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Hertz UK

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Hertz UK

Day Opens Closes
Monday 8.30am 5.30pm
Tuesday 8.30am 5.30pm
Wednesday 8.30am 5.30pm
Thursday 8.30am 5.30pm
Friday 8.30am 5.30pm
Saturday Closed Closed
Sunday Closed Closed
Address
Hertz UK
34 - 62 Staines Road
Hounslow
Middlesex
TW3 3LZ
Website

0843 557 3715

Contact Hertz UK on the phone by calling 0843 557 3715. You must be at least 23 years old to hire a car from Hertz UK. It is part of the Hertz Corporation, an American company which operates internationally.

Hertz UK Contact Numbers

Contact Hertz UK on the phone numbers below for assistance with car hire.

Department
Phone Number
Opening Times
Hertz UK
Customer Services
0843 557 3715
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Hertz UK Payments
0843 208 2331
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Hertz UK Reservations
0843 208 2334
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Hertz UK
Business Hire
0844 248 2265
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Hertz UK
Gold Plus Rewards
0844 248 2267
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed
Hertz UK Complaints
0843 557 3715
(Mon – Fri) 8.30am – 5.30pm
(Sat – Sun) Closed

Hertz UK Customer Services

Contact Hertz UK customer services by calling 0843 557 3715. They are there to assist you with making new bookings or amending upcoming ones if possible. Call to check rental requirements before you book. Find out how insurance, fuelling, and payment works, and which optional extras are available. They could tell you which vehicles are available and which special offers are currently running. If you need to pick up a vehicle out-of-hours at your chosen location, you must call to arrange this, since it is not an option online.

Hertz UK Payments

Hertz UK offers several payment options for your convenience. They accept most major credit and debit cards, but the person paying must be the same person renting the vehicle. The cheapest rates are advance pre-paid bookings when you pay in full upfront. Alternatively, you could pay for everything at the location when you pick up the vehicle. Or you can pay a deposit at the pick-up then pay off the outstanding balance invoice later. Call 0843 208 2331 if you have a problem with a payment, including any unexpected charge.

Hertz UK Reservations

Once you confirm your reservation, you can call 0843 208 2334 at any point for assistance with it. Hertz UK can advise you on what you need to bring to collect your vehicle. You can arrange for the staff to give you a walk-through of the features when you pick it up. Call if you have any concerns about the pre-rental damage inspection agreement. You can also call for guidance if you want to extend your rental or you get into any difficulty with your hire vehicle. They can also advise you on returns and potential extra charges.

Hertz UK Business Hire

Businesses can utilize small or large car or van hire from Hertz UK. Whether the business itself is small or large, Hertz UK can offer flexibility and value rates. You could hire a vehicle for a few hours, a day, a week, a month, or even a year. Hertz 28 Days+ is a great way to hire with monthly payments but no contract, and a free monthly valet. To create a free Business First Account or to discuss an existing one, call Hertz UK on 0844 248 2265. Business users can also earn and redeem points with the Gold Plus Rewards programme.

Hertz UK Gold Plus Rewards

There is a loyalty programme at Hertz UK which is free to join. Gold Plus Rewards allows customers to earn points for every rental. When your balance is large enough, you can redeem your points to pay for base rentals. This means you might still have to pay additional costs like insurance and location charges. Call 0844 248 2267 if you have a problem with Gold Plus Rewards. You can claim points for qualifying rentals up to six months in the past. However, they may not be able to switch non-Gold Plus bookings.

Hertz UK Complaints

After you complete a car rental, Hertz UK will send you a Customer Satisfaction Survey. You can fill this out with your feedback, whether good or bad. If you had an extremely negative experience, you can call 0843 557 3715 to make a complaint. They will aim to resolve problems as quickly as possible or amend their products and services going forward. You can complain about damage claims, extra charges, or just poor service in general. If they can’t resolve your complaint, take it to the ECRCS or the BVRLA for conciliation.

Hertz UK Contact Email Address

There are other ways to contact Hertz UK besides calling them. For assistance with general queries, reach out to Hertz UK on social media. They check Facebook and Twitter during weekday business hours.  If you need to contact a specific branch, use their online location search tool. You can also check in before pick-ups online, or pay an invoice online. Otherwise, you can submit an online contact form or send an e-mail to Hertz UK at customer-relations-uk@hertz.com. You could post a letter to the Hertz UK head office address.

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