Lush is a cosmetics company based in the UK that aims to make all of their products naturally, even using recyclable packaging. Their website displays all of their products and you can browse their range of skin care depending on the effect you want it to have on your skin. They are also famous for their bath bombs and soap bars which can be tried and tested in stores. Lush is a company that is privately owned and shares will only be available to buy by invite only. Their head office is in Poole and they are a 100% vegetarian company. Lush have a strong ethic against animal testing and have fronted several campaigns in an attempt to discourage this.
|Department||Contact Number||Opening Hours|
|Customer Services||0843 2080 744||9am-5.30pm|
|Head Office||0843 208 2398||9am-5pm|
|Product Information||0843 208 2399||8am-6pm|
|Delivery/Returns||0843 2080 744||9am-5pm|
|Complaints||0843 208 2399||9am-5pm|
Lush is a popular cosmetic company with stores in many places in the UK. You might need to contact Lush customer services if you are either unhappy with the customer service you received in store, have purchased a product that you are not happy with or would simply like some product information – maybe you have an allergy to a particular ingredient and want to check that what you are purchasing is safe for you to use. Lush products are 100% cruelty free and there is an amazing range to choose from for all parts of the body and all for different uses. Their website is a fun experience that describes all of their different products and also features reviews from people who have previously bought them, which can be helpful if you are in two minds about purchasing an item. You can also contact customer service if you want further information about how the company works and how they make their products in their warehouse in Poole – using completely natural ingredients. Lush has a number of collections and will usually bring out products for seasonal events such as Valentine’s day, Christmas, Easter and Halloween that are available for a limited time only. If you have spotted something on the website and want to know how long it will be available in stores for, then please call customer services. When using anything on your skin, it is important that you are aware of its ingredients, particularly if you have any allergies. Although Lush products are naturally made there may still be some irritants involved in the process. On the Lush website all of the ingredients can be seen next to the photo of the product but you can always call customer services if you want confirmation or reassurance. Lush are so keen to show their customers how their products are made that they even arrange visits to the Lush Kitchen where you can be shown behind the scenes. Not only are their products made in the Lush Kitchen, they also use it to test and create new inventions. So if you want to be in the know, this is definitely a great place for you. To arrange a visit, you can either call the customer service contact number of go online and send Lush a quick email. Similarly, if you have booked a visit but need to cancel, you can call customer services to do this quickly.
The Lush UK head office is based in Poole, Dorset and is the place where all of their products are created and then shipped out to their various locations and shops all over the country. You can contact the Lush head office either by calling the head office contact number or sending a letter to the address shown in the table above. Although Dorset is where the Lush UK head office is, the other head office is situated in Vancouver, Canada and has been since 1996. A day in the life of Lush HQ involves brand communications, manufacturing support, finance, wood shop, visits to the distribution centre and store design. The ultimate aim of the Lush head office is ensure total client and customer satisfaction so if you feel you have not received this whilst shopping or using Lush products you can call or send a letter to the Lush head office to let them know your thoughts and opinions – they will definitely take this on board as they are constantly looking to improve and thrive. Lush dopes have products that are suitable for Vegans and they will say so either on the website or on their packaging in store. If you are following a Vegan lifestyle and would like more information about the ingredients that have been put into Lush products then why not give their head office a call. You can also get in touch with their head office for information about their animal testing campaigns, something that Lush take extremely seriously. Absolutely none of Lush’s finished products or ingredients are tested on animals and they continue to fight the issue worldwide. The Head Office has plenty of interesting information on the topic and you can find out how you can also get involved in the campaigns by giving them a call. All careers and vacancies at Lush are also handled through their head office so if you would like further vacancy information than what is already available online or if you have applied for a job at Lush and have not had a response in a while, someone at the head office will; hopefully be able to give you the answers you have been looking for. You can find out all about what it is like to work at Lush from their website and the vacancies section is extremely easy to navigate, so you can find available positions suiting your skills set and in an area near you, in a matter of moments.
When ordering from the Lush website, you will be asked to create an account at the checkout. This account is a place to view previous orders as well as track current ones to see when you can expect them to arrive to your chosen address. Your account will need to be accessed using a username or password of your choice and if you forget this or are suddenly having trouble logging in, you can call the Lush account number and someone will help you to gain access. Alternatively, you can click the ‘forgotten password’ link that will be available when you are logging in. You will use your email address as the username to your account and Lush will also register this to send you exclusive news, discounts, deals and offers should they become available. The account will save your payment details to ensure for a smooth and easy payment next time you make a purchase. This is a secure practice but you can remove any saved payment details or cards if you aren’t comfortable with them being remembered. If you notice any unusual activity on your account, such as something being ordered that you haven’t authorised then you need to call the account enquiries line immediately so that this can be looked into. If you are found to be a victim of a hacker or theft then Lush can arrange for the money to be refunded. If you are new to Lush and don’t want to go to the hassle of creating a new account, you can sign into it using social media. Lush will ask for permission to access either your Google Play or Facebook accounts and you will be told exactly what Lush has access to before you grant them permission. This is a great way of Lush accessing your contact details without you having to provide them. If you have ordered a product that hasn’t shown up on your account or you haven’t received any sort of confirmation for it then please call the account helpline because it might be that your order hasn’t processed properly. It is definitely worthwhile registering with Lush because subscribing to the e-newsletter can provide you with useful information but even if you don’t have an account and don’t want to register you can still check your order – simply enter your order number and billing post code so that it can be found.
Ordering from the Lush website is easy and hassle free and they use a reliable delivery service. All Lush purchases will be shipped as soon as possible but the delivery information that you are provided with on the website is based on the time after the items have been despatched. There are two delivery options available to UK customers. If you order your package by standard delivery, you will be charged £3.95. For items that weigh less than 2kg, you will receive your package from the royal mail – for items weighing more, a local courier will be employed to deliver them. If you have ordered by standard delivery, you can expect your items in 3-5 working days (from date of dispatch). If you need your product(s) sooner, you can choose Next Day Delivery which will cost £6.95 for up to 20kg in weight. Items will be delivered between 8am and 8pm the following day so long as orders are placed before 3pm. If orders are placed after 3pm on a Friday, your items will be delivered on the following Monday. Please note that next day delivery might not be available to all parts of the UK and it is worth checking on the Lush website or calling the delivery contact number before ordering if you suspect you might be one of those places.
If you are not satisfied with a purchase and want to return it, you can do so as long as it is in its original condition and hasn’t been opened or used. If you have not received your order, you do have a legal right to cancel it before you have received it for a full refund. However, if your order has already been despatched and you attempt to cancel it, you will have to receive the items and then post them back to Lush within 14 days. The refund due to you will then be processed as soon as possible – usually within 14 working days. If you have waited that long and still have not received a refund then please call the Lush phone number and provide proof that you returned the items and someone can speed up the returns process for you.
Lush does hope that you are 100% happy with their brand and their products, but if you aren’t and would like to make a complaint you can ring the complaints phone number during the opening times displayed in a table above. Reasons you might want to complain include not receiving a refund or a delivery on time, a product containing ingredients that you were unaware of or giving you an allergic reaction, or a product just generally being unsatisfactory or of bad quality. You might like to also make an order complaint – maybe you have received the wrong items in your parcel or you made a big order and something is missing? Whatever your complaint, it will be dealt with quickly and effectively at the complaints line. If you don’t wish to call a contact number, you can visit the website and view their FAQ’s to see if anyone has been experiencing the same issues as you or you can email Lush directly at firstname.lastname@example.org. Make sure you include a contact number if you are going to do this.
If you don’t want to ring a phone number there are various, quick ways to get in touch with Lush via their different social media platforms. The contact information you will need is:
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