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Opening Times for

Day Opens Closes
Monday 12am 24/7
Tuesday 24/7 24/7
Wednesday 24/7 24/7
Thursday 24/7 24/7
Friday 24/7 24/7
Saturday 24/7 24/7
Sunday 24/7 24/7
Address B.V.
597 1017 CE

0843 557 4870

Phone the customer service team on the number 0843 557 4870 where they can assist you with queries about bookings you have previously made, payments you need to make any complaints you would like to pursue. Contact Numbers Numbers
Customer services 0843 557 4870
Cancellations 0843 208 4456
Booking details 0843 208 4459
Payments and credit cards 0843 208 4461
Technical issues 0844 248 3389
Complaints 0844 248 3391 Head Office Opening Hours Opening Hours
Head Office  24/7 Head Office Address Address
Head Office B.V.
Herengracht 597
1017 CE Amsterdam

Customer services

Speak to the customer services team at on the number 0843 557 4870, where they are on hand to answer any questions you might have about a booking you have made or you need assistance with booking one.

If you need to make changes to a previous booking you can phone this number to get help with correcting this. You can also phone this number if you have questions about the room types, and what is included in the room.

To find out what is included in the price of your booking you can phone this number to find out if breakfast is part of your package.


To cancel a booking you have currently with you can phone the number 0843 208 4456. When you phone this number provide them with your booking number so they can locate it quickly and get the cancellation processed with minimal fuss.

When you call the number above they will be able to tell you if your booking requires a cancellation fee, and they can take this from you whilst you’re on the line.

If you have previously made a cancellation and haven’t yet received a cancellation confirmation email, phone this number to double check that the cancellation has been processed.

Booking details

If you would like to find out specific information regarding your booking you can phone the number 0843 208 4459. When you phone this number provide the customer service team member with the confirmation number so they can bring up the details of your booking and give you details you need. You might want to phone this number to get further details about the property you are staying in, information on check-in and check-out times, and other information about the place.

You can also phone this number if you can’t find your confirmation email about the booking, or would like to request an invoice from

Payments and credit cards

Speak to regarding payments and queries about credit cards using the number 0843 208 4461. When you phone this number you can speak to a team member to find out information about payments made through the site, such as when you can expect to pay and find out how best to pay your balance too.

If you have specific questions regarding using credit cards on the site, you can also phone this number to find out details.

If a charge has already been made to your card you can also use this number to find out why this has been done.

If the credit card you used to make the booking is no longer valid, phone the number above to find out what it is you need to do to complete the booking.

Technical issues

If you are experiencing technical problems when using the site you can phone the number 0844 248 3389 where they will be able to assist you with this. If you are having trouble completing a booking, or can’t choose select dates for a trip, can’t input details etc, phone this number where the team can assist you in completing the task you are attempting.


If you would like to make a complaint to you can do so using the number 0844 248 3391. When you phone this number they will be able to log your complaint, whether it’s about the level of service you have received whilst using the site, speaking to an advisor or visiting a hotel which you booked through the site.

Typically if you have had a problem with a hotel you have stayed in, in most instances it will be best to speak to the staff at the hotel, but if you have returned you can still log a complaint through and they will do their best to assist you.

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