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ESA

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday Closed
Sunday Closed
Address
Website

0843 178 4216

Looking to speak to the advisors at the Employment and Support Allowance, then use the ESA Contact Number 0843 178 4216 where they can help you claim your benefits, challenge a decision and more.

ESA Customer Service Contact Numbers

Department
Phone Number
Opening Times
Customer Services
0843 178 4216
(Mon – Fri) 8am – 6pm
Claim ESA benefits
0843 178 4217
(Mon – Fri) 8am – 6pm
Report a change in circumstances
0843 178 4218
(Mon – Fri) 8am – 6pm
Contributory and income-related ESA 0843 178 4219
(Mon – Fri) 8am – 6pm
Challenge a decision by ESA 0843 178 4220
(Mon – Fri) 8am – 6pm
Re-apply for ESA 0843 178 4221
(Mon – Fri) 8am – 6pm

Customer services

Speak to the customer service team for ESA when you ring the number 0843 178 4216, where they can answer any queries you have regarding your allowance or information you’d like to find out about it.

You can phone the number above to find out when your next payment date is for the Employment and Support Allowance is.

If you need to make a change to the way your ESA is paid to you, you can phone the number above to request a change and see if it’s possible.

Claim ESA Benefits

The quickest and easiest way to claim your ESA Benefits is by phoning this number 0843 178 4217. When you phone you will need to explain the type of ESA that you’re eligible for and give some personal details to help process this. Once you’ve spoken to the dedicated advisor on the phone, you’ll be then asked to send your sick note to an address they’ll give you. This is your proof that you’re eligible for ESA.

Report a change in circumstances

It’s imperative that you report any changes in your circumstances with ESA on the number 0843 178 4218. It’s vital you do this because it might affect how much ESA you’re entitled to, which could lead to repayments in the future. As soon as there is a change to your circumstances you must phone the number above immediately to let them know, they can then assess whether there will need to be any changes made to your ESA amount.

Contributory and income-related ESA

To find out if you are eligible for either contributory or income-related ESA you can phone the number 0843 178 4219. These could be potential options for you if you’re not entitled to the new type ESA. When you phone the number above, explain you circumstances and they will let you know if you’re entitled to it, and how much you’re likely to get.

You can also use this number if you have previously found out that you’re entitled for this type of ESA and would like to know when your first payment date will be for the allowance.

Challenge a decision by ESA

If you have previously applied for ESA but it was denied you can challenge the decision by phoning the number 0843 178 4220. When you phone this number you can ask for a mandatory reconsideration if you disagree with the decision that was given. If you had a decision made against your application you have one month from that date to challenge it.

You can ask for the decision to be looked at again if you disagree with the reason given or if you believe that those dealing with the claim has made an error or missed some of the evidence that you have provided.

Reapplying for ESA

If you need to reapply for ESA you can phone the number 0843 178 4221. In some cases, such as when your new style or contributory ESA ends, you might be able to re-apply 12 weeks after your previous ESA ends. There are certain qualifications that will need to be met for this, but you can find out whether you’re eligible for this when you phone the number above.

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