|Customer Services||0844 248 2318|
|What’s On||0844 248 2319|
|Exhibitor Enquiries||0844 248 2321|
|Visitor Enquiries||0844 248 2325|
|Complaints||0844 248 2328|
|Careers||0844 248 2329|
If you would like to speak to a member of the customer service team at the NEC about any upcoming events, what to expect when you arrive at the venue and even the venue’s accessibility then you can give the NEC’s customer services team a call during the opening hours which are listed in the table above. All important, need to know information can be found on the NEC’s website, whether you are an exhibitor for a show or are a visitor and have an enquiry, all information including how to get to the exhibition centre can be found here. However, the customer service line is also available to help. Perhaps you have left something in the arena and would like to check lost property, have ordered tickets for an event at the NEC and they have not arrived on time or maybe you have lost a ticket for an upcoming event and would like to see if there is anything that can be done to help your situation. The NEC is easily accessed via the Birmingham International train station which is literally just a walk away, but if you are driving to the NEC then there is also great availability for parking. For enquiries about parking prices and available spaces, you can call the NEC customer services. The NEC website not only tells you what’s on, it also offers extensive information for both exhibitors and visitors as well as meeting places available for organisers to put their ideas together. The NEC works hard at all times to ensure the utmost safety of all of their customers and visitors so if you see anything suspicious or anything you are not happy with during a visit to the NEC then please report it to the customer service number immediately. The NEC also offers some great sponsorship and advertising opportunities. You can find out more about this on their website but if you have any specific questions to ask, just give customer services a quick call and someone will be able to transfer you to the correct department that you need to speak with.
The NEC has a range of exciting events all year round from food shows to music and fashion there really is something to appeal to everyone. Events are happening all the time and you can view the official calendar on the NEC website by visiting the ‘What’s On’ category where you will be given a guide to what is on and the dates you can expect them. Famous shows that happen every year include the BBC Good Food show, BBC Gardener’s World Live and the Summer Outdoor Living Exhibition. The centre is also popular with wedding and art shows. The list of things to see and do at the NEC really is endless. If you have visited the website and would like more information about an event in particular then just call the ‘What’s On’ helpline and an expert can talk you through which events are best for you. The NEC website can be used to book tickets for an event of your choice, simply click the link to the event and you will then be provided with tickets information and also a link to the event website if you want to visit there before booking your tickets. If you have chosen an event and you would like to arrange transport and accommodating, the what’s on helpline will be able to give you information about hotels that are nearest to the area and also the best way to travel to gain access to the event. Due to the venue’s size, there may be several events taking place in different halls around the arena. Your ticket will state which hall the event is due to take place at but if you have any doubts, queries or confusion, just call the What’s on helpline and someone will help. If you are a regular attendee of events at the NEC you might want to sign up to their subscription service where you can get all of the NEC group news and ticket factory event info. To do this, simply enter your email address into the space provided on their website, or call the helpline. Partners of the NEC include Barclaycard and Virgin Trains.
There is a section on the NEC website that is dedicated especially to exhibitors and is designed to help with the pressures of putting on an exhibition, ensuring that you have everything you need when using the NEC as your space. Putting on a show can take a lot of organisation and if you have any questions or issues at all, the exhibitor enquiries helpline will help you find the answers. If you want to make your exhibition stand stand out from all the rest, you can order some additional exhibition stand services from the NEC website. These services include utility mains (water, gas and even compressed air), stewarding and security from the NEC, cleaning and waste disposal and food brought to you on your stand. If you have any special requests, you can inform the NEC of what you need by filling out the form that is provided on their website. If you have any questions or would like to speak to someone before you fill out the booking form, you can call the number provided above and ask to speak to a personal account manager who can organise your day for you. The NEC also provide catering to your stand should you require it. The catering is provided by Amadeus and has an extremely impressive menu that is displayed on their website, from canapes to premium buffets and bowl delicacies they really break the stigma when it comes to mass catering. If you would like to enquire more about the menu or have any allergy requests/want to know more about the nutritional info on the catering menu, all you have to do is speak to someone at the number above. Even if you just fancied a few snacks whilst you work, the caterers will have you covered with an assortment of cookies, biscuits, pastries and fruit to tide you over. If you are really committed to making your stand the most impressive that it can be, you can get in touch with some of the NEC’s special effects team where they can get hold of just about anything that you request, including flooring specialists and even video wizards to put you together a killer presentation. There are all kinds of exhibitor tips and tricks available on the NEC website that are definitely worth reading before your big day.
The NEC is well worth a visit and you can find all dates and show times on their website. Of course, once your tickets have been purchased, there is a lot to consider before the big day, such as the time of the show, the exact location of the show in the venue and how you are going to get to the NEC. If you are not from the area, you might also want to find some handy and comfortable accommodation that is near to the NEC. All of this can be arranged quickly and easily by calling the visitor enquiries phone number that is displayed above. All of the NEC’s facility information is displayed on their website. From cash points and car parking spaces to prayer rooms, the NEC works hard to accommodate all of its visitors. If you have visited the NEC and lost something or left something behind in the cloakroom, you can call the visitor enquiries helpline to report your issue. The helpline is available whether you are due to visit or have visited and have something to report. If you are disabled or are visiting with a disabled person, you can also get full information about the accessibility of the venue and can also request assistance for when you arrive by calling the visitor contact number. More details about help that is readily available for disabled visitors can be found in the FAQ’s section of the website. There is also free wifi available throughout the whole of the NEC venue – if you have experienced difficulties with this whilst at the venue, please report it to the contact number.
If your experience at the NEC was less than enjoyable then you must call the complaints line so that a member of the team can rectify your situation. You might have a complaint about the condition of the venue itself (lack of cleanliness, safety hazards etc), the security that was provided during your visit, the customer service you experienced whilst you were at the NEC or the way the NEC dealt with any issues you had prior to your event then please call the complaints number. Alternatively, if you would prefer your complaint to be in writing, you can address a letter to the head office listed in the table above. If you have previously written a letter and have not heard back within two working weeks then please call the phone number so that your issue can be looked into and transferred to the correct department.
There are many career opportunities available at the NEC, all of which can be browsed on their website. The NEC pride themselves on having clear career paths for all of their workers and you can get full details of each and every position either by visiting the NEC website or calling the career line above. If you can’t find any current vacancies or opportunities that suit your skills set and location, please be sure to check back again soon as positions are uploaded onto the site regularly. If you have applied for a job and have not heard anything within two weeks, you can call the careers phone line to find out the current status of your application.
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