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DWP Customer Services – 0844 826 0689

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for DWP

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday n/a n/a
Sunday n/a n/a
Address
DWP
Department for Work and Pensions
Caxton House
London
London
UK
SW1H 9NA
Website

Short for The Department for Work and Pensions, the DWP is the largest department of the government and governs all benefits and pensions. Created in 2001, the department has received mixed reviews regarding its services and is currently headed by Damian Green, who maintains the overall responsibility of the department.

Department Contact Number Opening Hours
Customer Services 0844 375 3143 8am-6pm
Head Office 0844 375 3143 8am-6pm
DWP: Benefits Helpline 0844 375 3143 8am-6pm
DWP: Pensions 0844 375 3143 8am-6pm
DWP Budgeting: Funeral Helpline 0844 375 3143 8am-6pm


Customer Services DWP
0844 375 3143

The DWP are responsible for welfare and pensions in the UK. Currently, they look after all of the current benefits in circulation around the UK. This is soon to change with Universal Credit, information for which can be found in the next section. dwp customer services

You can also use this line to call a member of staff regarding your recent payment. If you have received more, or less, of the money you are currently claiming from the UK government, you have to declare this to the DWP, who will rectify the situation for you.

The DWP Social Fund is put aside for those who claim benefits from them and need a lump sum in order to pay for bills, travel expenses, funeral costs and more.

The DWP Social Fund cannot help with travel costs directly. However, the government has schemes and options for those who need help towards their transport. When you reach 60 in the UK, you can apply for a free bus pass. You can apply for these online, and you will receive one from your local council. Depending on your council, you should receive your pass within 2-6 weeks. If you live in London, you can get a pass that allows you to travel on buses, tubes and trains.

In order to meet a member of the DWP staff in person, you can find your nearest DWP Office online by searching for your nearest Job Centre, or Job Centre Plus. DWP offices are usually held in these buildings, along with other departments responsible for certain benefits from the UK Government.

Sometimes you may have to repay some of your benefit to the Department of Work and Pensions. This is because you have been overpaid at your fault. Reasons for this could be that you entered incorrect personal information, you didn’t report a change in your circumstances, you gave the wrong information when reporting a change to your circumstances, or you received two payments instead of one and did not inform the DWP. You should always contact the DWP if you think that something is wrong with your benefit payment, or if your circumstances have changed. If you need to make repayments, ring the number above, and they will put you into contact with the Debt Management teams. Once you have contacted Debt Management, you can send the money you owe via online banking. Their bank details are:

DWP Debt Management
Sort Code – 403418
Account Number – 51826107

If you are looking to apply for carer’s allowance, you will need to make a claim which requires your bank details, the address of the person applying as well as their date of birth, and National Insurance number. Employment details such as dates and payments will need to be provided. Remember that if you are unsure as to whether you are eligible to claim, you can use HMRC’s calculator available on the HMRC website. You can also backdate your claim by up to three months, if you have been someone’s carer for a while, without receiving the correct financial support. The DWP will provide you with a Carer’s Allowance if you find you are eligible. Applying online is the best way to claim, but you can apply by post if you do not have access to a computer of the internet. If you are concerned about your claim in any way, do not hesitate to call a member of the DWP staff above. If your claim is unsuccessful or you don’t agree with a decision, you can appeal.

 

DWP: Benefits Helpline 0844 375 3143

Universal Credit, a new scheme brought in by the government, will be used for all types of benefits by the end of 2018. It is currently in transition to replace JSA and disability allowance, along with other benefits offered by the DWP. The idea of Universal Credit is to roll up all benefits and pay claimants directly using their sort code and account number. If you are currently on a certain benefit with the UK government and are unsure when you are to be placed on Universal Credit, or about what the new scheme entails, a member of staff from the DWP Benefits Helpline will be able to assist you further.

When it comes to deciding your eligibility for Universal Credit, factors from each benefit will be added up and you will be given a new monthly amount to receive from the department. This new amount may change dramatically. If you are unhappy and would like to contest your new amount, you can do so by talking to a member of staff on the helpline above.  If you are still claiming JSA or other benefits from the DWP, you will be spoken too soon by your case worker, who will explain the new guidelines for claiming through the DWP.

If you are thinking about making a claim for carer’s allowance, you will need to make a claim which requires your bank details, the address of the person applying as well as their date of birth, and National Insurance number. Carer’s Allowance is currently not under any advice to change towards combining Universal Credit. This means that if you are unsure on applying, you can do so without immediate worry about a change in claims. The DWP will provide you with a Carer’s Allowance if you find you are eligible. Applying online is the best way to claim, but you can apply by post if you do not have access to a computer of the internet.

Remember, that if you are unsure as to whether you are eligible to claim, you can use HMRC’s calculator. This can be used for any current benefit scheme given by the government currently. Soon you will be able to use this calculator for determining whether or not you are eligible for claiming Universal Credit.

DWP Pensions 0844 375 3143

Pensions are one of the main responsibilities of the DWP. Once you are at the state pension age (which you can find out on the government website) you can start claiming a pension from the government. The DWP pension scheme is income related, and you must find out your age of eligibility before you can find out how much you can claim. According to recent figures, only 1 in 3 people in the UK of state pension age claim their pensions.

Unlike other benefits, the pension scheme from the UK government will not be merged with the incoming Universal Credit scheme. This means that, for now, those who claim the state pension will receive it. For more information on the pension from the UK government, how to claim, or to find out if you are eligible, call the DWP Pensions Helpline. From there, someone will aim to help you or transfer you to someone who can.

 

DWP Budgeting: Funeral Helpline 0844 375 3143

If you live in the UK, you can receive help towards funeral costs from the Social Fund, which is looked after by the DWP. The funeral payment scheme can be given to anyone on low income or other benefits. You have to repay the fund with any money received in the will of the deceased (if you receive anything). To claim for this payment you must be a relative or a spouse of the deceased.

After applying for Funeral Funding from the DWP, you will soon find out if you are eligible and how much you are entitled to. The funds of which will then be placed into your account from with you also claim benefits. You can receive anything from £500 up to £1500 to put towards a coffin, travel, flowers and the cost of moving the body from abroad. You can apply for this fund from any time within 3 months of the funeral taking place. If you wish to apply for this fund, you have to fill out an SF200 form which can be obtained from the government website, or the number above.

If you have applied for Funeral Funding from the DWP, and you have been denied, you can contest the decision.  By calling the number above, someone will help you get started with a claim against your decision. This will be taken to a private tribunal or hearing, in which you can choose to attend or not. Your circumstances will be taken into account, and your decision will either be repealed or denied again.

If you would like to contest your decision in person, you can do so at your local Job Centre or Job Centre Plus. You can find your nearest DWP Office by searching online near your postcode. DWP offices are usually held in these buildings, along with other departments for benefits.

More on The Department for Work and Pensions

The DWP cannot be found on social media platforms such as Facebook, Twitter or Instagram. This is because it is a government department, and will not talk to members of the public on such a platform.

 

4 Comments

Shaun dickens

To whom to may concern, I’ve been playing back money I owe you since last October and I would like to know how much I owe as it is a big chunk of my wages each week. My national insurance number is **** or my mobile is ****. Please could someone contact me on this matter Shaun.

Reply
A.Major

My jobcentre will not issue me with a hardship form and I understands that the DWP has the authority to do under the freedom-of
information-request

Reply
Susan Stephenson

I waited 20 minutes for someone to answer, I hung up because I didn’t know how much longer I would have to wait, Due to the high volume of calls.

Reply

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