|0843 178 4211||(Mon – Fri) 8am – 6pm|
|0843 178 4212|
|0843 178 4213|
|0843 178 4214|
|0843 178 4215|
To contact the DWP about your state pension, about welfare or benefits, or about budgeting loans, call the customer services team on 0843 178 4210. You can also use this number if you would like to speak to a member of staff about your local job centre. If you would like to make a complaint, you can do so by calling the dedicated complaints line on the number in the table at the top of this page.
The state pension is the pension you will receive when you reach state pension age. You can check at which age you will be able to receive the state pension over on the government website. The state pension is directly related to the amount of money you earn, and will not be merged with universal credit. However, many other welfare options can be merged with the state pension. To find out more, call the state pension helpline on 0843 178 4211.
Universal Credit has replaced many of the benefits and welfare schemes available to those who need them the most. All benefits will have been effectively replaced by the Universal Credit system by the end of 2018, and anyone who would like to speak to a member of HMRC staff in regards to it can call the Welfare Helpline on 0843 178 4212. You can also use this helpline if you would like to know if you are eligible for Universal Credit.
If you need funding for a funeral, the budgeting loan can help you put towards the cost of a casket, flowers and more. This payment scheme is given to anyone who is on a low income, or to those who are on the universal credit scheme. The loan given can be anything up to £1500, and to apply you will need to fill in the relevantSF200 form. To find out more about budgeting loans, call the contact line on 0843 178 4213.
Child Maintenance is offered by the HMRC in order to fund the everyday living costs of your child when you have separated from the other parent. The maintenance can be agreed between you and the other parent, or a member of the HMRC staff can help you come to an agreement on the child’s behalf. To find out if you’re eligible for child maintenance, or to review your payments, call the child maintenance team on 0843 178 4214.
If you are unhappy with a member of the HMRC team, you can call the complaints line on 0843 178 4215. This line is direct, however, it can become busy. Calling early in the morning can help you speak to a member of staff sooner, which means that your dispute will hopefully be resolved sooner.
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