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O2 Arena

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for O2 Arena

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday 8am 6pm
Sunday 8am 6pm
O2 Arena
The O2
Peninsula Square
SE10 0DX

0843 557 4563

Contact the O2 Arena customer service team on the number 0843 557 4563 where they can assist you with queries you might have regarding tickets, venue hire, what to do when an event is cancelled and more. Find the relevant department and the number you need below.

Department Contact Number Opening Hours
O2 Arena Customer Services 0843 557 4563 8am-6pm
Tickets 0843 557 4552 8am-6pm
Hire a venue 0843 317 9563 8am-6pm
Cancelled or postponed events  0843 317 9565 8am-6pm
Accessibility 0843 317 9566 8am-6pm
Lost Property 0843 317 9567 8am-6pm
Complaints 0843 317 9568 8am-6pm

Customer services

Speak to the O2 customer service team on the number 0843 557 4563 where they can answer questions about show times, discuss the other venues within the arena. They can also provide information about Disabled Access, the camera policy within the arena, and other details like parking at the O2 and cloakrooms.


To book your tickets over the phone for the O2 call the number 0843 557 4552. Here they will be able to find the best possible tickets available to you when you phone, you will need to make a payment with your card when you phone this number, so ensure you have your details with you.

If you have previously bought tickets for the O2 Arena and would like to discuss anything regarding them you can use this number to find out details regarding, such as when tickets will be sent to you.

If your tickets don’t arrive in the post, you can phone this number to find out the steps you need to take now.

If you have lost your ticket you can phone this number to get it sorted.

Hire a Venue

There are plenty of different venues within the O2 Arena, some of which can be hired out for events, to do this ring the number 0843 317 9563. Here you will be able to find out details about the capacity for each of the venues, the price for hiring them, as well as the packages available to you.

When you ring this number it’s advisable that you have a specific date for your event, as well as a rough guide of numbers, and the amount of time you’ll be expected to be in the arena.

Cancelled or postponed events

If an event you have tickets for has been cancelled or postponed you can phone the number 0843 317 9565. When you phone this number you can find out if your tickets will still be valid or new ones will be sent out if the event is postponed.

In the case of cancellations you can find out when you can expect a refund and if there is anything that you need to do to get one.

If you have already booked parking at the venue, you can also use this number to find out about changing the date of it for the postponed event or get it cancelled and refunded if need be.


To check the accessibility that is available at the O2 you can phone the number 0843 317 9566. When you ring this number the team member can give you a brief overview of the different types of accessibility that are available and you can discuss the types that you may need putting into place.

The O2 Arena does offer BSL interpretation and you will need to book this in advance, you must give at least 28 days notice before your event, so arrangements can be made.

Lost property

If you would like to contact the lost property at the O2 Arena you can phone the number 0843 317 9567. When you phone this number you can describe the item or items that you lost whilst at the Arena and they will do their best to hopefully locate your property for you. If the items are found you can arrange a time and date that is best for you to go and pick them up.

In some special instances, they might be able to take note of the items you have misplaced and get in touch with you if anybody finds them.

If you can remember leaving them in a specific venue of the O2 it might be best ringing them directly and checking if they’ve been handed in there.


If you would like to make a complaint about the level of service or the quality of the show that you have watched at the O2 Arena phone the number 0843 317 9568. Here they will be able to log your complaint, and hopefully, find the best resolution for you. It might take a little longer than just one phone call to get your complaint resolved, but they will aim to make it a priority and get in touch with you via the best method that you approve.


Kelly Baker

Six of us attended the 02 arena on Saturday 16th September to see Micky Flanagan. The sound system failed in the 2nd half of the show and we could not hear properly. The sound was bouncing from one speaker to another and the narrative was lost. We spent the whole time missing the jokes and unable to hear the content. We were extremely disappointed as the tickets were a present and we had looked forward to the show since January. How do I put in a formal complaint about this?

Lyssette Young

Going To The 02 Tomorrow To Watch The Basketball Games. My Daughter Has Adhd/Asd I Was Just If I Can Bring My Own Foods For Her As She Has Certain Foods.
Kind Regards
Miss Young

Lisa chittock

My friend and I went to see the gorgeous Neil Diamond and was bloody fantastic, he was so lovely and gentle.
His voice hasn’t changed one bit and sang my favourite jazz singer.

One little problem was the light in the opposite corner to where I was sitting shon right in my eyes.

And Neil didn’t stop for half time and no other band either.

I would defo see him again even though I never see a show twice – well done and thank u – especially the staff were terrific – even though it was £3.50 for a small bottle of water

Mrs D Ames

I have just paid to park in the O2 car park.
Paid by visa debit card £27
To attend the C2C country to country concert on Fri 9th March.
Do I not receive an email confirming?
I have not received any correspondance

Nathalia Hennig

Please could you send me the email so I can print my 3 tickets for the concert this Friday C2C I bought the tickets from the box office 16/12/2017

Pauline High

Can you put my mind at rest. Never been to 02 before and bought Paul McCartney tickets in a rush block 409 row U. I feel really upset as read nothing but bad comments about how high it is and scarey. They were expensive abd considering selling them. Will it be as bad as I think?


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