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My Parcel Delivery Customer Service Contact Number – 0844 248 3454 

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for My Parcel Delivery

Day Opens Closes
Monday 9am 5pm
Tuesday 9am 5pm
Wednesday 9am 5pm
Thursday 9am 5pm
Friday 9am 5pm
Saturday Closed Closed
Sunday Closed Closed
Address
My Parcel Delivery
Third Floor
The Union
Albert Square
Manchester
M2 6LW
Website

Shipping can be expensive when you are sending parcels domestically or internationally. If you rely on the comparison tool to find the best courier, you may need to contact My Parcel Delivery to discuss a booking.

  • Business Name: My Parcel Delivery
  • Phone Number: 0844 248 3454
  • Opening Times: 9am – 5pm
  • Head Office Address: My Parcel Delivery, Third Floor, The Union, Albert Square, Manchester, M2 6LW
  • Website: www.myparceldelivery.com

About My Parcel Delivery

My Parcel Delivery is a middleman platform, finding the best prices for courier delivery. Booking with a top carrier through MPD gives you a special discount instead of booking direct. David Grimes founded MPD in 2010, and since then it has been securing cheaper speedy delivery services. Today it serves more than 200 countries. MPD organizes the delivery of over a million parcels every year through 14 different couriers. No matter which delivery service you need, MPD can sort it. They focus on saving customers money and time with the slogan “Sending made simple,” or “Send a parcel, save a packet.” MPD is part of the Sorted Group.

My Parcel Delivery Contact Numbers

Contact My Parcel Delivery on these phone numbers from Monday to Friday.

Department
Phone Number
Opening Times
Customer Services
0844 248 3454
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Business Accounts
0844 248 3474
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
MPD+ Loyalty Scheme
0844 248 3477
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Press Office
0844 248 3478
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Careers
0844 248 3479
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed
Complaints
0844 248 3481
(Mon – Fri) 9am – 5pm
(Sat – Sun) Closed

Customer Services

Contact My Parcel Delivery customer services on 0844 248 3454 whenever you have a query. Whether it is a general enquiry or there is a problem with a booking, the team will be happy to assist. If you are new to MPD and aren’t sure what to do, call for some guidance. They can help you with using the comparison tool, choosing a quote, and preparing your parcels. You can call for support at any stage of the process if you encounter an issue. If you can’t track your parcel online, call for delivery updates. You will need to provide your reference number whenever you call about a booking. It will look something like MPD1234-5678-1.

Business Accounts

Those who send 5 or more parcels per week could benefit from a Business Account. This gives qualifying businesses access to further discounts and dedicated customer service. Faster booking tools and access to business-only couriers will make things run more smoothly. You will also get £50 compensation cover for free and can pay via BACS. Over 12,000 businesses use My Parcel Delivery to send their parcels and other items. Sellers on eBay can even link their eBay account to MPD and manage collections, drop-offs, and tracking through their MPD account. Call 0844 248 3474 for assistance with managing your account.

MPD+ Loyalty Scheme

Separate from the primary online accounts, MPD also offers an exclusive membership programme. People who send 20 parcels or more in one calendar month can benefit from this loyalty scheme. It includes extra features such as cashback discounts and dedicated management for your account. You can upload a CSV file instead of using the standard booking form. You will also be the first to access new exclusive features. The Innovation Location allows you to provide suggestions for features you would like to see. Call them on 0844 248 3477 for assistance if you’re already an MPD+ Loyalty Scheme member, or to learn how to join.

Press Office

Customer acquisition and retention are important to MPD, so their marketing team are on hand to answer business or press enquiries. Their press office is open for queries about any media coverage. Usually, MPD allows the use of their images. Contact them to make a request for use of their logo or mascot in press or design items. You can discuss any of their social media posts or promotions if you have any questions. If you are hoping for a statement from a specific department, they can put you in touch with the right person. Call 0844 248 3478 and ask for the MPD marketing manager, or e-mail marketing@myparceldelivery.com.

Careers

Good news if you are looking for a job in this area – My Parcel Delivery is hiring. You can access bonuses like staff discounts, free training courses, and food and drink perks. There are various roles available for team members across the company. These include IT and development, customer journey management, and the marketing and creative team. The head office in Manchester city centre is ideally located if you commute. Even if you don’t see a listing for your ideal job, contact MPD to enquire about vacancies. Call 0844 248 3479 to discuss applications or send your CV and a cover letter to info@myparceldelivery.com.

Complaints

According to MPD, they take full responsibility for your delivery. Your bookings are with them, not with the courier transporting your parcels. For this reason, if something goes wrong then you should contact MPD. If they are unable to resolve your issue to a satisfactory standard, then you can make a complaint. Call 0844 248 3481 and ask to speak to a manager who can handle your complaint. Make sure you have all the details to hand and that you can send them any additional evidence if they ask for it. Reasons to complain include delays in deliveries or collections, parcels going missing, or difficulty obtaining refunds.

Other Ways to Contact My Parcel Delivery

The most direct way to resolve an issue or enquiry is to call on the phone. Otherwise, you can use the live chat function. When you visit the website, there will be a green “Chat” bubble in the bottom left corner. It is available 8am – 10pm from Monday to Friday. When the office closes on weekends or Bank Holidays, you can still get help on the live chat from 8am to 8pm. Send e-mails to cs@myparceldelivery.com during the week or if the live chat is unavailable. The team aims to respond within 4 business hours. There are also Facebook and Twitter pages where you can leave a comment or message, but they may not respond here.

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