|Department||Contact Number||Opening Hours|
|Customer Services||0844 248 3454||9am-6pm|
|Marketplace Tool||0844 248 3474||9am-6pm|
|Get a Quote||0844 248 3477||9am-6pm|
|Track a Parcel||0844 248 3478||9am-6pm|
|Complaints||0844 248 3479||9am-6pm|
Everything about My Parcel Delivery is explained on their website which is incredibly easy to use. If you have a parcel to send, you can get a quote online simply by entering the details of the product that you wish to send. The website is specially tailored for eBay users who may regularly need to send parcels. The website even lets you sync your eBay account with My Parcel Delivery for hassle free postage every single time. Whilst the whole concept of My Parcel Delivery is aimed at making the postage part of selling items, hassle free, if you have any enquiries to make about how the service works, how things are run, your own individual delivery or the customer service you have received whilst using My parcel Delivery then do not hesitate to get in touch on the number provided above. The best way to get immediate contact from My Parcel Delivery is to call them on the phone numbers provided, but if you prefer a different means of contact, you can email them on CS@MYPARCELDELIVERY.COM or check out the FAQ’s to see if anyone is asking similar questions to you. The My Parcel Delivery website will allow you to choose from 14 different trusted couriers to deliver your parcels which will then give you a range of different delivery options such as international delivery, next day, economy and timed. You can also opt for Saturday delivery services and even same day in some cases. My Parcel Delivery prides themselves on being cheaper than the Royal Mail, with substantial discounts available. Linking your account to eBay is definitely worthwhile if you send a lot of parcels regularly.
This tool is fairly new to My Parcel Delivery and is designed to make sending multiple parcels a simple process. When using eBay, it can often be the case that you are sending multiple parcels at a time, all to different locations. You need a reliable service that will ensure your parcels are delivered on time, in order to keep receiving positive reviews from your eBay profile. To make life a whole lot easier, the Marketplace tool offer as pick up and drop services, to beat those dreaded post office queues. If you are already an eBay user, you can link your account for free on the My Parcel Delivery website. Simply log into your eBay, and the website will pull through all the needed information such as the details of your order and the address that you have sold it to – this does not need to be entered manually. You can then select a trusty courier to send your parcels with to ensure they reach all of your buyers on time. There are a number of reasons as to why you should use My Parcel Delivery for your eBay parcels, the first one is to beat the notorious queues at the post office. The system will allow you to take control and fit your deliveries around your own time, rather than working towards difficult opening hours. You will also get discounted rates that are definitely not guaranteed in the post office and you will receive loyalty points if you are a regular sender. For extra peace of mind whilst posting, you can use signed for delivery or protect your parcels with a range of their parcel protection services. Unlike sending at the Post Office, you will receive support throughout the delivery process, so if anything does go wrong, you can get in touch using the number above and the issue will be resolved. if you have paid extra for a specialist option eg. Next Day Delivery and your parcel were not delivered on time, then please call the number above as you will be entitled to compensation.
Simply enter the details of the packages that you are sending (weight, dimensions, contents etc) and where you are posting it from and to and the website will generate a price for you. You can then book your slot with a courier. If you are having issues getting a quote, or feel that the quote you have been given is inaccurate, then please call the number above for assistance.
Every service that My Parcel Delivery provides can be tracked right from when it is collected to when it is delivered, so you don’t need to worry about not knowing the whereabouts of your items during the delivery process. This can be particularly reassuring if your items are of value and you are concerned about them getting misplaced. Tracking a parcel is really easy – once you have booked a delivery through MPD, you will receive an email with an MPD reference number. Be sure to keep this reference number safe as you will need this to track your parcel successfully. Each reference number is unique to the order and delivery and you will need to input it into the box provided in the tracking category of the MPD website. Once you have inputted the number, the site will tell you exactly where your parcel is and as a sender, you will be able to alert your recipients about when they can expect to receive the parcel. If you are having any issues with the tracking system or notice anything unusual when you are tracking your parcel then please call the number above. The MPD website gives you a range of couriers to choose from and also lists their prices so you have more than one option available to you. If you find that you are sending over ten parcels per week then you might want to consider applying for an MPD business account. The business account offers reduced rates, rapid booking as well as dedicated support. Call the number above for more info. Some customers might feel that they need to go into the Post Office in order to have their items weighed accurately, but the MPD website provides a really helpful guide to weighing and measuring items and advises that when in doubt, you should be generous when giving your estimations. If you are struggling, do not hesitate to get in touch on the ‘Track a Parcel’ phone number.
MPD aim to provide the best of the best in customer service, but if you are unhappy with any of their services, then you can call the number above with your issue. Whether that’s a complaint about customer service, an issue with your parcel being sent to the correct address, an issue with your parcel getting lost, misplaced or damaged in transit or an issue with a courier you have paid for – it can be looked into and resolved by a professional member of the complaints team and you will receive a response as soon as possible. If MPD or their couriers are responsible for loss or damage to an item you can enquire about what kind of compensation you will be entitled to.
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