BT is a telecoms company based in the UK, offering broadband, television, landline and mobile phone services. If you are a BT customer or you’d like to chat with a member of the customer service team about becoming one, call the team on 0843 557 3380.
|Department||Contact Number||Opening Hours|
|Customer Service||0843 557 3380||7am-10pm: 7 days a week|
|Personal Customers||0843 557 4592||7am-10pm: 7 days a week|
|Business Customers||0843 557 4962||7am-10pm: 7 days a week|
|Retentions||0843 658 0784||7am-10pm: 7 days a week|
|Complaints||0844 826 0468||7am-10pm: 7 days a week|
|BT Report a Fault Contact Number||0843 557 3743||7am-10pm: 7 days a week|
BT’s customer service department is vast and has lots of members of staff waiting to deal with your query. The customer service department can answer all of your questions, whether it relates to your bill and account, landline, mobile phone, or broadband. The customer service department is based in several call centres across the UK, and the teams have been highly trained to help you with your query, whether it is something technical or it is related to your account. To contact the BT customer service team, call 0843 557 3380. When you call, you’ll be asked to give a brief reason as to why you are calling so that you can be put through to the customer service team.
Personal customers are defined by BT as customers who have BT products in their home. This could be broadband, landline, mobile phones or TV. You might need to contact BT as a personal customer to query a bill on your account, to add another service to your package or to make a complaint. If you’d like to contact BT’s personal customers’ team, you can do so by calling 0843 557 4592. When you call, an automated message will ask you to state why you’re calling, so that you can be transferred to the personal customers’ team.
Business customers may use BT’s services in their workplace or commercial property. If you use a BT landline or BT wifi, you might wish to contact the customer service department regarding your bills, your account or because your business is closing and you would like to terminate the service. To reach the BT Business customer service team, call 0843 557 4962. You can reach the customer service team seven days a week, between the hours of 7am-22.45pm, so if you are working outside hours and you stumble across a problem, you can call whenever you need to.
If you would like to cancel your BT services, or you wish to change your service, you will be put through to the Retentions team. The retentions team are able to offer you last-minute deals to convince you to stay with BT. When you wish to cancel your BT services, the retentions advisor will try to find you an offer or deal which works for you. If you suspect that you might be paying too much for your BT contract or you are just not happy, you can reach the retentions department by calling 0843 658 0784.
Perhaps your broadband is constantly down, or your landline doesn’t work? If you’d like to make a complaint to BT, you can do so by calling the customer service team. BT has a strict complaints process that they must follow, where they must work to come up with a solution that suits both parties. The process is referred to as the BT Code of Practice and it is available to view on the BT website. If you want to make a complaint, please call 0844 826 0468. After dialling, you will hear a message which will ask you to state why you’re calling. If you say ‘I would like to make a complaint’ you will be put through to the BT Complaints department.
If you need to report a fault with the BT system you can phone the number 0843 557 3743. When you call this number you can report faults concerning your BT broadband, phone line, TV package or your mobile. Explain the issue you’re having and the customer advisor might be able to look into fixing it whilst you’re on the line, however, if this isn’t possible they’ll book in for someone to come out and look at in your earliest convenience.
As it is such a big company, there are lots of different ways to contact BT.
You can see common questions on the BT contact us page, and get answers to them.
You can also live chat with a BT agent here.
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