill over the phone you can use the number above to do so, just remember you will need a valid card to do so.
You can also phone this number to find out the details of your final bill, and when that is likely to be.
If you would like to discuss a phone upgrade with O2 you can phone the number 0843 557 3365. Here they will be able to tell you whether or not you are due an upgrade on your current plan and discuss the phone options available to you. When you phone this number it’s good to have an idea about the types of phones you are looking to upgrade to, as well as a price you’d like to pay. You can complete your phone upgrade whilst you’re on the line, as you’re likely to get the best price available to you.
If you are looking to use your phone abroad you can phone the number 0843 557 4524 to find out what steps you need to take before you travel. Roaming in some areas is covered in your O2 tariff, but for other places, it might be worth putting a plan in place to ensure you don’t get stung with a massive bill at the end of your trip. Use the phone number above to find out what the best options are available to you.
If you have placed an order online you can phone the number 0843 557 3647, here the customer service team will be on hand to help with questions you have about the order, such as tracking it to see where it is. You can also use this number if you would like to cancel the order or make changes to it, it might not always be possible, but use the number above to see if it can be done.
If you are experiencing any technical issues with your phone from O2 you can phone the number 0843 557 3744. Here they will be able to help you fix the issue, whether you need help with your sim or the device itself.
To make a claim on your O2 insurance you can phone the number 0844 453 0127. When you phone this number you’ll likely be asked a number of questions to fill out an insurance form, but the person on the line will be able to help get this sorted for you and get your replacement phone out to you as soon as possible.
You can also use this number if you would like to put insurance in place for your phone, just call the number above and the advisor can get this set up quickly. You’ll need a card to process the payment for the bill.
If you would like to cancel your O2 insurance you can also phone this number to get it cancelled.
To make a complaint about the services you have received from O2 you can phone the number 0844 826 8016. When you’re on the phone you can explain the nature of the complaint and the advisor will aim to get it resolved whilst you’re speaking to them there and then. If you feel they haven’t sorted it adequately, you can ask to speak to a manager.
In some cases, they might not be able to resolve it whilst you’re on the phone, and some complex complaints might take some time.
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