EE Customer Services Phone Number

0843 596 3075

Why Call the EE Customer Service Contact Number?EE Customer Service

  • Upgrading to EE or troubleshooting your phone
  • Reporting your phone lost or stolen
  • Request a PAC code to keep your mobile number when changing network

What Can EE Customer Service Do For Me?

If you’re looking to make the change to EE their customer service team can make the process simple, quick and painless. They will talk you through their plans, help you cancel your current contract or direct you to your nearest EE store if you’d rather do it face to face. If you wish to keep your current number the EE customer services team can also request a Porting Authorisation Code for you to make this possible.

The EE customer service team can assist existing customers who are having trouble with their network and help in the unfortunate event that a device has been lost or stolen. If this has happened, they can block the phone so it cannot be used, set a password for if you retrieve it, and pass along the phone’s IMEI data to the police. EE will also call a parent/friend/partner for you if necessary, and will ring you back if you’re calling from a payphone.

Looking to upgrade your phone?

If you are entitled to an upgrade or are wondering if you may be entitled to one call 0843 596 3075 to find out and discuss the phones and contracts which could be available to you. Make sure you have your EE phone number available and if possible your EE username and password as this will help them find your account information more quickly.

Do you want to unlock your EE phone?

It is often thought that it is against the terms of your contract to unlock a mobile phone. However this is not the case, providing you have been with EE for at least 6 months they will be able to help you unlock your phone (so long as your IMEI number has not been blacklisted), it is important to note though that you must still pay for the rest of your contract even if you do not use the EE SIM card after you have unlocked the phone. Call 0843 596 3075 for further help with this now.

Want to setup roaming with EE?

If you are heading off on holiday don’t forget to contact EE and purchase a add on to your data package which will prevent you over spending on your phone while abroad.

Need help setting up a child lock on your phone?

If you have young children who regularly like to play with your phone the EE child lock system is invaluable as it prevents them from accessing inappropriate material. Call EE now on 0843 596 3075 for more information and help in setting this up.

Who are EE?

EE (Everything Everywhere) are a mobile network and internet service provider which was formed in 2010 via a merger between T-Mobile and Orange. Based out of their headquarters in Hatfield, they are the second biggest provider in the country. In the same year the companies merged they announced high definition calling; reached a deal with Vringo to provide unique ringtones; and joined with Barclaycard to provide the UK’s first contactless mobile payment system. EE are also the main sponsor for the prestigious British Academy of Film and Television Arts awards (BAFTAs), a major event watched all over the globe.

EE Introduces 50p 'Queue Jumping' Charge for Customer Callers

August 19th 2014

Mobile network EE has introduced a new ‘queue jumping’ service charge that allows its customer callers to get quicker service if they agree to pay 50 pence extra.

The new service, which claims to offer customers the chance to EE-queue-jump-chargeavoid a lengthy wait on the end of a line, has been met with mixed opinion from customers, consumer watchdogs and trading authorities alike. Whilst the service is on one hand initially meant as a service-booster, others argue it is swindling customers by making them pay more for standard service.

Andrew Griffiths, a non-EE customer, said to BBC Radio 4’s You and Yours that he would consider switching if EE were the only company to offer such a service.

However, other customers flocked to Twitter to vent their anger and disapproval.

“As an already paying @EE customer, why should I have to wait longer for help because someone else with no patience can pay to jump the queue?” tweeted @DarrenLeeC.

“I have been a customer of @EE for 10 years now. The call jump system they want to introduce is disgusting, I’ll be off to O2 then,” ranted @curexcomplex.

The main complaints over the proposed service revolve around beliefs that it is largely discriminatory, pricing people out of good service by offering superior treatment to those able to pay for it.

“I thought it was a bad idea for a company to offer to provide what really ought to be a standard level of customer service for a fee,” Andrew Griffiths said.

“It makes you think that perhaps they might not be trying too hard to answer the non-prioritised calls.”

Some experts have also questioned the practicality of the service, regarding whether EE is indeed equipped to handle the unprecedented amount of people that may wish to ‘jump the queue’. The company has said it will not be hiring any extra staff to cope with the potential increase in expectations. However, it says the 50p fee per customer will go towards strengthening its call service.

“EE’S goal is to set the highest customer standard for customer service in the telecoms sector,” a spokesperson said. “To support that ambition we’re investing significantly in our retail stores, contact centres and account management websites and apps.

“We’ve already committed to returning over 1000 roles to the UK from overseas call centres, and have already opened two new UK centres. To contribute to this and other investments in service we have introduced some small charges for certain customer services.”

DISCLAIMER
Customer Service Guru is a telephone directory and call routing service and is not connected to EE Customer Service. The direct contact number for EE Customer Service can be found in the public domain or on their official website.