Not on the High Street is an online marketplace which hosts independent sellers. Customers can browse and buy unique items from them through the Not on the High Street website. It is a common source of creative presents for special occasions. However, it is like placing orders with third-party sellers on Amazon. The individual seller will be responsible for the order, and the returns policy may be specific to the seller or the item. Read the guide below and find out how returns work at Not on the High Street if you want a refund. It tells you what can be returned and how.
Not on the High Street Returns Policy
Before order acceptance or dispatch, there is a small window of time where you may be able to cancel an order. You can do this by contacting the seller through your account. If it is too late to cancel, you will have to wait for delivery and then return the order. The returns policy allows you 28 days. You must tell the seller that you want to return an item within 14 days of receiving it. Then you will have a further 14 days to actually post the item back to the seller. You must re-package the item and send it back using a secure and trackable delivery service. When you choose to return something, you will have to pay for the postage yourself. This applies to cancellable items only.
Not on the High Street Return Exclusions
Not all items that you can order from Not on the High Street are cancellable. It should tell you in the product listing whether an item is returnable for a refund or not. When you place the order, you are agreeing to the condition if the item is not cancellable. Exclusions to the returns policy are anything bespoke, such as personalized items or things made to specific requirements, including creative commissions. You cannot return perishable items like flowers or food. If a product has a hygiene seal, you cannot return it if you break or remove the seal. Gift cards are also non-returnable. The only way you can return a personalized or custom-made item is if the product you receive is faulty.
How to Return Not on the High Street Orders
If you want to return or exchange a product, you must contact the seller to request this. On the website, go into the “My Orders” section of your account and click “Contact the Seller” for the particular order. This will then allow you to message the seller about the item. They should respond with instructions on whether you can return the item and the address to send it to if you can. You can contact Not on the High Street for help by calling 0843 596 3542 or tweeting @NOTHSsupport on Twitter if you do not get a response from the seller. After you contact the partner within 14 days of delivery, you must post the item back within 14 days of requesting a refund. They will not process a refund until the seller receives the returned item and checks its condition. You are responsible for return shipping.
Not on the High Street Faulty Items
In the case that your product arrives with a fault, you will also need to contact the seller in the same way as above. Upload pictures that show proof of any damage to the product or packaging or manufacturing errors. Do not throw anything away until you discuss the problem with the seller, as they might require you to return everything, including the packaging. They will tell you how to proceed and what they will do, whether this is sending out a replacement or issuing a refund. If you still have a complaint after speaking to the seller, or you cannot agree on a resolution, then contact Not on the High Street to resolve it on your behalf. You can report misleading item descriptions or pictures.
Not on the High Street Gift Returns
You may be the recipient of a gift from Not on the High Street that you are not happy with. Whether you simply have no use for it, do not want it, or there is a fault with it, you might not want the person who gave it to you to know. As long as you have the order number or the email address used to place the order, the giver of the gift does not have to know that you want to return their present. Contact Not on the High Street directly with this information and they will contact the seller for you. They can offer an exchange for another item by the same seller, or a gift voucher so that you can purchase anything else from the website. You will not be able to get a cash refund. You will still have to return the item to the seller and pay the postage costs to do so before you can get an exchange or gift voucher.
Not on the High Street Refunds
You can contact the seller through your account to see if they have received your return. If you have the proof of postage, you can also check the tracking information for the delivery service. When you return items according to the returns policy conditions, you can expect to receive a refund within 14 days. This time window is from the date that the seller receives the return delivery. They will issue the refund back to the payment method used to place the order. If you cancel an order before it dispatches, the refund should arrive within 14 days of the cancellation. You should contact Not on the High Street if there is a problem with your refund. This could be a missing refund or an incorrect amount. You can call on the number above, send an e-mail to firstname.lastname@example.org, or live chat with an adviser. You can submit a contact form here or click the blue tab in the bottom right corner for the webchat.