Buy as you View is a retail and consumer finance company that sells electrical goods and furniture for your home. They operate on a smart meter basis which means you can buy the products on a hire basis and have a prepayment meter fitted so that you can pay for the products as you use them. You can pay for the items on a weekly basis with no deposit or credit checks in place. The company was first established in 1972 in South Wales and since then has increased in popularity as more and more people choose to use their concept. They do a great job of making un-affordable household items, affordable. It operates in several places in the UK and employs around 700 members of staff. You can apply easily online for any of Buy as you View’s household items, with the application taking no longer than ten minutes. You pay for your household items via a coin meter TV.
|Department||Contact Number||Opening Hours|
|Customer Services||0843 557 3691||8am-6pm|
|Complaints||0844 248 2602||8am-6pm|
|Delivery and Installation||0843 557 5210||8am-6pm|
|Debt Advice||0843 557 3691||8am-6pm|
Buy as you View is a great concept that gives people the opportunity to fill their home with furniture and electrical appliances from major brands and reliable names – without having to pay for it all at once. The website explains exactly how the concept works in easy to understand terms and it only takes 10 minutes to apply for whatever it is you need. The Buy as you View repayment system gives customers the opportunity to enjoy what they perhaps couldn’t afford in bulk and with the repayment process straight forward, it really is a win/win situation. When filling out the online application, Buy as you View will run an affordability check to ensure that you are not getting out of your depth with what you are committing to. The application should only take ten minutes to complete. It is easy to follow, but obviously, if you are having any difficulties or need to speak to someone then you can contact the customer service line to be put in contact with a member of staff who can help you. When applying, it will help if you have certain personal details to hand to speed up the application process. You will need details of all of your previous addresses if it has been less than three years living at your current address, details of your income such as your salary amount or any benefits that you receive and details of the outgoings you are currently faced with paying rent/mortgage/bills. After the application is complete, you will receive a fast response online (a decision will be made whether or not you can hire the items that you have requested. In some cases, Buy as you View will require further information from you before a decision can be reached. If you have been asked to provide further information and have any questions then please don’t hesitate to give the customer services contact number a call. You can browse the Buy as you View website to see what is available to you or if you have a specific product or brand in mind, you can search for that in the search bar. If you cannot find a specific product that you are looking for on the Buy as you View website, then please call the Buy as you View customer services contact number and a member of staff can help you find it or confirm that it has been discontinued. After completing a purchase with Buy as you View, you can opt for the ‘All Sorted’ package which provides you with a manufacturer’s warranty and no call out fees when Buy as you View pay you a home visit. Unlimited repairs are also available and if the same fault has to be repaired three times, you can ask for a replacement. This is definitely worth looking into – call Customer Services for further information.
The buy as you View head office is based in Bridgend. Buy as you View was originally known as ‘Just Rentals’ but changed to Buy as you View in 1998 and their head office remained in Bridgend. The head office contact number is a handy way to get in touch if you would like to learn more about the company and what it does or if you are thinking of lending with Buy as you View but want a bit more information about how the company works on a whole, before you commit to opening a contract and lending an item off them. Perhaps Buy as you View have carried out an affordability check on you and have concluded that you are not eligible to lend and you would like to discuss your options further. Products that are available to lend from Buy as you View including game consoles, TV’s, laptops, tablets, phones and other types of technology. You can also get sofas and beds and essential kitchen appliances such as kettles and washing machines. There are also clearance offers available at certain times and items that can be purchased for under £5 per week. If you want a product that you can’t find on the website or fear it may have gone out of stock, please call the head office. The Buy as you View website will offer you advice on how you can improve your credit rating and also explains important things that you need to know including what a credit score is. A credit check will be carried out on you before it is decided if you should be lent the items you want. If you feel you have been done an injustice or been denied the items unfairly, you can call the head office for an explanation. Buy as you View employ over 700 members of staff and if you think you would like a career with Buy as you View you can head to their website to see what vacancies they have available at the moment. You can also call the head office number if you think you would like to know a bit more about what it could be like to work at Buy as you View and whether there are any positions that you would be right for.
Buy as you View work towards making their lending process fair and easy to understand but if you do feel unsatisfied by their services in any way, or have a complaint to make, then you can do this by ringing the complaints line and discussing your options. There are a number of reasons why you might want to call the complaints number, perhaps you have hired a product that is broken, damaged or faulty or maybe the smart meter you have had fitted to your TV has broken it or stopped it from working properly. You might have an issue with the level of customer service that you received the last time you encountered a problem and contacted Buy as you View or you may have been trying to complain to Buy as you View for a while and not been able to get hold of them or have not received a response. The Buy as you View website has a list of Frequently Asked Questions that might be worth looking at if you feel you might be experiencing the same issue as someone else. Frequently Asked Questions on the Buy as you View website include ‘do I need to pay a deposit?’ and ‘What happens if I struggle with payments/come into financial difficulties?’ The most common complaint at Buy as you View is probably a breakdown of an electrical product. All Buy as you View products are covered under the 12-month manufacturer’s guarantee. If you have bought something from Buy as you View that is faulty you are within your rights to return it or to receive a refund within six years (5 in Scotland) from the day of purchase. The ‘feedback and complaints’ option on the Buy as you View website is also a good way of reporting any issues that you might have had whilst using them. If you would prefer not to speak on the phone with your complaint, or would rather have it down in writing, then you can do so by writing a letter to the Buy as you View head office address above. Remember to include your contact details in the letter so that you can get a response as quickly as possible. If you have written a letter to Buy as you View and have not received a response, please call the complaints number.
When you purchase a Buy as you View product, you can arrange delivery and installation free of charge by calling the delivery and installation contact number. Buy as You View will also take away any packaging and arrange for it to be recycled for you. Before your items have been delivered, you need to make sure of a few things for a smooth installation; no difficulties will be met when attempting to access your property from the road, you have enough space for everything you have purchased and any appliances or furniture will be able to fit through the door. If you need to give the delivery drivers/couriers any instruction before they deliver your items then you should call the above number to do this. Please make sure that this is done in good time because instruction will need to be passed on before the delivery is made. You will be asked to agree a time with the delivery driver and please make sure that you are available during these times so that re-delivery can be avoided. Call the number if you do need to arrange a different delivery time. If you have arranged a delivery and it has not shown up on time then please call the delivery number to see where your order is. If you wish to make a complaint about the quality of the service or if you think your smart meter has been installed incorrectly, then you should call the phone number as soon as possible to have this looked into.
Of course, Buy as you View is a great way to purchase products that you need but want to pay off in instalments. However, when committing to payment plans it can be easy to lose track of what you have set up and soon you can find yourself not being able to afford what you have committed to. Buy as you View are careful that none of their customers find themselves in such a situation and offer debt advice and help on their website. If you do find that you are struggling with your payments, Buy as you View advisers will work with you to get them back on track, and the debt advice contact number is available during the displayed opening times above. Although weekly payments are low Buy as you View understand that this can still get a little much and you may need some help. Don’t hesitate to call!
You can call any of the departments displayed above during their opening hours or you can write to the Buy as you View head office. However, there are also other ways to contact Buy as you View, either by email or through their social media accounts. Getting in touch via social media can be great if you need a quick response to a quick question or minor issue.
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