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Eurostar

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Eurostar

Day Opens Closes
Monday 8am 8pm
Tuesday 8am 8pm
Wednesday 8am 8pm
Thursday 8am 8pm
Friday 8am 8pm
Saturday 9am 6pm
Sunday 9am 6pm
Address
Eurostar
Eurostar Traveller Care team
Kent House
81 Station Road
Ashford
Kent
TN23 1AP
Website

0843 557 3828

You can contact Eurostar customer services team by calling 0843 557 3828. Eurostar is a train company that operates from the UK to Europe and also offers hotel and city breaks to its customers.

Eurostar Contact Numbers

Get in touch with Eurostar by calling the numbers below.

Department
Phone Number
Opening Times
Customer Services
0843 557 3828
Mon – Fri 8am – 8pm
Sat – Sun 9am – 6pm
Train Booking
0843 557 5266
Mon – Fri 8am – 8pm
Sat – Sun 9am – 6pm
Hotel Booking
0843 557 5266
Mon – Fri 8am – 8pm
Sat – Sun 9am – 6pm
Club Eurostar
0843 658 6898
Mon – Fri 8am – 8pm
Sat – Sun 9am – 6pm
Travel Information
0843 557 3828
Mon – Fri 8am – 8pm
Sat – Sun 9am – 6pm
Complaints
0843 557 3828
Mon – Fri 8am – 8pm
Sat – Sun 9am – 6pm

Eurostar Customer Services

To contact the Eurostar customer services team just dial 0843 557 3828. The customer services team can be contacted regarding inquiries you have about the services they offer as well as if you would like some help with your booking whether you need to change it or cancel it, you want to know more about the stations available, you need information about your luggage or you have some other enquiries or you are experiencing a problem and would like some assistance with it.

Eurostar Train Booking

If you need some help booking a train journey with Eurostar you can call 0843 557 5266. A member of the team will be able to help you choose the correct train station as well as recommend seats and a time for your journey preferences. The team member will ask for all relevant information about your journey and then book you the most suitable tickets available for you, if you need an accessibility seat please make the team member aware of this.

Eurostar Hotel Booking

If you would like to book your hotel along with your train tickets you can do so by calling 0843 557 5266. Inform the member of the team on the train journey you would like to take as well as the dates you would like to stay, they will give you the hotel options for your train journey and they will be able to book your train journey (as well as return tickets if needed) and your hotel room for you.

Club Eurostar

Club Eurostar is the Eurostar rewards scheme, you can contact the Club Eurostar team by calling 0843 658 6898. You can get in touch with the team if you would like to know more about the scheme, you would like to know what rewards are available on the scheme, you would like some help joining the rewards scheme or you are having some problems with your Club Eurostar account.

Travel Information

You can call 0843 557 3828 to find out more about where you’re travelling to with Eurostar. You can call the team to find out about the area or country you’re travelling to, they will be able to tell you of nearby hotels, restaurants or give you directions from the station to wherever you need to be.  You can also call this number to find out about luggage as well as whether you need to bring your passport or visa and whether you should arrive early for your journey.

Eurostar Complaints

You can call the Eurostar complaints team by calling 0843 557 3828. You can file a complaint about any part of your journey or experience with Eurostar, whether that be on a train or at a hotel. You can complain about a member of staff or the condition of your hotel room or the train. You may need to provide some personal details to allow Eurostar to contact you again with updates regarding your complaint.

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