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First Utility

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for First Utility

Day Opens Closes
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 9am 4pm
Sunday Closed Closed
Address
First Utility
Columbus House
Westwood Way
Westwood Business Park
Coventry
CV4 8HS
Website

0843 557 5194

Contact First Utility on 0843 557 5194 if you are a new or existing customer on an energy or broadband tariff. First Utility is the next-largest UK energy provider behind the Big Six, with over a million customers.

First Utility Contact Numbers

Contact First Utility by phoning the helplines here, which close on Sundays.

Department
Phone Number
Opening Times
First Utility Customer Services
0843 557 5194
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Energy Bills & Payments
0843 557 3813
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Energy Meters & Readings
0843 658 0675
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
First Utility Broadband
0844 826 8069
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Joining & Leaving First Utility
0844 453 0203
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
First Utility Complaints
0843 290 7096
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm

First Utility Customer Services

Contact First Utility on 0843 557 5194 to speak to their customer services team. Learn about the tariffs available and find out which is best for you. Some offer more flexibility, savings, or additional rewards. If you are already a customer, you can call for advice on saving energy and enquire about discounts. Ask for advice on what to do in an emergency, or sign up to the Priority Services Register if you are a vulnerable customer in need of extra help. Contact First Utility for help with using your online account or the mobile app. Report any technical problems you might experience. You can also ask about Bizzby Home Services.

Energy Bills & Payments

Keeping in control of your energy usage and spending is important. Call 0843 557 3813 if you need help to understand your energy bills. There is a wide range of payment methods available for First Utility bills. You can make manual card payments online, but you will lose the Direct Debit discount. You can pay by cheque or at the bank or use a BACS transfer. They offer a fixed or variable Direct Debit option, and you can call to swap or to change your monthly payment date. Call if your bill is wrong or a payment hasn’t gone through, or if you are expecting a refund of credit. You should call for help if you are struggling to pay off your bills.

Energy Meters & Readings

Your bills will depend on readings from your meter. It is important to make sure they are accurate so that you don’t pay too much or too little. The way to take a reading depends on the type of meter, so call 0843 658 0675 for guidance. Call for help with submitting regular readings. If you submit an incorrect reading you should call to ask First Utility to delete it. Call if you want to exchange your meter between standard and prepayment. Find out if you can upgrade to a Smart Meter which will submit readings for you. Your bills and your tariff will change after Smart Meter installation, so call if you have any queries about this.

First Utility Broadband

As well as gas and electricity or dual fuel tariffs, First Utility also supplies broadband services. When you switch from another broadband provider, First Utility will set things up within 14 days. They will provide a wireless router as part of your broadband package, and line rental is included. Call 0844 826 8069 to get help with your broadband. The minimum contract period is 18 months, and prices depend on download speed. Call if you want to add a call package or upgrade to fibre for faster broadband. You can do this at any time without extra fees, though you will begin a new contract. Energy customers can get a discount.

Joining & Leaving First Utility

Call 0844 453 0203 if you are hoping to switch to First Utility, or you want to leave for another provider. Their Energy Switch Guarantee means that when you join, they will take care of everything for you and complete your switch within 21 days. You can change your mind again and cancel within 14 days. If you are currently on a fixed tariff, you can only cancel when the contract expires. Request cancellation if you don’t want to wait for renewal, but this could result in added termination fees. You will also have to pay off any outstanding bills before you can leave. Phone if you are moving home and want to transfer your tariff.

First Utility Complaints

Voice any concerns you have about First Utility by calling 0843 290 7096. You can make a complaint if you are seriously unhappy with the services or treatment you have received. Please note that First Utility is not responsible for losses of supply. You must contact your distribution company in such cases. You can call to complain about electricity and gas bills, installing meters, and marketing. When you call, the member of staff will try to resolve your issue on the first contact. If this isn’t possible, they will investigate it as quickly as possible. They should keep in touch with you to discuss their progress until they arrive at a resolution.

Other Ways to Contact First Utility

First Utility has online teams ready to help from 8am to 6pm on weekdays. You can contact them through Facebook and also Twitter. Someone from the digital services team will reply to messages as soon as they can. You can send e-mails to the customer services team at customer.service@first-utility.com. Responses to e-mails might take longer. You can also e-mail bereavement@first-utility.com if you need to notify them about the death of an account-holder. If you don’t mind waiting even longer for a response, you could send a letter. Post it to customer services at First Utility Ltd, PO Box 6363, Coventry, CV3 9LR. Or escalate issues by writing directly to First Utility’s head office, which is also in Coventry. Their address is in the left sidebar.

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