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eBay

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for eBay

Day Opens Closes
Monday 8am 10pm
Tuesday 8am 10pm
Wednesday 8am 10pm
Thursday 8am 10pm
Friday 8am 10pm
Saturday 9am 6pm
Sunday 9am 6pm
Address
eBay
Hotham House
1 Heron Square
Richmond
Richmond upon Thames
TW9 1EJ
Website

0843 557 3780

Contact eBay UK on 0843 557 3780 if you need assistance over the phone. It is a branch of the American e-commerce company eBay, based in California. They operate online auction websites for consumers and sellers in dozens of countries around the world. Since beginning as AuctionWeb in 1995 it is is now worth billions of dollars. Buyers can browse for free but sellers have to pay a fee to list and sell acceptable items.

eBay UK Contact Numbers

Contact eBay UK using these numbers to get customer support from eBay.

Department
Phone Number
Opening Times
eBay UK Customer
Services
0843 557 3780
(Mon – Fri) 8am – 10pm
(Sat – Sun) 9am – 6pm
eBay UK Account
Management
0843 557 5059
(Mon – Fri) 8am – 10pm
(Sat – Sun) 9am – 6pm
eBay UK Purchases
and Payments
0843 178 3475
(Mon – Fri) 8am – 10pm
(Sat – Sun) 9am – 6pm
eBay UK Returns
and Refunds
0843 178 3476
(Mon – Fri) 8am – 10pm
(Sat – Sun) 9am – 6pm
eBay UK Seller
Support
0843 178 3477
(Mon – Fri) 8am – 10pm
(Sat – Sun) 9am – 6pm
eBay UK Complaints
0843 178 3478
(Mon – Fri) 8am – 10pm
(Sat – Sun) 9am – 6pm

eBay UK Customer Services

Contact eBay UK customer services for advice and problem resolution by calling 0843 557 3780. They can point you to their guidance resources if you are new to buying or selling through eBay. These will help you to become an informed buyer, from finding listings to trustworthy sellers. If you purchased something as a guest, then you can call for help with the order. Tracking, reporting missing items, or arranging returns can be difficult without an actual eBay account. When you call customer services, they will help you to do this.

eBay UK Account Management

Shopping on eBay is much more convenient if you have a registered account. It is free to sign up and use, so eBay should only charge you for the price of items and shipping. You can contact eBay for assistance on 0843 557 5059 if you cannot access or amend your account. Make enquiries or appeals against them if eBay suspends or restricts your account. You can also request that they close your account if you do not want it anymore. They can assist you with communication preferences, security, or the messaging system.

eBay UK Purchases and Payments

When you bid or buy an item on eBay, you might be confused about how payment works. You might want to retract a bid or cancel a purchase if you made a mistake. Call 0843 178 3475 to get help with an order you no longer want. If you have an issue with your payment going through, then you should contact your bank or PayPal first before complaining to eBay. You should also contact the seller first if there is an issue with the tracking of your shipment. Then you can ask eBay to act as an intermediary between both of you.

eBay UK Returns and Refunds

Since you are buying from individual sellers and businesses with eBay as the middleman, the process for returning items for a refund may seem unclear. Call eBay on 0843 178 3476 if you have a problem with an order which you would like to return or receive a refund for. This could be because you never received the item, especially if there is no tracking information for it. Ask for guidance on how to return a specific item. Or ask eBay to pursue your refund if the seller does not give you your money back for a returned product.

eBay UK Seller Support

If you are a seller with an eBay Shop, call 0843 178 3477 when you need support. You can get help with listing your items, including selling internationally. Contact eBay if you have any issues with cancellations, postage, or returns. You can also get support with completing sales, especially if you need to resolve any problems with a buyer first. Contact them if there is an error with receiving payment for a sale. You could ask for assistance with paying your seller fees if you need it or challenge mistakes on your eBay invoices.

eBay UK Complaints

If you pay for an item which doesn’t arrive, you can complain to eBay under their Money Back Guarantee. Whether you are a buyer or a seller, you can complain about buyers or sellers. Report any inappropriate behaviour or misuse of the website to eBay. You can ask eBay to step in and resolve issues between you and your buyer or seller. Complain about listings which violate their policies. You can also complain about technical issues with the site. Call eBay on 0843 178 3478 to make a complaint and they will look into it.

eBay Contact Email

There are many ways to contact eBay for customer support. Usually, you will need to be logged into your account. You will see the “Contact Us” link or button all around the website, so click on it and go through the steps to contact eBay. Select the topic, view resolution advice, then choose from the possible contact methods they provide. This will be out of a phone call, email, or live chat. There is a different email address for each eBay department, so you must go through the form to get the specific one you will need. Provide all of the information such as user IDs, item numbers, and dates, and any supporting documents they ask you for. If you have a problem with a seller, you should try to contact them directly first. You can do this by clicking on “Ask a question” in the seller’s item listing. Sometimes eBay will give you a PIN code which you will need in order to discuss your case on the phone or by email. As a last resort, you could write to eBay’s UK head office in south-west London. You can find the address listed in the sidebar on the left of this page.

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