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EE

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for EE

Day Opens Closes
Monday 8am 9pm
Tuesday 8am 9pm
Wednesday 8am 9pm
Thursday 8am 9pm
Friday 8am 9pm
Saturday 8am 8pm
Sunday 8am 8pm
Address
EE
Customer Services
6 Camberwell Way
Sunderland
Tyne & Wear
SR3 3XN
Website

0843 557 3560

Phone the EE customer service number on 0843 557 3560 where they can help with a number of queries you might have regarding their phone plans, your accounts, broadband or EE TV. Find the relevant department you might need below.

Department Contact Number Opening Hours
Accounts 0843 557 3560 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Billing 0843 557 5014 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Phones and devices 0844 248 2565 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Broadband and EE TV 0844 826 8077 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Roaming and International 0844 248 2565 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Complaints 0843 218 9632 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm

Accounts

Phone the number 0843 557 3560 to help manage your EE accounts, you can phone this number if you are struggling to log into My EE, as well as if you need help registering for it too.

If you are moving home you can also use the number above to let EE know and get the address on your account changed, this will ensure that you don’t miss any letters from EE. You can use this number to ensure that your new home is set up with EE broadband and landline too, booking in dates and times that are suitable for you.

If you have EE insurance or a warranty still in place you can also use this number to make a claim or pay to get insurance in place for your devices.

Billing

Contact the billing department for EE on the number 0843 557 5014 where they can assist you with any queries you have regarding bills, payments and top-ups with EE.

When you phone this number and provide them with your account details they can access your bills and help you understand them better, you can also use this number to query a particularly high phone bill and get an explanation as to the charges that have incurred.

You might also need to phone this number to change the date of your direct debit or cancel it altogether if you’d prefer.

If you are an EE Pay as you Go customer, you can also use this number above for helping telling up your phone, as well as finding out about the Free Boosts you’re entitled too.

Use this number to help track the usage of your phone and ensure that you don’t go over, or put in place add-ons to ensure you cap the amount you go over your allowance.

Phones and devices

Contact the Phones and devices department for EE on the number 0844 248 2565, where they can assist you with specific questions or technical issues that you are having with your device, and they’ll tadalafiltablets.net work to get it sorted and help you whilst you’re on the line.

If they can’t help you fix your device, they will be able to book a repair for you so you can get it sorted as soon as possible.

If you are having trouble setting up your phone you can phone this number where they will run through step by step about the things you need to do.

If you have lost or had your device stolen you can phone this number to report and make a claim on your insurance if you need be.

Broadband and EE TV

Speak to EE regarding their Broadband and TV on the number 0844 826 8077, where they can assist you with tracking your order, help with set up and testing your broadband speed.

If you are having trouble connecting to the internet, or your broadband isn’t working you can phone this number to find out what the issue is and the person on the line will aim to help get it fixed for you.

If there are connection issues with EE TV you can phone the number above to help get them fixed, you can also use this number to book in repairs and discuss returns, as well as cancelling your EE TV service.

Roaming and International

To find out the costs associated with using your phone abroad you can phone the number 0844 248 2565. Here they will explain what the costs are when using data, sending texts or making calls. You can also phone this number to find about roaming data add-ons, how much they cost and how they work.

If you would like assistance with advice on using your device abroad you can phone the number above to find out the steps you need to take.

Complaints

EE is committed to providing you with the best possible service, however, if you’d like to make a complaint you can phone the number 0843 218 9632. They will aim to respond instantly to your complaint, and if you are not happy with the outcome you can ask them to reconsider and talk to a Team Leader. If you’re still not happy you can then speak to an Operations Manager to hopefully get it sorted. The next stage would be to take it to the Ombudsman Services.

Other Ways to Contact EE

If your query or complaint does not require an immediate response, you can submit an email web form. Or you can write a letter to EE at the following address:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne & Wear
SR3 3XN

Remember to include your name, address, EE account number and phone number so that EE can contact you regarding your issue. Once your letter has been received, EE sends a text message to your EE mobile phone number to let you know.

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