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Cheshire Oaks: Customer Service Contact Number – 0843 596 3693

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Opening Times for

Day Opens Closes

If you would like to contact the Cheshire Oaks Customer Services, you can do so by calling 0843 596 3693. If you call this number, you will be placed in a customer service queue until a member of staff is available to talk to you. You may also choose the department you wish to speak to by choosing the corresponding number to the department you would like to be connected to.

About Cheshire Oaks

Cheshire Oaks Designer Outlet is based in Cheshire, England. In the UK, it is one of the largest outlet centres, with 145 stores in and around the village. Brands you can find in Cheshire Oaks includes The North Face, Calvin Klein, Diesel, Warehouse, Nike and Yankee. Opposite Cheshire Oaks is the Coliseum, which houses restaurants and other chained stores for shoppers to enjoy if they didn’t get their fill at the Cheshire Oaks Designer Outlet.

Cheshire Oaks Contact Numbers

Department Contact Number Opening Hours
Customer Services  0843 596 3693 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Head Office 0843 596 3694 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
 Stores 0843 596 3695 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
 Group Visits 0843 596 3696 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
Accessibility 0843 596 3697 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm
 Complaints 0843 596 3698 Monday-Friday: 8am-8pm
Saturday: 9am-5pm
Sunday: 10am-4pm

Customer Services

Calling 0843 596 3693 will put you through to a member of the general customer service team with Cheshire Oaks. This line can be used to make general enquiries about Cheshire Oaks or can be used to get in touch with a member of staff who works at Cheshire Oaks.

Head Office

Calling  0843 596 3694 will put you through to a member of the head office team at Cheshire Oaks, this number should only be used for business enquiries, or if you would like to follow up a complaint you have made to the team.


Cheshire Oaks has 145 stores in the outlet, with major designers offering low prices to customers to visit. You can find stores such as Calvin Klein, Nike, GAP and more. Call 0843 596 3695if you would like to know more information about your favourite stores in the Cheshire Oaks Designer Outlet.

Group Visits

If you are planning a school trip or group visit to Cheshire Oaks, you can do so by calling 0843 596 3696. You will be put through to a member of the group visits staff.


If you have questions regarding the accessibility of Cheshire Oaks, or one of their stores, calling 0843 596 3697will put you through to someone who can assist you further.


If you have a complaint about the Cheshire Oaks experience, you can call a member of staff on 0843 596 36978 and someone will be able to take your complaint for you.


Other ways to contact Cheshire Oaks

You don’t have to call Cheshire Oaks if you don’t want to. It’s understandable if you would rather contact them online or via letter. The following are ways of contacting Cheshire Oaks without picking up the phone.

By letter

You can contact Cheshire Oaks by letter. All you have to do is address your letter to the following address. A member of customer services should be in touch with you within two weeks of your correspondence.

Cheshire Oaks Designer Outlet,
Ellesmere Port,
CH65 9JJ,
United Kingdom

Via Social Media

Social media is one of the best ways to contact staff at Cheshire Oaks Designer Outlet. You can find Cheshire Oaks on social media such as:


To contact someone via Twitter, tweet to them directly, or send them a direct message.


You can also message Cheshire Oaks on Facebook


You can keep up with the latest from Cheshire Oaks Designer Outlet on their official Instagram account. This isn’t the best way in which to contact the customer service team. However, it can be used as a last minute call for communication.

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