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Metro Bank

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Opening Times for Metro Bank

Day Opens Closes
Monday 8am 6.30pm
Tuesday 8am 6.30pm
Wednesday 8am 6.30pm
Thursday 8am 6.30pm
Friday 8am 6.30pm
Saturday Closed
Sunday Closed
Metro Bank
One Southampton Row

0843 208 2414

Get in touch with the Metro Bank customer service team on the contact number 0843 208 2414 where they can help you to report any issues with your bank cards, switch up your account and more.

Metro Bank Contact Numbers

Expedia Number
Halifax customer services 0843 208 2414
Lost and stolen cards 0843 208 2415
Card and account security and fraud 0844 248 2394
Switching your account 0844 453 0265
Business banking 0844 826 1926
Mortgages 0844 248 2395
Safe deposit boxes 0844 248 2396

Customer services

The customer service team for Metro Bank are on hand on the contact number 0843 208 2414. When you phone this number they can answer any questions you have relating to the different services they offer through the bank, such as their current accounts, savings accounts and more. When you phone this number you can inquire about opening up a Metro Bank personal current account, as well as finding out the benefits of doing so.

If you’d like to find the nearest Metro Bank branch to you, you can phone the number above where they will help you locate this.

Lost and stolen cards

If you have lost or had your Metro Bank card stolen you can phone the number 0843 208 2415 to get the card instantly blocked and ensure that no one else can use it. When you phone this number they’ll also explain the process that you need to follow to get a new one sent to you, and how long it’s likely to take to arrive. If you need to access the account whilst the card is blocked, they can also explain whether this is possible and what you’ll need to do to do this.

Card and account security and fraud

If you’re worried about card or account security and fraud it’s important to contact Metro Bank straight away on the phone number 0844 248 2394. When you call this number they’ll ask a series of questions regarding any suspicious transactions that have occurred, missing money from your account, or a suspicious phone call or email you’ve had from someone claiming to be Metro Bank.

Switching your account

The easiest way to switch your personal or business current account to Metro Bank is by phoning the number 0844 453 0265. You can also call this number for switches that in progress too.

When you call to make the switch, you’ll have to provide detailed information about your current accounts, and the type of accounts you’d like to make the switch to. This may take some time, so be prepared to not have it all done within the one day.

Business banking

For further details on business banking with Metro Bank you can call the number 0844 826 1926. When you phone this number they can assist questions you have about the benefits of business banking with them, and the different services they offer. If you’d like further information on the business deposit account, business borrowing options or sector services you can phone the number above.

If you already have a business account with Metro Bank you can also call this number to make any necessary changes to your account, request further bank cards, or add new details to the account.


Phone the number 0844 248 2395 to get through to the mortgages team for Metro Bank where they can help if you’re both a new or existing customer.

If you’re an existing customer you can phone this number to discuss switching mortgages, renewing your current one, making extra payments, or changing the date of the direct debit on your account.

If you’d like to inquire about Metro Bank residential or their buy-to-let mortgages you can phone the number above. When you call this number to get a mortgage from them, you’ll have to answer lots of different questions about yourself, and anyone else who is being named on the mortgage with you.

Safe Deposit Boxes

For further details on the safe deposit boxes offered by Metro Bank you can phone them on the contact number 0844 248 2396. When you call this number they’ll explain the different boxes available and the cost of renting them, either for a year or on a short-term monthly basis. They’ll explain when you have access to your safe deposit box, as well as find the nearest box that’s available to you.

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