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Opening Times for Nectar Loyalty Ltd

Day Opens Closes
Monday 8am 8pm
Tuesday 7am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 9am 5pm
Sunday 9am 5pm
Nectar Loyalty Ltd
6th Floor
80 Strand

0844 248 2571

Luckily for Nectar users, it is one of the companies which offers support all week. No need to wait to call on Monday after a problem over the weekend, because Nectar is open on Saturdays and Sundays as well.

  • Business Name: Nectar
  • Phone Number: 0844 248 2571
  • Opening Times: 8am – 8pm
  • Head Office Address: Nectar Loyalty Ltd, 6th Floor, 80 Strand, London, WC2R 0NN
  • Website:

About Nectar

Since launching in 2002, Nectar became the largest loyalty scheme in the UK. Today around 500 brands are a part of the scheme. This includes major retailers in fashion, food, homewares, travel, and telecoms. One of the original four partner companies, Sainsbury’s, acquired Nectar at the start of 2018. Customers with Nectar cards can collect points every time they shop at participating retailers. Points build up until they are redeemable for rewards. These are usually discounts on shopping, meals, or travel and holidays.

Nectar Contact Numbers

With these helpline numbers, customers can connect with Nectar by phone.

Phone Number
Opening Times
Nectar Card
0844 248 2571
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar Account
0844 248 2572
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar Points
0844 248 2573
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar Business
0844 248 2574
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar Complaints
0844 248 2575
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm
Nectar App
0844 248 2576
(Mon – Fri) 8.00am – 8.00pm
(Sat – Sun) 9.00am – 5.00pm

Nectar Card – 0844 248 2571

Call Nectar on 0844 248 2571 to sign up for a Nectar card, or get help registering your account. You can sign up over the phone or online. Nectar will then send you a card in the post within 14 days. As soon as you receive it, you can start swiping and collecting points with every shop. Call this number if your card gets lost, stolen, or damaged. Nectar will send you a replacement with the same number or cancel your card and send a new one. You can also call to request a key tag so you can never forget your Nectar card.

Nectar Account – 0844 248 2572

Whenever you have a question about your Nectar account, call 0844 248 2572. If you notice any unusual activity such as unauthorized spending of points, then report it to Nectar. They can investigate any fraud and try to restore these points to a new account for you. If you are the main cardholder, you can call this number to add other cardholders such as friends or family members to your Nectar account. You can also combine the points balance of two accounts by closing one and then transferring the points to the other.

Nectar Points – 0844 248 2573

The most important part of your Nectar membership is the points balance. If something goes wrong with your points, then call 0844 248 2573. Nectar can investigate for you and restore any points you might have lost. Claim back the points on transactions where you forgot to swipe your Nectar card as long as you still have the receipt. It can take up to 48 hours for your points balance to update online or in the app, so allow this time to pass before calling about missing points. Receive assistance with redeeming points if needed.

Nectar Business – 0844 248 2574

Up to 99 people can share a points account and have their own cards. With Nectar Business, employers can register their employees to a Nectar account. The business can manage the account to use the points for discounts on purchases. These can be for office necessities or employee rewards. There are plenty of partner brands where you can buy business essentials. Call 0844 248 2574 if you are a Nectar Business customer or your business wants to join the scheme. Get help with registering and account management.

Nectar Complaints – 0844 248 2575

Nectar gives its customers many benefits, but you might not always be happy with the scheme. If there are any problems, especially reoccurring ones, call Nectar on 0844 248 2575 to complain. Nectar will try to fix the problem as quickly as possible and avoid letting it happen again. Examples of Nectar complaints are poor offers in comparison to friends and family, or the quality of support from the Nectar team. You might want to complain if Nectar wrongfully disables your account. Call if you decide to cancel your membership.

Nectar App – 0844 248 2576

Nectar makes it even easier for you to collect and monitor points. The Nectar App is downloadable for iOS and Android devices. You can see the weekly offers all in one place and check your balance. Plus, it’s easy to redeem points on the go. When shopping online, use the Nectar Browser Extension (which is replacing the Nectar Toolbar). This will remind you where to spend points and give you points for searches. Should you have any issues using these, contact Nectar on 0844 248 2576. They will give you technical support.

Other Ways to Contact Nectar

During the opening hours listed above, Nectar customer services are also available online. Get in touch via Facebook message or a tweet to @nectar. If you would rather discuss your issue privately, send an e-mail directly to For a faster response time, try out the Nectar Live Chat. It may take longer, but you can also write a letter. Send mail to Nectar at the address in the sidebar. Please send any queries regarding Nectar credit cards or returns of items bought with points to the provider or retailer.



I have tried to register my card onto your app but there are only spaces for ten digits and I have eleven digits on my card


I’d like to cancel my Nectar due to your partnership with the Daily Mail. Please let me know how I can do this

J Partridge

Have been trying customer services for last hour and no reply. Need to change address. System keeps cutting off terrible service. I changed addresses two years ago and telephoned then.

Helen Blackburn

Thank you for this useful information. I have cut my Nectar card into pieces and closed my account following Nectar’s association with the Daily Mail. They have scored a real own goal. I know so many people who are cancelling their Nectar card and refusing to shop with companies that accept Nectar cards.

Sara Siloko

Why do you not have an email contact? I want to know if it is true that Nectar are now in association with the Daily Mail. If so, I will cancel my card, as I do not want to be associated with this disgusting publication. Please reply.

Susan Cuddy

Why is it so difficult to contact you. I have written and tried on many occasions to ring live chat. My account is now locked. All I want to do is to combine two cards to enable me to carry on with the Daily Mail. Before yet again trying to put details in can you help me


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