|Customer Service||0844 826 8012|
|What’s on Now TV||0844 826 8666|
|TV & Broadband Combo||0844 249 2653|
|Offers||0844 249 2654|
|Complaints||0844 249 2655|
|Your Account||0844 249 2656|
|Now TV speak to a person||0844 249 2654|
The numbers provided above will take you through to Sky, the parent company of Now TV, where you will then be transferred quickly to the correct department.
Not TV customer service is available to answer any questions you might have about the Now TV subscription service, including how much it costs, how to install it onto your mobile device and/or tablet and what TV packages are best to get depending on you as a person. If you do have Now TV but are struggling to use it or struggling to find the programmes that you want to watch, please call the Now TV customer services and someone can help you to find what you are looking for. The Now TV website or homepage, if you are watching via the app, will show what programmes are available to watch at the moment and include a brief description about what you can expect from the show. If you would like more information about the showing including how many episodes each series has and how long you can expect for it to remain on Now TV, why not give their customer services a call where you will be able to find out more information about each individual film and programme. Now TV will put a warning next to a show if there is only a limited time available for that show remaining on Now TV – there is nothing worse than getting into a show or series only for it to be pulled off before you have a chance to reach the end! For any other queries, or if you are thinking of getting Now TV but need a little more information before you commit, someone at customer services will be happy to answer any questions!
The listings on Now TV are updated regularly and you can find out exactly what is on from the TV guide featured on their website. Now TV shows everything from unmissable blockbusters to nail biting documentaries and their app is easy to use with everything sorted into categories and genres. If you want to keep up with the great new content that is regularly updated, you can browse the ‘recently added’ category. Now TV has over 250 box sets for you to sink your teeth into which includes many award-winning dramas. Now TV also features ‘Sky Cinema’ where you can watch some of the best movies with just a click of your remote. There are over a whopping 1000 movies available for the Now TV user to get on demand and there is even a new premiere released every day. Because of this,k Now TV have movies closest to cinema release date than any other subscription service – so if you want to watch films hot off the press in the comfort of your own home, then this is definitely the service for you. If you would like more information about what is currently available to watch on Now TV or if you want to know what is coming soon to the service, please call the number above. Want to entertain the little ones? Now TV isn’t just for your enjoyment – it also has a range of programmes to keep your children entertained. Now TV has a range of much-loved children’s television shows such as Morph and Spongebob Squarepants from channels such as Nickelodeon, Nick Toons and Sky Kids. There is also something for sports lovers with the Now TV sports packages where you can watch the latest from the Premier League, international cricket and all Formula One races.
The Now TV combo is a great way to save money whilst enjoying your favourite shows – by combining your TV and broadband packages together. The combo includes your TV, the now TV smart box plus calls without a contract which means it is quick, easy and you can be using it in no time at all. You can create your combo from a number of options on the Now TV website, choosing from the speed of your broadband (fab fibre/super fibre) – the busier the household, the stronger you will probably need your broadband to be. You can then choose your Now TV pass – there are a few to choose from depending on your preferences – you can go for the entertainment month pass which gives you access to all the TV shows and box sets or you can go for the Sky Cinema month pass which gives you access to Blockbuster movies. Month passes are also available as kids or sports packages so it just really depends on who is going to be watching! Want to save the arguments? You can pick and mix passes to get the perfect package for you. This can be done there and then on the Now TV website but if you would like more information about how this works, you can call the TV and broadband helpline where someone will gladly explain it to you. Your Now TV box will also offer a catch-up service from the likes of BBC Iplayer, ITV Hub, All 4 and 5 On Demand so you will never be stuck for something to watch. You also get calls as part of the package and again, you can tailor it to suit your needs. From pay as you use, which is automatically included, to evenings and weekends and anytime calls – depending on how often you will use your landline. Please note it is important to check the availability of any of the options that you choose – if you find that anything you want is unavailable you can call the number above and find out when you will next be able to have it installed. Further, in-depth information about the whole combination package works can be found on the Now TV website, including useful advice about staying safe online and how to safely use your Now TV box.
Now TV have regular offers, discounts and deals for new and existing customers and so it is worth checking their website every now and again to see if there is anything you can get your hands on. Their current offers include discounts on Now TV passes with 2 months entertainment for the price of one, and two months of Sky cinema for the price of one. These passes mean that you are getting more for your money when using Now TV. If you have any questions about any upcoming offers or want to know how to claim existing offers, please call the number above and everything will be explained to you. Please note that offers only last for a certain amount of time and you will not be able to use an expired offer. Terms and conditions for the offers are also available on the Now TV website and are also worth a read before you use one.
Now TV hope that their customers are completely happy with their service and are enjoying their Now TV subscription and the countless entertainment that it has to offer. However, they appreciate that sometimes things can go wrong. Perhaps you have had issues with the installation of your Now TV, maybe you have a complaint to make about the customer service you received from a member of staff at Now TV, perhaps the service that you are paying for is no longer working or perhaps you cannot get the entertainment that you have been paying for due to technical or signalling errors. Anything at all that is making your experience with Now TV less than satisfactory should be reported to the complaints number and an expert will look into your issue right away. Your complaint may need to be escalated to a different department and if you would like it in writing you might find you want to post a letter to the head office address which is listed at the top of this page. If you do not receive a repsonse within two weeks, please call the complaints number.
If you are an existing customer of Now TV you will have a secure account where you can view the details of your subscription plus manage your payments easily. To log in online, simply select ‘my account’ at the top of your screen (this also works perfectly on mobile devices) and then enter your username and password. If you have forgotten these details then you can call the account helpline and someone can help you to log in. The main things that you can do using your account include resetting your password, managing payments, organising parental pins and updating your card and payment details if you have a direct debit set up and your details change. You can also view your purchase history which is a great and useful way of keeping track of things and you can cancel any entertainment or cinema passes that you no longer use.
If you would rather speak to another human being instead of the Now TV automated service, call 0844 249 2654. Calling this number will put you through to someone who can help you with any issues you are having with the Now TV Service.
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