|Department||Contact Number||Opening Hours|
|Customer Services||0844 248 3296||9am-6pm|
|Products||0844 248 3297||9am-6pm|
|Your Account||0844 248 3298||9am-6pm|
|Delivery||0844 248 3299||9am-6pm|
|Careers||0844 248 3301||9am-6pm|
There are a number of reasons as to why you might need to speak to a member of the customer service team at Machine Mart, you might simply want to locate your nearest store or want to know if you can pick up a specific product in store or you might want to know more about the company and the products in general. If you are interested in any of the products for sale at Machine Mart, you can view all of them on the Machine Mart website but can gain a further insight into their properties and uses by calling the customer service team. You may have discovered that a product has been discontinued and you would like to know why or if it will come back in stock. You also might want to get in touch with customer services if you have a complaint to make about the customer service you have received from Machine Mart whether it be in-store or over the phone. There might even be a particular member of staff you wish to complain about. The customer service team at Machine Mart is friendly and willing to help out with any queries or complaints that you might have and the best way to contact them is by calling the number above. From wood burning stoves to pressure washers you will find everything that you need and more for the DIY part of your home, on the Machine Mart website. If you have received a product that is faulty or you are unsure how to use it because it is missing certain parts or an instruction booklet then please call customer services as this issue can be rectified immediately. Similarly, if you have received the wrong product or have gotten home and found that the product inside your box doesn’t match the picture, give customer services a quick call on the number above and it will be put right. There are 66 Machine Mart Superstores in the UK so there is guaranteed to be one in your area, simply call customer services or check the website to find out.
The extensive range of products available at Machine Mart are really what makes it stand out as a store. The website shows exactly what you can buy in terms of DIY products. Although it may all seem a little technical if you are not a DIY expert, the website is easy to navigate and the properties of the products are explained. All of Machine Mart’s properties are listed at the top of their website and are split into categories. Whether you are looking for air compressors, wood burning stoves, water pumps or fans/air conditioning, you can find it all on the Machine Mart website. Each category contains a number of products, so if, for example, you are looking for an air conditioning unit, you will be faced with more than one option. It can become a little overwhelming to decide which one will be the most suitable for your home or establishment and this is where you can ask an expert in store or you can call the products contact line on the number above to ask about specific items. If you know exactly what you are looking for and want to do a ‘quickshop’ on the Machine Mart website then you can use the search bar at the top of the page and enter the details of the product that you want. Using the Quickshop tool means that you will need to know the product’s catalogue code. If you are not sure of this, please call the products helpline and describe the product to a member of staff. You can also search for a product using keywords. Quickshop simply means you don’t need to spend a lot of time browsing the Machine Mart website if you know exactly what you want to buy. Machine Mart is also a great stockist of tools for wood work purposes such as bench belt and disc sanders, chisels and scrapers and woodworking benches. To purchase Machine Mart products, you can either visit one of their 66 superstores or you can order it for delivery from the Machine Mart website. If you are ordering from the website, simply add the product to your basket and proceed to the checkout where you can pay for your item. Machine Mart will accept all major credit and debit cards, as well as Paypal as a form of payment.
If you do order products from the Machine Mart website then you will be asked to create an account with a username and password of your choice which you will then be able to log into to retrieve details such as your order history and you will also be able to track your order so that you know when you can expect it to arrive. If you forget your log in details, please call the account number displayed above and someone will help you to securely access your account. Please record any unusual activity on your account such as any orders that you didn’t make or a sudden password change and report it as soon as possible. If you do not wish to create an account with Machine Mart then you can simply select to ‘check out as guest’ and continue your purchase. An email address will need to be entered so that you can receive a notification when your delivery is on its way. If you do have an account, you will be able to track the order.
Machine Mart have a number of different delivery options and their cost depends on what you are ordering. The Machine Mart standard delivery takes three working days and is available to the majority of the country (you can use the postcode checker on the website to check if your postcode is within the correct area). With standard delivery, charges are calculated based on the weight of your order but there is a minimum delivery charge of £4.99 on any order, no matter what the weight. If you need your items a little quicker you might want to opt for the next day delivery option. This service is available up to 2.30pm Monday-Thursday and will exclude weekends and bank holidays. Not going to be home? Machine Mart also offer a click and collect service which is completely free to your local click and collect store. If you are ordering your item Next Day Delivery, you can expect the price to be calculated during the checkout process (depending on the weight and size of the item). If you are having any issues with the delivery process such as receiving the wrong order or your items just not showing up at all then please call the delivery number displayed above and this can be quickly looked into. Please note that you will be given a date to expect your delivery but that these are only estimates. Any particularly heavy items will be delivered kerb side to the customer’s property and cannot be taken into the house, so the customer will need to arrange to have the correct means to receive a heavy delivery.
If you would like to know about current vacancies at Machine Mart you can check the Machine Mart website. Simply search using the vacancy title or keyword and then select your desired location. The website will then bring up any available positions available at the moment. Simply follow the instructions to apply and prepare to upload your CV. The job criteria and required experience will be explained to you. If there is nothing currently available, please be sure to check back because the vacancy pages will be updated regularly and your desired position might be just around the corner!
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