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Creamfields Customer Service Contact Number

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Opening Times for Creamfields

Day Opens Closes
Monday 9am 6pm
Tuesday 9am 6pm
Wednesday 9am 6pm
Thursday 9am 6pm
Friday 9am 6pm
Saturday 9am 6pm
Sunday 10am 4pm
Cream Group
Tea Factory
82 Wood Street
L1 4DQ
  • Business Name: Creamfields
  • Phone Number: 0844 248 375
  • Opening Times: 9am-6pm
  • Head Office Address: Cream Group, Tea Factory, 82 Wood Street, Liverpool, L1 4DQ
  • Website:
 Creamfields is a festival based in Liverpool. It is an extremely large festival which focuses on dance music and was first hosted in 1998 when 25, 000 people attended. Its exact location is in Daresbury, Cheshire. Tickets to the festival are available to buy online, but hopefuls must be quick as the event is extremely popular and is known to sell out extremely quickly. The festival line up and its headliner change every year and are usually announced before the tickets go on sale. The Creamfields event was originally held in Winchester.
Department Contact Number Opening Hours
Head Office  0844 248 2375 9am-6pm
Line Up  0844 248 2376 9am-6pm
Tickets & Information  0844 248 2377 9am-6pm
Pre – Pitch Enquiries  0844 248 2378 9am-6pm
Coach Packages  0844 248 2379 9am-6pm

Head Office – 0844 248 2375

The Creamfields head office is available to answer any questions you might have about the annual music event. The event takes a lot of planning and organising each year, so if you have any questions about how the event is organised and what you can expect when you attend. The line-up is announced as and when artists are confirmed and if you would like more information about it, someone at the head office will be more than happy to help. You can also call the head office if you are having problems booking tickets for the event or if you have booked your tickets but have not received a confirmation email. Please note that due to the sheer volume of tickets being booked, it may be a few hours or even a couple of days before your email confirmation is sent through. If you would like information about camping and the venue itself then you can also discover all of this by calling the Creamfields head office. You can also check out the Creamfields website that is easy to navigate and contains a lot of useful information. If you spot any mistakes on the website then please alert the head office. If you would prefer to have an enquiry or complaint in writing, then you can address a letter to the head office address which is listed above. The opening hours of the head office are shown in the table above. If you want regular alerts and information about the festival, you can sign up to Creamfields email alerts which will keep you updated with everything and even sent you exclusive discounts and offers.

Line Up – 0844 248 2376

Just as any major festival, the line up for Creamfields changes every year and you can find out what it is, as soon as it is announced by checking on the website. Creamfields is a dance and house music festival, so you can expect some top DJ’s to be performing during the weekend. The website also includes a countdown to the event on the homepage, taking place over the August Bank Holiday weekend – a popular weekend for events and festivals. Regular performers at the annual Creamfields event include Annie Mac, Alesso, Gorgon City, Hannah Wants and Hardwell – this is to name but a few. There will be music from the Thursday right through until the Sunday, with the main headline acts playing over the weekend – typically on the Saturday and Sunday nights. Due to it being such a big venue, there are several different stages at the event, so that artists can play at the same time. The lineup page will also tell you what artist is playing on what stage. The stages at Creamfields include the Cream Terrace Stage, The Hospitality Stage and The Sexy by Nature Stage. Creamfields has won several awards over the years including best major festival, best dance festival and best dance event. It is also sponsored by a number of well-known brands including Pepsi Max and Smirnoff. You can view all of the line up from artists A-Z on the Creamfields website but if you have any questions or have received an email of cancellations or have even heard rumours of guest appearances you can call the lineup contact number to ensure that you are up to date with what is set to happen at the event.

Tickets and Information – 0844 248 2377

If you want to attend Creamfields festival you will have to be quick in purchasing your tickets as they sell out extremely quickly. All tickets will be on sale on the Creamfields website but you can also buy them through third parties including the likes of Skiddle, Ticketmaster and See Tickets. Ticket prices vary depending on the package that you purchase, whether you want a day ticket, a two-day ticket or the full weekend ticket, you will pay accordingly. The Creamfields website will allow you to pay for your tickets in two instalments or to pay it off in one go, so it is whatever suits you best. All ticket prices can be found on the Creamfields website but just to give an idea of pricing, a four-day camping ticket is £230. This is for the bronze package, the cheapest package you can buy. If you want something a little fancier you can go for silver or gold packages which increase in price but also include benefits such as access to the camp in the silver and gold campsites (provided you have purchased a camping and not just a day ticket). These campsites are a little more refined and include hot showers and ‘proper’ toilets and access to luxuries such as mirrors and hair straighteners. You will also be given a free car parking space. If you have bought a gold ticket you will also be given access to the exclusive hospitality arena on site which includes a complimentary meal each day, leather sofas and wooden flooring, indoor and outdoor seating areas as well as a cocktail bar. if you are unsure what package to purchase please call the contact number above. You might decide not to camp and instead just book tickets for the daytime event – this means you will not have access to the campsites at any time. If you do have a day ticket, you can call the information line for further information about to and from and in and out of the festival. Please note that Creamfields will be operating a challenge 21 scheme and it is an over 18 event – callt he helpline for more information about this.

You can expect your tickets to arrive within five working days of ordering them but if there is a backlog please be prepared to wait up to two weeks. If the event is nearing and you have still had no sign of your tickets, please call the number displayed above and someone can chase up your order for you. Other things you can find out by calling the information line include how to get to Creamfields from your current location, information about off-site accommodation if you prefer to stay near to the festival rather than on-site, what concessions and facilities will be available at the festival and in-depth information about the assistance that is available to you if you are a disabled visitor. You can read a lot of this information online but the contact number is available during the times in the table above if you would like to ask any questions.

Pre-Pitch Enquiries – 0844 248 2378

‘Pre-Pitch and Party is a luxury camping alternative that is available at Creamfields Festival. Rather than facing the hassle of taking your own tent, you can choose one of the luxury packages available on the Creamfields website. Please note that you will need a bronze camping ticket in order to purchase on-site accommodation at Creamfields. Once you have purchased your bronze ticket, you can choose from the pricing options on the Creamfields website. Options include the bell house which sleeps two or four, a classic bell tent, a luxury bell tent, or simply a pre-pitched tent for two or four people so that you don’t have to bother. The Creamfields website includes all the information about what you can expect from these tents including their diameters and amenities and you can also book the accommodation on the website. If you would like to make a cancellation or have any further questions about any of these accommodation options then please call the number above.

Coach Packages – 0844 248 2379

If you want to book your travel in with your tickets, then the Creamfields coach package is a great way of making sure that everything is in the one place and you can view the packages on the Creamfields website. The Big Green Coach is the official travel partner of Creamfields and works tirelessly each year to transport festival goers safely to and from the festival. A coach package will save you driving and ensure that you don’t have the hassle of worrying where to park. It will also take you as close as possible to the festival gates so you won’t have to carry your luggage as far. If you do want to book onto a coach package but don’t have the money to pay the whole thing just at the moment, you can secure your coach package for just a £20 deposit. More information about this can be found on the Creamfields website and there are 58 locations that The Big Green coach run from so be sure to pick the right one!

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