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DWP Customer Services – 0844 826 0689

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for DWP

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday n/a n/a
Sunday n/a n/a
Department for Work and Pensions
Caxton House

0844 375 3143

Short for The Department for Work and Pensions, the DWP is the largest department of the government and governs all benefits and pensions. Created in 2001, the DWP is responsible for welfare and pensions in the UK. Currently, they look after all of the current benefits in circulation around the UK. The department has received mixed reviews regarding its services and is currently headed by Damian Green, who maintains the overall responsibility of the department. You can contact the customer services department on 0844 375 3143.

Department Contact Number Opening Hours
Customer Services 0844 375 3143 8am-6pm
Monday to Friday
Head Office 0844 375 3143 8am-6pm
Monday to Friday
Benefits Helpline 0844 375 3143 8am-6pm
Monday to Friday
Pension Helpline 0844 375 3143 8am-6pm
Monday to Friday
Budgeting Funeral Helpline 0844 375 3143 8am-6pm
Monday to Friday

DWP Customer Services – 0844 375 3143

You can contact the DWP customer services in regards to your recent payment such as if you have received more or less of the money you are currently claiming as you will need to declare this to the DWP and they will correct this problem, you can call to inquire about the DWP Social Fund which is a fund for those who claim benefits who may need a lump sum to pay for unexpected bills or funerals etc, you can inquire about making an appointment with a DWP member of staff in you local job centre, if you need to repay some benefits you can inquire about their bank details, you need to change some of your details or there has been a change in your circumstances, you would like to apply to claim for carer’s allowance, you want to check you are eligible for any of the DWP services or you have some other general inquiries for the DWP. Get in touch with the DWP by calling 0844 375 3143.


DWP Benefits Helpline – 0844 375 3143

The government have brought in a new scheme called Universal Credit which will be used for all types of benefits by the end of 2018. Universal Credit will be paid directly to claimants with their sort code and account number. If you claim benefits you will eventually start receiving Universal Credit instead of your current benefits, if you have some questions about this change over or you are interested in finding out about what the new scheme entails please call the benefits helpline on 0844 375 3143. If you would like to find out if you are eligible for universal credit you can call the helpline and they will take into account all the different factors from each benefit and if eligible will give you an estimated amount that you could receive monthly. If you already receive benefits the amoung might change drastically if you’re unhappy about this new amount you should contact the benefits helpline and a member of staff will explain the reason for this or try to resolve the issue.


DWP Pensions – 0844 375 3143

Another one of the main responsibilities of the DWP is pensions, which you can start claiming once you reach the age of state pension (which you can check on the GOV.UK website). The pension scheme is related to your income and you must find out yourself the age you are eligible to receive it before you can find out how much you will be able to claim. The pension scheme will not be merged with the Universal Credit scheme, unlike all other benefits. If you have some questions about the pension scheme, you want to find out when you are eligible to receive your pension, you want to find out how much you can claim or you’re experiencing some problems with claiming your pensions you can call 0844 375 3143 to speak to someone from the pension helpline.

DWP Budgeting Funeral Helpline – 0844 375 3143

You can claim from the Social Fund to help towards covering funeral costs for an unexpected death of your loved one. The funeral payment scheme is given to anyone who is on low income or claims other benefits. You do have to replay the fund with any money that is left to you in the will of the deceased (if anything) and you must be a relative or spouse of the deceased. Once you have applied for the funeral funding from the DWP you can find out if you are eligible and how much you will be entitled to. You can receive anything from £500 to £1500 which can go towards the coffin, travel, flowers and the cost of possibly moving the body from abroad. You can apply to claim from the fund anytime within 3 months of the funeral taking place. To apply for this fund you need to fill out an SF200 form which you can find on the GOV website or by calling 0844 375 3143 and requesting the forms be sent to your home. If you have applied for the funeral fund and been denied you can call 0844 375 3143 and someone will help you claim against the decision, this will them be taken to a private hearing which you can attend or not attend and your circumstances will be taken into account then the decision will either be repealed or denied again.


Shaun dickens

To whom to may concern, I’ve been playing back money I owe you since last October and I would like to know how much I owe as it is a big chunk of my wages each week. My national insurance number is **** or my mobile is ****. Please could someone contact me on this matter Shaun.


My jobcentre will not issue me with a hardship form and I understands that the DWP has the authority to do under the freedom-of

Susan Stephenson

I waited 20 minutes for someone to answer, I hung up because I didn’t know how much longer I would have to wait, Due to the high volume of calls.


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