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EE Customer Service Contact Number – 0843 557 3560

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for EE

Day Opens Closes
Monday 8am 9pm
Tuesday 8am 9pm
Wednesday 8am 9pm
Thursday 8am 9pm
Friday 8am 9pm
Saturday 8am 8pm
Sunday 8am 8pm
Address
EE
Customer Services
6 Camberwell Way
Sunderland
Tyne & Wear
SR3 3XN
Website

Get in touch with EE’s customer service team on the EE contact number 0843 557 3560 to resolve any general queries or complaints you may have. You can also find other EE customer service department contact numbers for more specific issues on this page.

  • Business Name: EE
  • Phone Number: 0843 557 3560
  • Opening Times: 8am – 8pm
  • Head Office Address: 6 Camberwell Way
    Sunderland
    Tyne & Wear
    SR3 3XN
    United Kingdom
  • Website: http://ee.co.uk/

EE is a mobile network operator and Internet service provider. The company was formerly known as Everything Everywhere, as they intend to provide multiple services across as broad a region as possible. EE was established in the UK in 2010 as a merger between the well-known T-Mobile and Orange brands.

In January 2016, the BT Group acquired EE for £12.5 billion. With EE’s network coverage reaching 99% of the UK’s population and around 27 million customers, EE is currently the largest mobile network provider in the UK and also Europe’s largest 4G service operator. Additionally, EE aims to deliver 4G service to 95% of the entire UK landmass by 2020.

As the winner of What Mobile’s award for Best Customer Service Support for the last 3 years in a row, EE resolves 90% of customer complaints within 48 hours.

EE has 6 call centres across the UK (in Durham, Sunderland, Glasgow, Merthyr Tydfil, North Tyneside and Plymouth). The trained contact centre staff are available to take your calls 365 days a year.

EE Contact Numbers

There are many reasons you might need to contact EE, whether you have a simple question or want to escalate a complaint. You might be looking to join EE, to manage an existing EE account, or to look into upgrading. Maybe you need some assistance with setting up a new device or getting your 4GEE Wifi up and running properly. You could be a business using EE services for your staff. If you are an Orange or T-Mobile customer you will also need to contact EE because they provide the 4G services. However you use EE, you can contact one of the numbers listed below to resolve your issue.

Department Contact Number Opening Hours
Customer Services 0843 557 3560 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Head Office 0844 248 2565 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Mobile / Broadband 0843 557 5014 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Accounts Management 0844 826 8077 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm
Small & Large Businesses 0843 218 9632 (Mon – Fri) 8am – 9pm
(Sat – Sun) 8am – 8pm

Customer Services – 0843 557 3560

For any general enquiries or complaints, contact EE customer services on 0843 557 3560. They will be able to provide further information and advise you on all aspects of EE services, from joining the EE network to finding the best package for you. For more specific issues, customer services will be able to direct you to the right department to resolve them as quickly as possible.

Head Office – 0844 248 2565

Have you previously made a complaint that you feel was not responded to appropriately? Contact EE’s Head Office directly on 0844 248 2565. The Head Office is located in Hatfield Business Park, though EE has several offices across the UK. Mostly you should use this number when your situation has not been resolved satisfactorily by customer services.

Mobile / Broadband – 0843 557 5014

Got a specific concern with EE’s services for your mobile phone or broadband internet connection? Then call EE on 0843 557 5014.  Find out if you are eligible for an upgrade, or let EE troubleshoot the problems you may be experiencing to find a solution and get your service fixed.

Accounts Management – 0844 826 8077

Need to update your EE account details or change your current payment plan? Make sure you have your account details to hand as you may be asked to provide them for security purposes, then call EE on 0844 826 8077 to get those changes made.

If you just want to cancel your EE contract without being offered upgrades and deals you aren’t interested in anymore, use our handy guide to find out how.

Small & Large Businesses – 0843 218 9632

EE provides services for businesses, not just individuals. For up to 50 employees and also for more than 50 employees, EE offers deals for both small and larger companies. To find out more, or if your business already uses EE and you have an issue with the service, call EE on 0843 218 9632.

Other Contact Methods

Sometimes calling a customer service contact number is the most direct manner of problem resolution. However, if you prefer to hear from other EE customers like yourself, you can ask questions and find answers in the online EE community.

EE’s customer service team can also be contacted online via social media. So give reaching EE on Twitter or Facebook a try between 7 am – 9 pm (8 am – 8 pm weekends).

Get help in person by visiting one of EE’s 500+ stores if you are able to go. Use EE’s online store-finder to locate your nearest branch. Enter your postcode then select your nearest EE store, and find out the opening hours and directions.

If your query or complaint does not require an immediate response, you can submit an email web form. Or you can write a letter to EE at the following address:

EE Customer Services
6 Camberwell Way
Sunderland
Tyne & Wear
SR3 3XN

 

Remember to include your name, address, EE account number and phone number so that EE can contact you regarding your issue. Once your letter has been received, EE sends a text message to your EE mobile phone number to let you know.

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