All contact information for Not on the High Street can be found here
|Not on the High Street||Numbers|
|Head Office||0843 596 3539|
|Customer Services||0843 596 3540|
|Complaints||0843 596 3541|
|Jobs||0843 596 3542|
|Products||0843 596 3543|
|Delivery and Returns||0843 596 3544|
|Not on the High Street||Opening Hours|
|Head Office||Mon-Fri 8am-8pm,
|Not on the High Street||Address|
63 Kew Road,
Not on the High Street was created in 2007, with the idea to create somewhere that could bring together a wide selection of styled and customised products that you can’t find anywhere else. They are the home to over 5,000 of the UK’s best small creative businesses, that they call their Partners, who constantly provide amazing gifts, homeware and experiences for their customers.
If you want to know anything else about Not on the High Street and their Partners, then you should call the customer services team on the number above where you will be able to have any general inquiries that you might have answered for you.
When you visit Not on the High Street’s website you can see their giant range of products that they have available for you to buy. There could be a wide variety of reasons that you might be visiting Not on the High Street, as it could be for a gift for someone else or just buying small things for yourself, and they provide the opportunity for you to find personalised items for anything you could want. They have an extensive range of categories for their items, including gifts, cards, edits, home, garden, prints & art, jewellery, baby & child, food & drink, weddings, pets, experiences, health & beauty, stationery & parties, clothing, accessories and Christmas. Each of these options offers the chance to browse multiple selections within themselves, meaning you can be sure to find exactly what you’re looking for within the site.
Their incredibly talented Partners offer such a large range of personalised and unique products that you can be sure to find items that your friends and family will never have seen before, meaning that it is the perfect website for a gift for special events. Not on the High Street allow most of their products to be personalised, including the chance to have names, events and dates engraved on the items to mean that you’re truly receiving a present that is very specific to you and the people you love, and makes it perfect for birthdays and Christmas presents, as well as wedding gifts so that the happy couple can have a unique gift designed specifically for them. Nothing shows you care for someone more than finding an item for them that you know they love and making sure that it is perfectly designed to suit them and their taste, and means that buying presents for Christmas is easier than ever this year!
If there is anything you would like to ask the customer services team about the products that Not on the High Street sells, including the chance to personalise certain items or if you’re interested in learning more about where specific items come from then you can call them on the number above and a member of the team will be able to answer any questions that you might have for them.
There are a lot of delivery options that you can consider as a Not on the High Street customer, depending on the type of delivery you require for your purchase. Their standard delivery service aims to make their deliveries within 6 days of the product being made and charge up £3.75 for each product’s delivery, yet sometimes the products don’t charge any delivery fee at all, or at least charge less than £3.75. The tracked express delivery service that Not on the High Street offer ensure delivery on your purchase by the next working day after the product is made, and charges £6.95 per product delivered. If you require your delivery to be made on a Saturday you can easily have that arranged, and the Not on the High Street team will arrange for your delivery to be made on the next available Saturday after your product is made. This costs £10.95 per product delivered.
If you have ordered a non-standard product from Not on the High Street, then the delivery times for it will vary, as will the cost of delivery, yet the price will always be shown on the checkout page, and your estimated delivery period will be calculated from dispatch. As Not on the High Street are based within the UK, any deliveries made to an address based outside of the UK will have to organise for international delivery to be made, which has different delivery times for the different time zones available. Also, the costs for delivery are calculated by the destination, the size of the product and the weight of the product, and will be shown on the checkout page before you order your product from Not on the High Street. If you’re interested in finding out how long your delivery will take for you as an international buyer, you can see that for each international delivery zone there is a different estimation. For buyers in Western Europe delivery will take 2-5 working days, whereas for those based in the rest of Europe it will take 5-10 working days for your product to reach you after it has been made. You will also have to wait 5-10 working days if you live in the US & Canada, or if you live in Asia & Australasia, while the rest of the world will only have to wait 2-5 working days for their purchases to reach them.
If you want to cancel your order from Not on the High Street before it arrives to your delivery address then you can contact the seller that you’ve bought from to let them know that you want to cancel your order, or you can fill in a cancellation form and email it to firstname.lastname@example.org with your name and order number in the subject line and the cancellation will be processed. However, if you decide that you would like to return an item after it has arrived, you can easily do this by repackaging and sending the product back to the seller within 14 days of letting them know that you intend to return. You will have to pay the cost of returning the product, and it is advised that you use tracked postage to return the item so that you can be sure about when your product has been received by the sellers.
When you cancel your order from Not on the High Street then your refund will be processed either within 14 days of the product being received by the seller or 14 days after you have provided evidence that you have returned the product to the seller – this is where tracked postage can be useful as you can provide evidence that the seller has received the product from the alerts you receive following the postage.
There are certain items that you can’t return to Not on the High Street, so be sure to check this list before you try to return a product to the sellers:
All cancellable goods that are received between the 1st November and the 21st December 2017 can be returned in their original condition before the 19th January 2018. Any cancellable goods that were purchased on the 22nd December 2017 or after will have their 28-day return policy applied.
If there is anything else you need to know about delivery and returns from Not on the High Street then you can call their customer services team on the number above.
If you find yourself wanting to join the team at Not on the High Street then you can easily apply for a job within their ranks. When you visit their site you can find their careers page, where you will find a list of job opportunities that they have available as well as information on the company itself and what they will be looking for from you as one of their employees. They are a close team who work hard together to create an environment that everyone will be happy to work in, and are looking for people who will fit into that environment perfectly. Looking through their careers page shows the wide range of job roles that they have available for you to apply for, so you can be sure to find a position to fill within the company.
If there is anything you would like to know about the application process with Not on the High Street or want to know how your application has been received then you should call the customer services number above and they’ll be happy to tell you whatever you’re looking for.
You might have experienced poor customer service while you were using the Not on the High Street service, or have been left unhappy with the product you purchased from one of their sellers, and may feel that you would like to leave a complaint with their customer services team. By calling this number you can let the customer services team know what the problem is that you have faced, and they will try their best to resolve the issue so that you can be satsified with the outcome.
Save time & money with our handy phone option guides
Ratings for the best customer services departments
The best deals and voucher codes for top UK companies