Your browser does not support JavaScript!

DPD

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for DPD

Day Opens Closes
Monday 8am 6pm
Tuesday 8am 6pm
Wednesday 8am 6pm
Thursday 8am 6pm
Friday 8am 6pm
Saturday 8am 10am
Sunday Closed Closed
Address
DPD
Roebuck Lane
Smethwick
West Midlands
B66 1BY
Website

0843 557 3392

Contact DPD by calling 0843 557 3392 if you need help from DPD customer services. DPD UK is the brand representing the UK operations of international DPDgroup. The parcel delivery service has headquarters in France but runs domestic delivery services throughout the UK and Europe and beyond. DPD opened depots in the UK and Ireland with all-electric fleets for reducing their environmental impact in London and Dublin.

DPD Contact Numbers

Contact DPD in the UK by phoning up their customer service lines.

Department
Phone Number
Opening Times
DPD Customer Services 0843 557 3392 (Mon – Fri) 8am – 6pm
(Saturday) 8am – 10am
DPD Tracking 0843 557 5056 (Mon – Fri) 8am – 6pm
(Saturday) 8am – 10am
DPD Pick Up Shops 0843 208 1531 (Mon – Fri) 8am – 6pm
(Saturday) 8am – 10am
DPD Depots 0843 208 2456 (Mon – Fri) 8am – 6pm
(Saturday) 8am – 10am
MyDPD Accounts 0843 816 6814 (Mon – Fri) 8am – 6pm
(Saturday) 8am – 10am

DPD Customer Services

Call DPD customer services on 0843 557 3392 during the business hours above if you want to speak to a person at DPD about your delivery. You can call to find out how to change your delivery address, change the delivery slot, rearrange delivery, or confirm a safe place or alternate recipient. These options will not always be possible, but DPD will work with recipients and senders to try to get parcels to the right place.

DPD Tracking

You should be able to track your DPD delivery online using the reference number provided by DPD or the sender. If there is an issue with tracking a parcel, call DPD on 0843 557 5056 for help with checking on its status. You will need to provide the delivery address and recipient name to be able to track it. Contact the sender and DPD if there is a problem such as a damaged parcel or a missing parcel that wasn’t delivered.

DPD Pick Up Shops

DPD partners with lots of local retailers to create collection or drop-off points for customers receiving or returning deliveries. To enquire about your nearest DPD Pick Up Shop, call 0843 208 1531. Find out which facilities they offer and how to arrange delivery to a Pick Up Shop or collection from one. DPD may allow you to redirect it depending on the circumstances. If you have a complaint, raise it with the retailer first.

DPD Depots

On some occasions, if your driver was unable to deliver your parcel, they will retain it at your local DPD depot and leave a calling card for you. Call 0843 208 2456 to find out where your parcel is and when you can go to pick it up if you are able to collect it yourself from a DPD depot. This might be more convenient for you than missing deliveries and parcels going back to the sender. Otherwise, try to rebook a new slot.

MyDPD Accounts

MyDPD is the free online account service for businesses and sellers which makes shipping easier on larger scales. Call 0843 816 6814 to speak to a person at DPD about your MyDPD account, especially if there is a problem such as being unable to access it or change information. Ask for help if you need some to create a shipment, print a label, rearrange deliveries, or to maintain your address book and shipping preferences.

Other Ways to Contact DPD

If you didn’t already know, there is a DPD app for smartphones. You can create an account and DPD will add deliveries to your registered address for you to track or amend. DPD also allows customers to submit an online enquiry form or send e-mails to customerservices@dpd.co.uk that they aim to respond to within 24 hours. DPD no longer operates their social media accounts, but you can still post letters to their office.

Save time & money with our handy phone option guides

Ratings for the best customer services departments

The best deals and voucher codes for top UK companies