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First Direct Arena Customer Services: 0844 248 1585

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for First Direct Arena

Day Opens Closes
Monday 9am 8pm
Tuesday 9am 8pm
Wednesday 9am 8pm
Thursday 9am 8pm
Friday 9am 8pm
Saturday 9am 8pm
Sunday 9am 8pm
First Direct Arena
Arena Way

The First Direct Arena is a giant venue in Leeds which is host to events, gigs and concerts all year round. You can also catch comedy shows and sporting events at this venue. In 2014, the venue was awarded an award for the Best New Venue in the World at the Stadium Business Awards. In the years since its opening in 2013, the arena has been host to a number of famous singers and bands, including Bruce Springsteen, Prince, Miley Cyrus, John Legend, The Eagles and Drake.

The design of the arena encompasses user experiences and enhances it, no matter where you stand in the 13 000 max auditorium.

Other First Direct Arena Connection Numbers

Department Number Opening Hours
Customer Services  0844 248 1585 9am-8pm
Head Office  0844 248 2348 9am-8pm
Hospitality  0844 248 2349 9am-8pm
Tickets Helpline  0844 248 2351 9am-8pm
Conferences & Events  0844 248 2352 9am-8pm
Pre-show Experience Helpline  0844 248 2353 9am-8pm
Complaints Number  0844 248 2351 9am-8pm

Customer Services 0844 248 1585

For the box office at the First Direct Arena, call -. Doing so will put you through to someone from the box office team at the First Direct Arena. If you would like to book tickets, or you would like to make an enquiry about your booking, we suggest you call the Tickets Helpline, found in the table above, before calling the customer services for the First Direct Arena.

This number can also be used to find your seat within the arena.

If you would like to make a complaint regarding the First Direct Arena, the complaints team can help you further, the number of whom can be found in the table above.

Head Office 0844 248 2348

Calling this number will put you in contact with someone from the head office team. This is usually the number to call if you feel as though your complaint has not been heard by a member of staff from the complaints department. Usually, someone from the head office team at the First Direct Arena will be able to further your complaint if they believe that it should be.

If you are a company who would like to host an event at the First Direct Arena, then this is the number to call. If you would like to book a room within the First Direct Arena, then we suggest you call the Hospitality line, which can be found directly below.

Hospitality 0844 248 2349

If you’re looking for a suite to house your company, or group of friends, the hospitality suites at the First Direct Arena have been in operation since 2003, and offer prime seating for all shows – all year round (if you buy an annual pass with the arena). To learn more about the packages available to you, call this number and we will connect you to a member of the hospitality team.

You can also use this number to find out the information on the food services available at the arena and to ask about catering to food allergies on corporate boxes and in other parts of the arena, depending on your allergies.

Tickets Helpline 0844 248 2351

In order to book tickets over the phone, you can use this number to put in contact with a member of the box office team, who can book your tickets for you using their telephone systems.

If you would simply like to know about the prices of tickets that have yet to go on sale, then you can also call the box office for information on this, as well as information on VIP packages for your favourite artists at the First Direct Arena.

Conferences & Events 0844 248 2352

If you would like to book a conference room at the First Direct Arena, you can do so by calling this number. Calling – will connect you to a member of the Conferences & Events team who can assist you further with booking a conference room.

If you would like to book a large scale event at the First Direct Arena, you can also use this number to inquire about available dates and prices for hiring the arena for your events. Hundreds of events are held here every year, such as wedding festivals and trade shows for a number of different companies around the UK.

The Black & White Lounge with the First Direct Arena is great for holding conferences, delegate presentations, drinks and even breakfast events. With its own reception area, you can have one person delegates into the lounge and the bar area, which can comfortably fit up to 300 people.

If you would like the lounge to be split into areas, screens can be put up in order to comfortably change the layout of the room.

Preshow Experience Helpline 0844 248 2353

Whether you’re at the First Direct Arena for a concert or an event, you can find a range of bars and catering teams to suit your dietary and hunger needs. During a huge concert, the arena can feed up to 13 000 customers, with menus ranging from light snacks to amazing three-course dinners.

The fd Bar is an amazing place for meetings, launches, private pre-show parties and even wedding receptions. With an amazing style and cocktails menu, the fd bar has an external terrace which can be used by anyone who hires out the bar for free. Ideal for up to 200 people, the bar is also open during concerts and events for you to try out!

Complaints Number 0844 248 2351

If you would like to make a complaint about your experience at the First Direct Arena, then this is the number to call. You can complain about a number of issues you have encountered at the arena, including issues with staff and the sound system at your recent concert.

If you feel as though the complaints department haven’t helped with your complaint well enough, you can use the head office contact number for the First Direct Arena to discuss your complaint further.

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