Littlewoods is now known as Shop Direct Group but was originally founded in 1923 as a retailer and sports betting company. In 2005 it merged with other Shop Direct Companies to become known as the Shop Direct Group. The merger proved successful and today Shop Direct is one of the biggest online retailers in the UK with annual sales of 1.7 billion – 80% of these come from online purchases. The group’s main brand is Very.co.uk that sells clothing, electronics and homeware mainly. There are a handful of celebrities who have had collaborations and collections with the brand. Shop Direct is headquartered in Speke, in Liverpool, Merseyside.
|Department||Contact Number||Opening Hours|
|Customer Services||0843 557 3602||7am-11pm|
|Head Office||0843 557 5195||7am-11pm|
|Recruitment||0843 596 3090||7am-11pm|
|Delivery/Returns||0843 208 5628||7am-11pm|
|Complaints||0843 208 5629||7am-11pm|
Littlewoods is now known as Shop Direct which is a major online retailer. Their main brand is Very.co.uk and by visiting their website, you can see all of the things they stock. There is a wide range to choose from including fashion brands, well known electrical brands and items, homeware and garden appliances and baby and kid’s toys and clothes. Littlewoods also has a website that stocks very similar items. It is a great place to buy big name brands for good prices. Due to being a major online retailer, Littlewoods prides itself on its excellent customer service and has done ever since it was first established. You might want to ring Littlewoods customer service if you are searching for a particular item and you can’t find it on the website or even if you just want a little more information about a specific product. Littlewoods sell a lot of appliances on their website from well-known brands such as Hotpoint, Russel Hobbs, Panasonic and Samsung. As is sometimes the case with electrical items, there may be a product recall because the products are not operating safely or there have been cases where the product has failed a safety test. If you have heard your product has been recalled you might want to contact Littlewoods customer services to see what kind of refunds you are entitled to. Littlewood’s customer service can also help if a product that you wanted to purchase has gone out of stock and you want to know when it will next be available to buy. The Littlewood’s spread the cost feature is a great way of buying items that you can’t afford but need at the minute. It allows you to pay back the balance on items slowly without charging any interest. You can apply for a Littlewood’s shopping account online and spread the cost of an item interest free for either 2-4 years depending on what you are purchasing. If you would like to know more information about the shopping account, the buy now pay later scheme, or you have received your statement and don’t quite understand what is it saying then just give customer services a quick call and someone will be able to help! If you have an account with Littlewoods, whether it be a shopping account or just a regular account that you signed into to order products then you will need to remember your log in details. Someone at customer services can assist you if you forget these!
The Littlewoods Head Office is part of the Shop Direct group and is based in Liverpool, Merseyside. The Shop Direct Group is made up of a number of different departments and retail brands. Not only does it own the Littlewoods brands, it also still has all the brands it had previously, and these include Additions Direct, Abound, Great Universal, Marshall Ward, Choice and Kays. As Littlewoods changed from a well-known department store to all things electronic in 2005 you may find that a few things about the brand have changed. If you would like more information, you can simply give head office a call and they can tell you everything you need to know about the re-vamp. Littlewoods is known for stocking some great brands on their site and you can call the head office if you would like more information about any of these brands and if you would like to know when a specific product is coming back into stock. The Littlewoods website also has a great range of offers and deals on their website that is updated and changed regularly. Here, you can find great discounts not only on Littlewoods’ own branded items but also on some top brand names – which can sometimes have more expensive versions available elsewhere. You can call the Littlewoods head office to check if a specific item is discounted or if a discounted product has gone out of stock, when and if it will be returning. Offers can be random and a product may only be discounted for a certain number of days before returning to full price on the website. The Littlewoods sale works slightly differently, and this is also displayed on the website. The Littlewoods sale consists of items that only have a limited time left on the website and so the items are discounted. Be quick to buy these as they often go out of stock fast! Brands that feature in the Littlewoods sale include Fitbit, Lenovo, Canon and Panasonic. You can receive up to 30% off electronic items, up to 50 % off selected Home and Garden ranges and up to 50% off fashion and footwear. If you want to buy something in the sale before it disappears, but can’t afford it, don’t forget you can invest in the buy it now pay later scheme. If you want to write to the Littlewoods head office for whatever reason, whether it be a complaint or an enquiry, you can find the address at the top of this page. If you have written and have not had a response then please call the head office contact number and it will be chased up for you.
There are many great opportunities available when it comes to working at Littlewoods and you can find all of the available vacancies on their website, by clicking the ‘career’ option. If you can’t find this, you can visit the Shop Direct website as this is the company that you will be working for if you do get offered a job. All kinds of different career paths are available to try at Shop Direct careers and you can filter out the job searches so that you are offered things that suit your location and your skills set. On the website you can also find out all about the company (particularly useful if you have been offered an interview and want to brush up on your knowledge!) and you can even read all about the CEO and the team that already exists at Shop Direct. Whether you are looking for an experienced position or are just starting out and would like a graduate or internship role there is a bit of everything available for the right candidate. The head office of Shop Direct where most of the team work out of is based in Liverpool but there are also surrounding offices that you may work out of, depending on the position that you have applied for. The Very distribution centre is based in Oldham so if you are working in the warehouse, your job position may be here. Aintree and Bolton are also home to two Shop Direct offices which hold the financial services departments. The recruitment contact number is available for any questions you might have about a particular position that you are applying for or if you want to chase up an application that you have sent and not heard back from. You are normally given a time frame of when you can expect to hear back from an application or an interview but if you have been waiting 14 working days and find that you still have not received an outcome then you can call the recruitment line and someone will chase it up for you.
Ordering from Littlewoods is a straightforward process and if you see something on their website that you would like to purchase, you can add it to your basket and head to the ‘checkout’. Littlewoods will accept all major credit and debit cards and will also accept alternative payment methods such as Paypal. See their website or call the delivery contact number for full details of accepted payments. There are a number of delivery options available to you and the times and prices vary depending on whether you order small or large goods. For small goods, you can choose a free click and collect option where you can collect from your local Collect+ store within 2 working days. If you want small items delivered to your door, you can opt for standard delivery which is free. With Standard delivery you can expect your items to be delivered within two days. If you would like them sooner, you can choose next day delivery for a charge of £4.99. To receive your items the next day you will need to order by 7pm. If you want your items for a specific day, you can choose nominated day delivery which can be booked up to 8 days in advance for a charge of £4.99. Standard delivery on large goods is free and you can nominate your delivery date on point of order. Large items include things like pieces of furniture or appliances. If you want to receive your large items quickly (within two days) you can choose express delivery which will cost you £10. Call the delivery phone line if you have a complaint to make about your delivery driver, if you have not received your items on time or if you have been sent the wrong order.
Littlewoods hope that you are 100% satisfied with your order, but if you need to return something, you can do so within 14 working days of receiving the product, as long as it is in its original condition. By logging into your account and reviewing your orders, you can follow the returns process for a smooth transaction. There are three returns options; Collect+, Royal Mail and Home Collection (large items only). Your refund will be issued as soon as Very has received your return parcel and it will be credited to the account used to pay for the items.
If you have a complaint that needs to be dealt with urgently, or have a complaint that has been ongoing and not yet resolved, the complaints line can help you sort out any issues you may have with Littlewoods. Whether you have not received an item on time, an item you have received has been faulty, damaged or broken or you are having problems with your Littlewoods shopping account, the complaints team will deal with it quickly and effectively. If an advisor needs to take a complaint further, they will connect you with the relevant department and begin stage two of the complaints process if necessary. The complaints number understand that having an unresolved issue can be frustrating and so they aim to have something sorted for you as soon as possible.
Many companies move their business entirely online, often discontinuing or reducing phone support. Not everybody wants to feel like their messages get lost in cyberspace waiting for an e-mail. To connect with a human who will speak to you over the phone to offer you support, call Littlewoods on 0843 208 5630.
If you do not wish to ring any of the contact numbers above or only have a very mild question or query, you can get in touch with Littlewoods via social media. By checking their social media accounts you may also get wind of exclusive offers and discounts as well as receive updates information of what’s hot at the moment.
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