Friends Provident was a life insurance firm based in England. It became a publicly listed building in 2001 and is no longer linked to its roots in the Religious Society of Friends, who originally founded the firm. The name was changed from Friends Provident to Friends Life in 2011, yet despite this is still listed as Friends Provident legally. In 2009, the company was listed on the London Stock Exchange.
Friends Provident was owned by the UK’s largest insurance company, Aviva, until being sold for £340 million to International Financial Group earlier this year. All numbers on this page will redirect through to Aviva, who still manage Friends Provident services for previous customers.
|Customer Services||0844 248 3319||9am-7pm|
|Head Office||0844 248 3321||9am-7pm|
|Lifetime Care||0844 248 3324||9am-7pm|
|Retirement||0844 248 3325||9am-7pm|
|Managing your Account||0844 248 3326||9am-7pm|
|Complaints||0844 248 3327||9am-7pm|
By calling the above numbers, we can connect you to those Friends Provident departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.
Calling 0844 248 3319 will connect you to a member of the Friends Provident Customer Services team. If you would like to know more about Friends Provident services or would like some help accessing your account then this is the number to call. Someone from the team will be able to assist you with anything you need help on.
If you would like to make a complaint to the Friends Provident head office team, then you can call either the head office contact number or the complaints helpline, which can be found in the table above. If you would like to know more about the complaints helpline for Friends Provident, you can take a look below and find the section dedicated to the complaints helpline.
If you would like to know more about your account, would like to report fraud or anything else, you can use this number to be directly connected to a member of head office staff with Friends Provident.
Friends Provident offers two types of Lifetime Care cover. Both are paid for via a lump sum, which is given back to you as a monthly benefit to those who need specialist help due to mental or physical impairment.
The Immediate Lifetime Care from Friends Provident takes effect immediately and provides the cost of care for a lifetime. In return for a lump sum, care providers are paid directly through Friends Provident and can be taxable in the future.
The Secured Lifetime Care is for those would like to limit their monthly benefit or defer it for a number of months or years. Before the period of time when the cover kicks in, the plan holder is held responsible for any care needed. In order to purchase a care package from Friends Provident, you will need to hire a financial adviser. These will be able to help you further with a payment plan as well, which will be needed for any package you buy from Friends Provident.
As well as these care packages, Friends Provident can provide help for choosing the right provider, offer emotional support and a care support service. If you would like to know more about this service call the number above.
Friends Provident is now part of the Aviva Group. This means that retirement customers with Friends Provident are now part of the UK’s largest retirement provider of insurance. If you are already a customer with Friends Provident, then you will receive a letter informing you of the change. All accounts with Friends Provident will be transferred to Aviva before or during the month of October in 2017. If you see references on your bank statements or anything such as this, then do not be alarmed. You can ring the number above in order to be assisted regarding your pension payments and account information.
If you would like to log into your Friends Provident account, you can do so on the Aviva website from now on.
Long term care can be high in price and you need to be aware of the expense before entering an agreement with Friends Provident. Policies such as the ones offered by Friends Provident are done so in order to save you from lengthy calls about bills. Bills are paid directly by them at your request. With long term care, you will be unsure of when you will need to pay for care, which is why firms such as Friends Provident are set up to help.
If you meet the criteria, you may qualify for state sponsored care from the government. You can see if you are eligible for this on the government website. In addition, you can still apply for care from Friends Provident. If you’re looking to fund your own care, you will need to be prepared to save for the unexpected. This is so any medical bills are covered alongside bills for care whilst you were ill. Long term illnesses can last a long time, which is why it’s a good idea to save from a young age.
If you are unsure about how to pay for your care, we suggest you talk to a financial advisor who can help you further in choosing your process and care plan from Friends Provident.
If you need to make a complaint about Friends Provident then this is the number to call. Someone from the complaints team will be able to help you further and assist you with any issues you may be having with your account or care package. Alternatively, you can call the head office contact number for Friends Provident, which will connect you to a member of the head office team. You can also write a letter of complaint to the Friends Provident head office team at the address found at the top of this page. If you have not heard back from Friends Provident within 3 months of sending your letter, we suggest you call this number in order to be assisted further with your complaint.
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