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EDF Energy

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for EDF Energy

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday
Sunday
Address
EDF Energy
EDF Trading,
3rd Floor, Cardinal Place,
80 Victoria Street,
London,
SW1E 5JL
Website

 

0843 557 3393

Phone the EDF Energy Customer Service contact number on 0843 557 3393 where they will be able to helo with problems you might be having with your meter, changing to a new tariff, advice on what you need to do when you move home and more. Find more of the contact numbers for EDF Energy below and the relevant department you might need to speak to.

EDF Energy Contact Numbers

Department Contact Number Opening Hours
Smart Meter customers 0843 557 3393 Monday to Friday 8am – 8pm Saturday 8am – 2pm
Pay as you Go customers 0843 557 5126 Monday to Friday 8am – 8pm Saturday 8am – 2pm
New tariff 0843 557 4514 Monday to Friday 8am – 8pm Saturday 8am – 2pm
Moving to a new home 0843 557 3706 Monday to Friday 8am – 8pm Saturday 8am – 2pm
Billing and payments 0843 557 4512 Monday to Friday 8am – 8pm Saturday 8am – 2pm
Making a complaint 0843 658 0931 Monday to Friday 8am – 8pm Saturday 8am – 2pm

By calling the above numbers, we can connect you to those EDF Energy departments. All calls to this number cost 7 pence per minute, plus your telephone network access charge. Please note we are not associated with any of the companies listed on this website. We offer a call connection service.

Smart Meter

If you would like to inquire about getting a Smart Meter fitted with EDF Energy you can phone the number 0843 557 3393. You can use this number to book an appointment to get one fitted, as well learning about the benefits to you of having one installed, as well as finding out what to expect on the day of installation.

You can also use this number if you already have a Smart Meter from EDF Energy and have questions about what your meter is telling you and what this means for your bills.

Phone this number to provide EDF Energy with your meter reading as well, here they will be able to tell you how much your bill will be and when it will need to be paid by.

Key or Card payment meter

If you have a prepayment meter with EDF Energy then you can phone the team on the number 0843 557 5126. When you phone this number you can speak to them to find out about the rate which you are currently using.

You can also use this number if you have lost your prepayment key or card, they will be able to ensure you get a new one delivered at the earliest possible time.

Phone this number if you would like to find out the nearest possible Paypoint, Payzone outlet or Post Office to charge your key and card and to ensure you don’t do without gas or electricity.

New Tariff

Discuss a new tariff with EDF Energy on the number 0843 557 4514. When you phone this number you can find out details about the latest tariffs that are available to you. If you spend time on the phone discussing your situation and home life, the customer service team might be able to offer advice on what is probably going to be best option for you.

You can use this number to get a quote, learn about the tariff terms and conditions and the rates that go alongside them.

If you have recently changed to a new tariff and would like further explanation about it you can phone the number above to find out what you need, also when this tariff will come into play and if there is anything further that you need to do.

Moving to a new home

Moving to a new home can be pretty stressful, and to ensure that your energy supply isn’t affected you can phone the number 0843 557 3706 to speak to an EDF Energy customer service member about what you need to do before and after you move.

When you phone this number you can get advice about cancelling your current plan and setting up a new one at your new home address, and you can ensure any letters are cancelled to your old address too.

Once you’ve moved to your new home, phone this number to ensure your new tariff is in place and you and your family can begin using your energy supply as soon as possible.

Billing and Payments

Find out more about your EDF Energy Bills on the number 0843 557 4512, where you can also speak to the team members about making payments, what can be done if you’re struggling to pay your bill and what actually makes up your bill.

There are lots of different ways you can pay for your gas and electricity, and when you phone this number you can learn about the different methods and discuss with the team about what the best options are for you.

If you’ve like to change your monthly Direct Debit amount or the date that it comes out, you can phone this number to get it amended.

Making a complaint

To make a complaint about the services you have received from EDF energy you can phone the number 0843 658 0931. The customer service employees are a dedicated and trained team that are equipped to deal with your issues in a calm and sensitive manner. They’ll do their best to help with your problem, and explain how they plan to do this. Throughout the resolution process, the complaints team are there to provide information. Your complaint will only be classed as closed when you are happy with the outcome you have received, and they’ll aim to do this within two working days.

If you feel that your complaint hasn’t been adequately sorted, you can contact the Complaint Resolution Team, you can use the number above and ask to be put through to them specifically.

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