First Direct is an online-and-telephone only bank in the UK and is a division of HSBC. It has over 1 million customers and a reputation for excellent customer service. This is a good thing if you are a customer who has lost their First Direct card, because they should be able to resolve this problem efficiently. First Direct operates from a head office in Leeds and has 24/7 helpline as well as online messaging support. They do not have any physical bank branches around the country. The First Direct Arena venue in Leeds takes its name from the brand, which is the sponsor. If you need to speak to someone about losing your First Direct bank card, then here is what you can do to sort it out.
First Direct Lost Bank Card
When you lose your bank card and you can’t go down to your closest branch to get help, it might be more stressful than it should be. However, the upside of First Direct being for online and telephone banking is that there is support available around the clock whenever you need it. You can contact First Direct at any time for assistance with a lost or stolen First Direct card. They will immediately cancel the missing card and send a replacement card in the post. This should arrive within 3 to 5 working days, ready for you to use. In the meantime, you can still access telephone and online banking to manage payments and check your statements. You should monitor them for unusual activity.
First Direct Report Lost Card
Although it has fast and courteous customer service, First Direct is lacking in the smartphone department. Users of the app find it frustrating that they are not able to report a lost or stolen card and order a new one through it, which many other banking apps can do. Instead, you can log in to First Direct online banking and securely message them through your account. A First Direct agent can advise you on what to do through the live chat, or you can speak to someone on the phone using the number below. You must report it directly to First Direct so that they can cancel it. After this, you can visit a HSBC branch to withdraw cash over the counter or make payments if you need to. This is the same as the procedure if you try to do this when you do have your First Direct card with you. It will require you to provide proof of your identity and First Direct account. You can access your cash once you pass security checks.
First Direct Lost Card Number
The number to call if you need to report a lost or stolen First Direct card is 0843 557 4809. There will be some brief pre-recorded messages to listen through, but then it will connect you directly to a helpful adviser at First Direct. If the phone lines are busy, you might have to wait on hold for a little while before you can get assistance. This is still the best way to get help with a stolen card, as by comparison, it can take up to 48 hours for them to respond to an online message. Therefore, all urgent enquiries about a First Direct card should be made over the phone instead.