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House of Fraser

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for House of Fraser

Day Opens Closes
Monday 9am 8pm
Tuesday 9am 8pm
Wednesday 9am 8pm
Thursday 9am 8pm
Friday 9am 8pm
Saturday 9am 8pm
Sunday 9am 8pm
Address
House of Fraser
Customer Services
3/1 Granite House
31 Stockwell Street
Glasgow
G1 4RZ
Website

0843 178 5433

If you are a high street shopper or a fan of fast fashion, you have probably browsed at House of Fraser. If you have bought something from there and need to contact House of Fraser, this page will show you how.

  • Business Name: House of Fraser
  • Phone Number: 0843 178 5433
  • Opening Times: 9am – 8pm
  • Head Office Address: House of Fraser, 27 Baker Street, Marylebone, London, W1U 8AH
  • Website: www.houseoffraser.co.uk

About House of Fraser

House of Fraser is a department store chain in the UK and Ireland, with around 50 stores. Originally Arthur & Fraser and then Fraser & Sons, since establishing in Glasgow in 1849 the company grew into a national chain after World War II. House of Fraser has been through a lot of acquisitions over the years. Recently, the group began to close around 30 stores to alleviate their debt problems. Mike Ashley of Sports Direct paid £90 million in August 2018 to acquire the entire House of Fraser business. The future of the brand is not completely certain at the moment, but he claims that it is going to be “the Harrods of the high street.”

House of Fraser Contact Numbers

You can contact House of Fraser by calling the phone lines below on any day.

Department
Phone Number
Opening Times
Customer Services
0843 178 5433
(Mon – Fri) 9am – 8pm
(Sat – Sun) 9am – 6pm
Online Orders
0843 208 5613
(Mon – Fri) 9am – 8pm
(Sat – Sun) 9am – 6pm
Delivery and Collection
0843 208 5613
(Mon – Fri) 9am – 8pm
(Sat – Sun) 9am – 6pm
Returns and Refunds
0843 208 5614
(Mon – Fri) 9am – 8pm
(Sat – Sun) 9am – 6pm
Gift Cards and Vouchers
0843 208 5615
(Mon – Fri) 9am – 8pm
(Sat – Sun) 9am – 6pm
Recognition Cards
0843 208 5616
(Mon – Fri) 9am – 8pm
(Sat – Sun) 9am – 6pm

Customer Services

Contact House of Fraser customer services by dialling 0843 178 5433 to speak to a customer adviser. Ask about in-store services like personal shopping to find out if your local store offers this. Get help to find the address and details of the nearest branch if you have not visited it before. Find out more about discounts and promotional offers before you shop at House of Fraser. Or call customer services to make a complaint about issues with the website, a store, or a member of staff.  You can call to enquire about what is going on with the business takeover if you have concerns. Or simply call for more information about a product.

Online Orders

If you need help with ordering online, then call 0843 208 5613. House of Fraser accepts all major credit cards and PayPal. You should only contact them about payment problems if the issue is definitely not at your end. Call this number if you want to order something online and have a question about restrictions on quantities. You can call if you notice any errors in pricing or availability online. If you have a question about stock, especially for sold-out items, contact House of Fraser. They can tell you if an item is still in stock at a store near you instead. Call if you have any problems with a confirmation e-mail or tracking information.

Delivery and Collection

House of Fraser offers standard delivery to the UK, Ireland, and the Channel Islands for £3.95, or free on orders above £50. Large items require special delivery for £3 to the UK mainland only. Store collection is currently unavailable. If your delivery has not arrived in reasonable time or the tracking shows that it was delivered when you didn’t receive it, call 0843 208 5613 to find out where your parcel is. You should call if you do not receive the correct items or if something from your order is either missing or damaged. House of Fraser will try to resolve issues like these as quickly as possible to make sure that you do get your order.

Returns and Refunds

If you made a purchase in a store, you can return it to any House of Fraser within 14 days to get a refund. Up to 28 days, you can get an exchange or gift card for the same value. When you buy online, you have 28 days to return the order in a store or by post. If they receive it within 35 days, they will refund you with an eVoucher. There are several ways to return by post, so call 0843 208 5614 to find out which is the easiest method, which depends on the goods you are returning. House of Fraser does not accept returns for some items, so call if you need advice on the returns policy for particular products such as bedding or grooming.

Gift Cards and Vouchers

Gift cards were available from House of Fraser for customers to buy as individual presents, or businesses to buy in bulk for employee or client benefits. Since the takeover of House of Fraser by Mike Ashley, their gift cards have been suspended. You can no longer redeem them in stores or online. To get a new gift card which you will be able to use, House of Fraser encourages customers to return their cards by post to: Gift Cards, 27 Baker Street, London, W1U 8AH, and they will send a replacement out to you. Call 0843 208 5615 to get more information and advice about the situation with gift cards and vouchers, or complain about it.

Recognition Cards

There are three types of Recognition Card available to regular customers at House of Fraser. The loyalty card is known as the Recognition Reward Card, allowing customers to collect 1 point for every £1 spent at House of Fraser. Rewards include a £5 voucher for every 500 points, access to exclusive events and offers, and bonus points for your birthday. The Recognition Account Card is no longer available to new members, but existing ones can keep earning 3 points for every £1 they spend at House of Fraser. Their Recognition Mastercard is the newer credit card they offer. Call 0843 208 5616 for assistance with a Recognition Card.

Other Ways to Contact House of Fraser

You can follow House of Fraser on Twitter and Facebook for updates and online interactions with fellow shoppers. If you are trying to get assistance from customer services, send a tweet to @HouseofHelpers. The team are available to help customers between 9am and 10pm every single day. If you would prefer to contact House of Fraser more privately, then send an e-mail to customerservicedirectorsoffice@hof.co.uk. As a much slower option, you could post a letter to either the customer services department to the left or the head office address at the top of the page. You can easily locate store information yourself using their online store locator. If you want to give feedback about your experiences, join The Changing Room. If you are interested in working at House of Fraser now or in the future, then keep an eye on the careers website.

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