La Redoute is a French retailer specialising in apparel and home decor. It is one of the largest sellers of women’s clothing and linens in France. The brand operates in more than 25 countries, marketing French style around the world. Its name comes from the street in Roubaix where the son of the founder built a factory. There is a specific UK website for online orders from the French brand. If you need to return something to La Redoute, then read this guide to La Redoute returns. It explains all about the La Redoute returns policy, including refunds and exchanges.
La Redoute Returns Policy
When you order from La Redoute, you have 21 days from receipt of the goods to return them. You must take care of the goods and not use them, returning them in the original packaging. Alternatively, you can opt to cancel an entire order within 14 days. However, in this case, you must pay for the return yourself rather than using the free returns and exchanges service. You will not be able to return made-to-measure items or products with broken or missing hygiene or security seals or tags.
How to Return La Redoute Orders
To return items to La Redoute, repackage them in their original packaging. Complete the returns form and include this in the parcel, after removing the returns label and attaching it to the outside. Then seal the parcel and use one of La Redoute’s free return methods. For most items, you can take them to a Post Office or Hermes ParcelShop to send them back to La Redoute. Alternatively, you can arrange a home collection through your online account. They will send a courier to collect the parcel from you in the next 2 days. For large goods such as furniture or electrical items, you need to contact La Redoute to arrange a collection. You can’t return mattresses or assembled furniture.
How to Exchange La Redoute Orders
Unfortunately, La Redoute cannot process exchanges through their website. This means you would have to return the first item then place a new order and pay for postage again. However, if you do want to exchange an item for a different size or colour, they can still arrange this. You just have to contact them to discuss the details. As long as you arrange an exchange within 21 days, you can swap the item without paying additional postage fees. You can even organize a collection of the item you are returning at the same time for even more convenience. If you want to exchange something for a completely different item, La Redoute will see it as a separate order and charge postage.
La Redoute Wrong and Faulty Items
If you receive the wrong item in your order, then contact La Redoute. They will explain how to return the incorrect item and send a replacement of the correct item. If you would rather just get a refund than a replacement, you can ask for this instead. In the case of faulty items, follow the returns process if the fault appears within 21 days. You should specify on the returns form that the item is faulty. Contact La Redoute if a fault develops after 21 days, or for larger faulty items. Their course of action will depend on the circumstances, including the fault and item type.
La Redoute Refunds
You should allow 10 working days for La Redoute to process your return. They will send an e-mail to let you know when they receive your return. You should allow 3 working days from this point to receive the credit for your refund. La Redoute will refund the amount that you paid for the items you have returned back to the payment method that you used. This could be a debit card, credit card, or PayPal. They will only refund the cost of standard delivery if you cancel an entire order, but you will have paid for the return postage in such a case anyway. If returned goods arrive any later than 21 days or they are not in their original condition, La Redoute may decide not to reimburse you. They might send the items back to you and charge you for that postage. Or they could accept the return item but deduct an amount of your refund to cover the loss in its value. Contact La Redoute if you have a problem with your refund.