|Department||Contact Number||Opening Hours|
|Customer Services||0843 208 2394||9am-5.30pm|
|Head Office||0843 557 3823||9am-8pm|
|Store||0843 208 2395||9am-8pm|
|Delivery||0843 208 2394||9am-5pm|
|Account||0843 208 2395||9am-5pm|
There are many reasons as to why you might need to get in touch with IKEA customer services, whether you have already purchased something for your home or have visited a store and have a few questions you need to ask before buying something. You might even just want to locate your nearest store so that you can go and have a browse! Customer Services are open during the hours shown above and are available to answer any questions that you might have. Due to the unique shopping experience that IKEA provides, it may be a little confusing if you are a first-time visitor. If you would like to know a little more about how it all works, then why not give customer services a call before visiting a store? Someone will be glad to help and explain anything you would like to know. You can also call customer services if you have spotted a product in the IKEA catalogue that you would like to head to a store and buy. You can check the store definitely has the product in stock before you head there by giving customer services a quick ring. Don’t forget to state the name and product number. If you have any questions about the products in general, such as the material that they are made from or any questions regarding the size of a product, you can also get in touch with customer services. The majority of IKEA furniture comes in a flat-pack style and requires the buyer to assemble it independently. Of course, full instruction is provided in the box, but if you are having any difficulties when trying to put together your purchase, giving customer services a call can sometimes help if you are struggling to understand any instructions. If you have opened the box and realise the wrong parts are inside or find any parts that are broken or faulty then do not hesitate to contact IKEA customer services. If you have visited an IKEA store and have experienced poor customer service either on the shop floor or in the restaurant and would like to alert IKEA to it, then customer service is a number that you can ring. IKEA stores are all over the UK, call customer services if you would like to locate your nearest one.
Ikea is a Swedish company but they do have a UK based head office where all the UK operations run out of. If you have a question about where your product has come from, how your product was made or the materials that were used to make your product, then you can call the IKEA head office and someone can give you the information that you require. If you have unfortunately found that a product you wanted is no longer in stock or has been discontinued, you can call the head office to see if that product will be returning to store anytime soon so that you can purchase it. If the product is simply out of stock, you can use the head office number to make a pre-order of the item so that when it does return to store, it will be sent out to you as soon as possible. The IKEA head office also welcomes any improvement suggestions you might have about an IKEA store or product so if you have any you think might be useful, then call their head office for a chat! IKEA in the past has been scrutinised for some of their products and there have been a few instances where products have had to be recalled due to major health and safety incidents. Of course, it is the ultimate aim of the IKEA head office to ensure that all of their products are completely safe for customer use and you will be alerted immediately if a product you have purchased gets recalled. If you have any concerns about any of the products from IKEA then call the head office immediately. The IKEA head office number is available during the times shown above, but if you do wish to phone out of hours, there is an excellent online chat feature which can be found in the IKEA support centre, on the IKEA website.
If you need to contact a certain IKEA store in particular then you can call this number and you will be directed immediately to a store of your choice. All IKEA stores contain a showroom, a warehouse and a restaurant and are usually located off certain motorways. By contacting a specific store, you will be able to find out a number of things such as the opening times of that store (the times can differ from store to store), the exact location and address of that store, the facilities inside that store (baby changing, disability access, etc) and any improvements that you think might need to be made to the store. IKEA prides itself on the quality of its stores and restaurants and wants you to have an excellent experience when shopping with them. Most stores also have a creche where you can leave your children to be entertained by fully trained staff whilst you can shop in peace – call the store number if you would like to check creche opening hours before you arrive at a store. Unfortunately, you cannot book into a creche over the phone and bookings can only be made when you arrive at the store. The creche is always located in the entrance area and a parent or guardian over the age of 18 can book a child into a creche. The same person who registers the child on arrival must then return to collect the child. The creche is a great way of ensuring your child is well looked after, especially if you are shopping for heavy furniture or need to take measurements of particular products. IKEA also has a restaurant in each of their stores as they understand that shopping is hungry business! The restaurant is always located near the exit and there is also a shop where you can purchase the food products that are sold in the cafe. The menu is traditional Swedish cuisine which includes Swedish apple cake, shrimp sandwiches, salmon and their famous meatballs served with chips/mash and cranberries. If you’re in a rush why not grab a hot dog and a fizzy drink of your choice? Like what you’re eating? Visit the Swedish food market before you leave and pick up some more treats to enjoy at home! There is also a kid’s menu available. Again, call your local IKEA store to find out the opening hours of the restaurant.
IKEA also have a website if you cannot get to an IKEA store, where all of their products are listed. You are able to order from the IKEA website and have it delivered to your home. You are also able to order something in store at IKEA and arrange a date for delivery using their home delivery service (this is particularly useful if you have ordered something that is too big to take home on the day such as a sofa or a bed or you are wanting something to be made to measure). Delivery costs at IKEA vary depending on what it is that you have ordered, and the cost is stated next to each individual item on the website rather than having set prices for small and large items. IKEA will aim to deliver any product within 14 days and you can expect your items between 6am and 7pm if they are being delivered with Parcelforce (Ikea’s chosen courier). Your delivery date will be confirmed via email within 72 hours of placing an order. If, for whatever reason, you need to change that delivery date then you can do so by calling the delivery and returns helpline. Similarly, if a courier attempted to deliver your parcel and you were not home to receive it, you can call the delivery line to discuss rearranging the delivery for a time that is more convenient for you. Next day delivery is available on certain products but only available if you are using the home delivery service in store. There is a delivery tracking tool available on the IKEA website which you can use to see when you can expect your order to be delivered. To track your order, you will need your order number, your postcode and the email address you used on your account. If you notice anything unusual when tracking your order or are having trouble understanding the tracking system, then please call the delivery line.
When you order with or buy something from IKEA you will be asked to create an account which will then remember your order history. The account also allows you to do a lot of other helpful things such as creating a shopping list online before you head to IKEA so you know exactly what you need to buy and access to the IKEA home planner which can help you plan how to decorate your home by working from written plans. By having an account you can also access the IKEA family loyalty scheme which gives you exclusive member access to discounted prices on selected IKEA products. These reductions are monthly so it is well worth investing in if you are a regular user and shopper at IKEA. As well as discoutns you will also receive updates about the lateast trends where you can gather inspiration for the design in your own home.
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