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Mr and Mrs Smith Customer Services Contact Number – 0843 596 3883

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Mr and Mrs Smith

Day Opens Closes
Monday 24/7 24/7
Tuesday 24/7 24/7
Wednesday 24/7 24/7
Thursday 24/7 24/7
Friday 24/7 24/7
Saturday 24/7 24/7
Sunday 24/7 24/7
Mr and Mrs Smith
Smith Global Ltd
The Shepherds Building
Rockley Road
W14 0DA

If you would like to contact the Mr and Mrs Smith customer services team regarding any questions or issues you might have about any of the services that they offer, then you can reach them by calling 0843 596 3883.

Mr and Mrs Smith

Mr and Mrs Smith was started in 2003 by two hotel-lovers who wanted to create a global travel club that now has over a million members in more than 100 countries. They provide a service that will introduce you to some of the most luxurious hotels around the world and ensure that you are provided with a hotel stay that suits you perfectly, with more than 50 experts located in London, Ibiza, New York, Los Angeles and Singapore.

Mr and Mrs Smith Customer Services

If you are a Mr and Mrs Smith customer, or are interested in learning more about the services that they provide to their customers, and would like to discuss an issue you’ve experienced with the customer services team, or even ask a question, then you can call them on 0843 596 3883 and someone will be available to speak to you. The member of team you’re put in contact with can answer any questions you might have about Mr and Mrs Smith and will make sure you understand the services that they offer completely.


There are three types of membership that Mr and Mrs Smith offer: BlackSmith which is the basic membership and is free when you join their club, and SilverSmith and GoldSmith that charge annual fees but provide extras and exclusives to members. If you are interested in becoming a member or if you would like to know more about what each membership type includes then you can call the customer services team on 0843 596 3884 and a member of the team will discuss everything with you.


There are many luxury hotels that Mr and Mrs Smith offer on their website and within their services that they encourage you to visit when you are a member of their club. Each hotel is designed to provide the best experience for anyone who stays there, so if you would like to know any extra details about a hotel that you’re interested in, or have experienced any issues with one of the hotels that they have listed and would like to inform them of these problems, then you can call the customer services team on 0843 596 3885 and they will be happy to listen to and help you with anything you need.


When you are a Mr and Mrs Smith member, they offer you exclusives on hotels and destinations that mean you are able to book the best of the best as a member and will always be able to access the most exclusive hotels for your travels. So if you would like to know more about the exclusives that they offer, or if you have experienced an issue with one of their exclusive destinations, or are unable to gain access to an exclusive hotel and would like to know why, then you can call their customer services team on 0843 596 3886 and there will be someone ready to answer you and help you immediately.

Gift Cards

Mr and Mrs Smith make sure to provide their services to as many people as possible, which means that they provide the opportunity for you to buy gift cards from over £50 for their site which means you can give a friend or family member the gift of a discount on an amazing holiday with Mr and Mrs Smith. If you would like to purchase a gift card from the company, or have experienced problems with the gift card that you received from the company then you can speak to a member of the customer services team on 0843 596 3887 and they will try to solve any issues however they can.


If you have experienced any issues while using Mr and Mrs Smith’s services, or at any of the destinations that you have visited through Mr and Mrs Smith, then you can discuss these problems with a member of the customer services team on 0843 596 3889, who will try and solve any issues that you have expressed and will offer solutions to the complaints.

Mr and Mrs Smith Phone Numbers

Department Contact Number Opening Hours
Customer Services 0843 596 3883 24/7
Membership 0843 596 3884 24/7
Hotels 0843 596 3885 24/7
Exclusives 0843 596 3886 24/7
Gift Cards 0843 596 3887 24/7
Complaints 0843 596 3889 24/7

Other ways to contact Mr and Mrs Smith

If you are interested in contacting Mr and Mrs Smith but would prefer to reach out to them in ways that don’t involve speaking over the phone, then they offer other opportunities for you to speak to them. When you visit their website, they supply several contact forms that mean you can type your problem out to them and they can reach you via email to make sure your issue is solved. You can also write them a letter that can be addressed to:

Smith Global Ltd
The Shepherds Building
Rockley Road
London W14 0DA

where you will find someone ready to read and reply to your correspondence as soon as possible.

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