Flight Centre is a travel agency that started as a small shop in Sydney, Australia in 1982, they are now one of the worlds largest independent agencies with more than 2,200 businesses within the flight centre travel group and more than 1,300 shops worldwide in locations such as the UK, New Zealand, USA and more. Each Flight Centre shop has a team of travel experts to help you pick the perfect location and flights for your holiday. Flight Centre also runs a travel blog to help inspire your next holiday with ideas of places to visit and attractions to see. Flight Centre also have social media accounts with a large following where they post photos, videos and tips all about travel (Instagram 2.2k followers, Twitter 12k followers, Facebook 100k likes).
|Department||Contact Number||Opening Hours|
|Customer Services||0844 248 3606||9am-7pm|
|Head Office||0844 248 3607||9am-7pm|
|Recruitment||0844 248 3608||9am-7pm|
|Business Travel||0844 248 3609||9am-7pm|
|Out of hours service||0844 248 3612||24hrs, 7 days|
Flight Centre’s customer services are open 9 am to 7 pm on weekdays and 9 am to 6 pm on weekends. If you are having trouble booking or would prefer to book over the phone contact the number above or use the live chat option located at the bottom right of their website page. If you have experienced trouble whilst on holiday and are now back in the UK also contact the number above or fill out the feedback form on their website, or alternatively, email them at firstname.lastname@example.org with details of your complaint, please wait up to 48 hours for a reply. If you have had trouble with the airline company or hotel and have not been able to find the contact information for them call the number above or email Flight Centre and they will find the contact information for you or raise the issue with the company themselves to make sure the complaint is heard.
If you are on holiday and have run into a problem ring the out of hours assistance team in operation 24hours a day 7 days a week for immediate help. Contact that number if you have a problem with the hotel, the hotel staff or your flights etc. you can also call the out of hours assistance team if you have any general questions when abroad or at home about your holiday.
Flight Centre own over 1,300 stores worldwide and over 80 stores in the UK alone. Flight centre has multiple head offices, including the main head office in Brisbane Australia. The UK head office is in New Malden which is a suburb in south west London, in an office tower block situated on the high street of New Malden town. If you have any questions about Flight Centre as a corporation or any business enquiries contact the number above and they will be able to answer any of your questions. Customer Services will unlikely be able to help you with questions about the company itself as they usually do not have access to this level of information. If you choose to email or use the enquiry form on the website you may wait up to 48 hours for a response and they may not be allowed to release that information through email etc.
Flight Centre is an expanding company and new stores are opening frequently which means Flight Centre is always recruiting new members of their team. On their website, they have a ‘careers’ section which will redirect you to the Flight Centre Travel Group website with a list of their job availabilities, you can select your location, whether you’re looking for a part time, full time or fixed term contract, you can also select what ‘brand’ you would like to work for and whether you want to work in retail, business support, corporate or wholesale. To apply for one of the jobs they are advertising, click on the title of the job and it will show more information about the job such as pay, the job role, what they are looking for and the benefits of working with the Flight Centre Travel Group, click the apply now button and follow the instructions on the pop up screen to complete the application.
The Business Travel team have a 24-hour emergency assistance number for any urgent problems you may face whilst travelling. When travelling with Flight Centre’s business travel you will receive a dedicated account manager and you may also have a client relationship manager who will provide you with a monthly report, help deliver travel savings and efficiencies and negotiate the corporate rates for land and air. Flight Centre can hold flight seats, book flexible fares and select the best seats for you with their Airline partners as well as ensuring any relevant hotel or airline memberships and loyalty schemes are in place to give you all the benefits possible. Flight Centre will also be able to source meeting venues, discounted fares, domestic conventions and meeting management to give you peace of mind when travelling for your business. With Flight Centre, you will also be able to travel for leisure allowing you and your company’s employees to access a range of holiday packages with discounts and bonuses.
Flight centre collect your details, when you input your information or allow them to collect your information you are consenting to Flight Centre using your details for the identification of fraud, developing and improving their product and service marketing, providing you updates and promotion emails, involving you in market research, for your participation in loyalty programs, for the analysis of trends in sales and destinations, marketing activities such as emails, newsletters, texts and phone calls etc., accounting and administration, if required by law to do so. Be aware that the information you provide Flight Centre will be shared with third parties in these circumstances, if required by law to do so, to law enforcement officials, to protect against fraud, to assist third party suppliers help provide services to you, to related brands, to travel service providers, for immigration/customs requirements for your travel, to the government if they request to see it, the report of an unlawful act, for the analysis of trends and holiday destinations. The third parties who First Centre share your information with may also have to collect your personal information for their own use. Flight Centre will not share your information without your permission unless they believe it is necessary to prevent health and safety risks, a threat to lives or if asked to disclose information by law enforcement.
Out of 11528 reviews, 8642 people considered Flight centre’s services excellent explaining how the booking process is easy, the customer service is helpful and attentive. However 455 out of the 11528 rated the service as bad, commenting on bad customer service from in-store staff, prices being higher for flights being more expensive on flight centre than on the actual airline website and inexperienced staff not informing customers of the necessary visas.
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