Missy Empire is an online fast-fashion brand, born in Manchester in 2015. The retailer focuses on pop culture and global trends to cater to all types of women. They refer to Missy Empire customers as Missy Girls. These are girls who find fashion empowering. As a smaller brand, Missy Empire does not have a customer services call centre. If you need to contact them, you can reach them on social media or by e-mailing firstname.lastname@example.org. When you want to return a Missy Empire order, follow this guide. It tells you all you need to know about Missy Empire returns.
How to Return Missy Empire Orders
If you are not happy with your Missy Empire order, then you have 14 days to send it back for a refund. Alternatively, you can return items up to 28 days after receiving them for store credit instead. Missy Empire offers easy returns by allowing you to create a Royal Mail returns label. You can print this off at home or at the post office when you take your sealed returns parcel. Using this return method will cost £1.99, which Missy Empire will deduct from the refund for your items. Returns must be unworn, clean, and sealed, with the original tags still on. You will not be able to return cosmetics, earrings, lenses, or stick-on bras. International customers must pay for their returns postage.
Missy Empire Refunds
As mentioned, Missy Empire will take £1.99 out of your refund if you use the Royal Mail returns service. They will provide a refund of the amount that you paid for the items that you return. It can take up to 14 working days for you to receive the refund back to your payment method. They will not refund the delivery fee from your order unless you are returning a faulty product. You will also not have to pay for returns postage if the item you are sending back is faulty. You will need to contact Missy Empire first to report damaged items after you receive them so that they do not think that you are responsible for the damage. Returns 14 – 28 days after the delivery date will get store credit.
How to Exchange Missy Empire Orders
Unfortunately, Missy Empire does not offer a straightforward exchange service. You can request to exchange an item up to 28 days after receiving it. To do this, you must follow the returns process to send the item back and specify that you want an exchange on the returns form. Unless the product is faulty, you will have to pay for the return and then delivery again. Instead of issuing the exchange item, Missy Empire will issue a credit note for the value of the product. You can then use this to place an order for the item you wanted to exchange for. It could take up to 14 days to process the exchange credit, so the item may go out of stock in the meantime. The easiest thing to do would be to return the first item for a refund and immediately pay for the other item in a new separate order.