Just Eat Customer Service Contact Number0843 658 0868
Why call the Just Eat Contact Number?
You may need to call the Just Eat customer contact number:
- If your meal has not arrived
- If the food is not to an acceptable standard
- To enquire about whether the food meets your dietary requirements
- To cancel an order you have made
- If a transaction has mistakenly been made for a cancelled order
- If you have not received a refund
- To enquire about registering your takeaway or restaurant with Just Eat
Who are Just Eat?
Just Eat is an online food delivery service that allows you to order take-out food from over 13,000 different locations around the UK and 30,000 restaurants globally. Just Eat also operate in Belgium, Brazil, Canada, Denmark, France, India, Ireland, the Netherlands, Norway, Spain, Italy and Switzerland, so even if you find yourself hungry in the middle of Delhi or the frozen streets of Toronto, a tasty takeaway is only a click away. The Just Eat customer service team can check if the food meets your dietary requirements — vegan, Halal, Kosher, allergies or intolerances, etc. — if such information is not provided by the restaurant. If you have ordered a meal to be delivered to your home and it has not arrived you can ring the Just Eat contact number to enquire about it, cancel the order and request a refund.
Should the food be unacceptable, the customer service team can deal with complaints into the early hours of the morning and will investigate the restaurant in question as part of the company’s standards enforcement programme. You should be refunded, but make sure to let Just Eat know if there has been a problem with your refund, as they will make sure to follow up on the problem and get you your money back. They can also get in touch with the location and tell them to cancel an order for you if you change your mind. If you have been charged for this transaction, ring the Just Eat phone number and let them know as soon as possible.
Alternative ways to contact Just Eat
The best way to contact Just Eat is the customer care number we have provided above, as this is the quickest and most thorough way to get in contact with a customer service rep. However, where phoning in is impossible or inconvenient, you can use the following alternative methods to get in touch instead:
You can contact Just Eat via their website, their Twitter (using @JustEatUK) and on Facebook (just search “Just Eat” or use /justeat on the Facebook URL).
Failing that, or if a longer and more complex message must be sent, you can contact them via post at the following address:
Imperial Place (IP4),
A brief history of Just Eat
In Denmark, two different companies came up with the concept of an online food delivery website at the same time: Just Eat and FoodZoom. If the companies had decided to fight it out, then Denmark’s small population would have almost certainly resulted in neither having the customer base to go far, so they decided on a remarkably civil and logical solution: the two businesses decided to merge using FoodZoom’s website system and Just Eat’s name. The hybrid company launched in August 2001 with a small team of four people and dealt with 200 orders a day. In 2006, the business moved to Britain, and it is now the main hub for their activity with almost half of their 30,000 locations.
Just Eat made the Sunday Times Tech Track 100 at position 31 in September 2012 as well as winning their best brand award. They are also part of the FTSE 250 index and are on the London Stock Exchange.
Having won over £80.5 million of investment over the last five years from big businesses Just Eat stand in a very strong position to continue their delicious operations. They boast an impressive list of acquisitions over the last few years including Brazil’s RestauranteWeb, India’s Hungry Zone, the UK’s UrbanBite and Canada’s GrubCanada, which were all acquired in 2011 alone. In 2012 Just Eat went on to devour and relace French website AlloResto, Spain’s SinDenantal and the UK’s FillMyBelly. In the beginning of 2014 they acquired the UK’s Meal2Go and Canada’s MenuExpress. Our data on their acquisitions ends there, since they acquired, devoured and replaced the computer we were using to research them.
How does Just Eat work?
Just Eat makes use of their JustConnect Technology, a box provided to each Just Eat restaurant. This unassuming box is actually a two way receipt and order machine, which communicates with the business on behalf of customers and allows the business to confirm that they accept an order which comes from the Just Eat website – before the customer pays for it.
Customers can use the Just Eat website to check which takeaways in their area will deliver to them, and they can then check through all the goodies available for delivery to their home before confirming the order. They can then either pay for it online or in cash when the delivery arrives.
Restaurants and take aways are charged just over 10% commission plus VAT on every order they sell through Just Eat. It works on a pay-as-you-go basis so businesses only pay for the business that they receive through the website and no more. Failure to deliver on orders made through Just Eat will result in takeaways being placed on a blacklist by the web giant, and failing to deliver too many orders may mean that they are removed from the website. If you are interested in registering your restaurant on Just Eat’s website please ring the Just Eat number provided above.
Customer Service Guru is a telephone directory and call routing service and is not connected to Just Eat. The direct contact number for Just Eat can be found in the public domain or on their official website.