Cancelling your BT Sport contract can be tricky if you don’t know what you’re doing. As BT Sport is no longer linked to any other BT TV contracts, you have to cancel it separately to any other contract you may have with BT.
In order to cancel you BT sport subscription, you will need to do the following steps:
- Visit sport.bt.com
- Hover over ‘My BT’
- Click on ‘Package Overview’
- Make a note of what package you are on
- Call the BT Sport team on 0843 557 3380
In order to cancel your BT Sport package, you will need to contact the BT Customer Service Team. Doing so will put you in contact with a member of staff who can cancel your package for you on their internal servers. You may be charged for cancelling your service with BT Sport, however, this may only be one month’s pay. Your contract may also be cancelled after your next payment to BT for your BT Sport package. This way you can enjoy all the spoils of BT Sport for another month before it is cancelled on your behalf by the BT Customer Service Team.
Why you might need to Cancel BT Sport
You may need to cancel your BT Sport package with BT for a number of reasons. For example, you may wish to change your sports package from BT to another package which you have seen cheaper elsewhere. You may also be unhappy with the level of service you are receiving from BT, or you are unhappy with the channels you receive from the BT Sport service which you have paid for in the past. Whatever the case, you will need to speak to a member of the BT Sports/BT Customer Service team in order to cancel your contract with them.
What is BT Sport?
BT Sport is a bolt on package which you can purchase if you already have a television package with BT. It gives you access to a range of channels on which you can watch a variety of sports. The package contains the following channels:
- BT Sport 1
- BT Sport 2
- BT Sport Europe
- BT Sport ESPN
Along with the HD versions of each channel. This is great is you have an HD tv and would like to watch your preferred sport in high definition television. If you’re into your football, you can watch the UEFA Champions League as well as the UEFA Europa League games broadcast live throughout the season. You can also view live FA Cup matches, European Rugby Champions Cup matches, Fighting Live (including Boxing) along with motor races. If you are unsure which games you can watch with BT Sport, we suggest you call a member of the BT Sport/BT Customer Service team, who can help you further with your enquiry.
If you’re an existing BT customer, you can bolt on the BT Sport package to your account by calling the customer service team. From here, you can enquire about price and more. If you’re watching TV with another service, such as Sky, you can still purchase the BT Sport package. Call the BT Customer Services for more information on this service in conjunction with Sky. Alternatively, you can call the Sky Customer Service team and speak to them about your desire to move your Sports package over to BT, someone from the team may be able to offer you similar channels for a cheaper price. Don’t ask don’t get!
How to cancel BT Sport
Before you cancel your BT Sport service with BT, first make sure that this is definitely what you want. If this is your first time experiencing technical difficulties with BT, why not ring their customer service on 0843 557 3380, who may be able to help you by sending out a technical advisor to your residence in order to fix any technical issues you may have.
If you have signed a contract with BT for their BT Sport packages, you may have to pay the remainder of the contract in order to cancel it early. Contracts can range from 12 to 24 months, and the remainder must be paid in full in order to cancel your contract. If you are changing your broadband or tv services from BT to another service, you may also incur a charge from the company that you are switching to. Ensure you check with the company that you are switching to that you will not be paying anything towards the change.
Unlike other services online, the only way you can cancel your BT Sport Package is by calling the BT Customer Services. From here you will need to do a number of things:
- Tell a member of the team that you are intending on cancelling your BT Sport Package. You may find that you are asked a number of questions regarding why you are cancelling if you would like to change your account, monthly price, or package with BT. If you are certain that you wish to cancel BT Sport, simply bypass this by telling the member of staff you are talking to that you are not interested in changing your account and that you simply wish to cancel the account you have with them.
- From here, you will need to prove that you are the account holder. This is one of the reasons why you cannot cancel online with BT. Only the account holder can cancel BT Sport with BT, and you must prove your identity over the phone. This may be done in a number of ways, including telling staff about your card details, answering security questions or some other means of verification.
- Once you have proven that you are the account holder, you can confirm with staff that you would like to cancel your BT Sport package. If you within your 30 day period of signing your BT Sport contract, you will be able to cancel free of charge. However, if you are still in your contract, you will need to pay the remainder of your contract fee in order to cancel your BT Contract. If you are on a rolling contract, you will be able to cancel your BT Sport package after you have paid for your next month’s bill. From there, you will be able to enjoy your BT Sport package until the following month.
If you’re against phoning people, as some of us are. You can try and cancel your BT Sport package by using the BT Live Chat option.
Simply type in your details and why you need to speak to a member of the BT Live Chat team. Someone will be in touch with your shortly afterwards, and you can discuss your concerns as well as your need to close your BT Sport Account. Doing this can be lengthy, however, you will be able to speak to a member of the team without having to wait in virtual phone queues or explaining your issues over the phone.
If you use this method of contacting the BT Team, your BT Sport will be cancelled within a specific time. If you are still having issues with your account after this time, you will need to contact BT Customer Services for more information and to officially close your account.
More about BT
BT was originally founded back in 1846 as the Electric Telegraph Company. BT today has a primary listing on the stock exchange, along with a secondary listing on the New York Stock Exchange. Over the years, the company’s stocks and worth have fluctuated. However, today they are known as one of the main suppliers of phone and broadband services in the UK.
BT controls many of its subsidaries all over the world. Its Global Services provide worldwide connectivity, and its Consumer Division controls broadband and subscription services. In the UK, the amount of customers belonging to the BT Consumer divison totals around 18 million.
The BT companies are wholly owned by the BT Group, and are regulated by the government regulation service, Ofcom. Those who are disappointed with an aspect of service by BT can complain to Ofcom if they so wish, who will look into the service if more than a certain number also complain about the same thing. If Ofcom find something wrong with the BT service which has been complained about, then BT must oblige to their rules.
In the UK alone, BT is responsible for 28 millions customers with phonelines that belong to the BT company. BT also provide services to pubilic phone boxes around the country, as they are obligated to by order of Ofcom.
Between 1999 and 2006, BT sponsored Scotland’s domestic rugby cup competitiors. It later teamed up with the Scottish Rugby Union in order to fulfil a 4 year deal with 2 of its respected clubs, Edinburgh Rugby and the Glasgow Warriors. This deal involved the company logo branded on shirts from both clubs, as well as BT logos to be branded throughout their stadiums.
As well as these acomplishments, BT is one of the founding partners in the Wayne Rooney Founded, established to help young people throughout the UK. The Foundation also runs events in order to raise funds in order to support work dedicated to helpling children with disabilities, disadvantages in life and vulnerable young people throughout the UK. Over the years, there have been charity matches put on via the Foundation, such as the match between Manchester United FC and Everton in 2016, which saw £1.2 millions raised for charities such as the NSPCC and Alder Hey Children’s Hospital.