DPD is a European delivery company which delivers millions of parcels around the globe. They are one of the most commonly-used couriers in the UK. However, they also get a lot of negative reviews from unhappy customers. You might be one of them, needing to get assistance with a delivery that you have been waiting for. DPD provides a one-hour time slot, so it can be frustrating and inconvenient when the delivery does not show up. It can get even more annoying when you have to rearrange delivery or collection. This is how you can get help with a late DPD delivery.
DPD Late Delivery Phone Number
When you arrange a delivery, either by yourself or through a retailer, you will usually provide contact details. The courier, in this case DPD, will then text you with delivery updates. If you do not hear from DPD about your delivery slot, or the driver does not show up, then call DPD on 0843 557 3392. Then press 1 to connect to DPD customer services or press 2 for help with a DPD account. If you hold without pressing anything, it will still transfer you to someone at DPD anyway. Have your parcel reference number ready so that they can track it down. They will be able to tell you where your parcel is and what your options are to get it as soon as possible. If they have lost your parcel, then you need to contact the sender. You should contact the retailer directly if you want a refund for delivery fees.
DPD Late Delivery Online Contact
If you are experiencing ongoing problems with DPD delays, then you should make a complaint. You can submit a contact form to send a message to the Make It Right team at DPD. They handle the complaints if you can’t get the help that you need from customer services. That is the next step if you have already tried calling the number above or sending an e-mail to firstname.lastname@example.org. You should get a reply within 2 hours during their business hours. If DPD still can’t put things right and get your parcel to you, then you can escalate the issue to the Director of Customer Experience. Their e-mail address is email@example.com. DPD does not interact on social media anymore.
DPD Late Delivery Compensation
If you are the recipient of the delivery, then DPD cannot help you with financial compensation. You need to contact the sender so that they can make a claim if necessary. The sender or retailer is responsible for giving you a refund or sending a new delivery. If you are the sender and you need to claim for missing or delayed deliveries, then you can find out how to make your claim here. If you are the recipient, then you might be able to get compensation from a retailer, but this will not have anything to do with DPD. They may need to investigate your delivery with DPD and await the outcome of their claim before they can assist you, so you might have a longer delay or not receive it at all.