Your browser does not support JavaScript!

Bestival Customer Services – 0844 248 2368

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Bestival Customer Services

Day Opens Closes
Monday 9am 8pm
Tuesday 9am 8pm
Wednesday 9am 8pm
Thursday 9am 8pm
Friday 9am 8pm
Saturday 9am 8pm
Sunday 9am 8pm
Bestival Customer Services
3 Loughborough Street
SE11 5RB
  • Business Name: Bestival
  • Head Office Number: 0844 248 2368
  • Opening Times: 9am-8pm
  • Head Office Address: Bestival, 3 Loughborough Street, London, SE11 5RB
  • Website:
Bestival Customer Services

Bestival is a music festival which is held on the Isle of Wight. The festival runs for four days and there has been a Bestival every year since 2004. In 2017, the festival is due to relocate to Dorset in order to give the land at the original site on Robin Hill time to recover and regrow. The original festival attracted around 10 000 people. However, this number has steadily risen over the years, and now the crowds are upwards of 55 000 at the festival every year. In 2015, Bestival was awarded the title of Best Major Festival in the UK in 2015.

Other Bestival Connection Numbers

Department Number Opening Hours
Customer Services  0844 248 2368 9am-8pm
Head Office  0844 248 2369 9am-8pm
Line Up 0844 248 2371 9am-8pm
Areas  0844 248 2372 9am-8pm
Camping  0844 248 2373 9am-8pm
Information  0844 248 2374 9am-8pm
Complaints  0844 248 2371 9am-8pm

Customer Services

If you would like to enquire about tickets or ticket prices, this is the number to call. You will be put in contact with a member of the Bestival customer services team, who can assist you further. If you would like to make a complaint regarding your experience with buying Bestival tickets, or about your time at Bestival, then please use either the Complaints number or the Head Office number, both of which can be found in the table above. You can also find more information on these helplines in the sections below.

Head Office

The Head Office that Bestival maintains can be found in London. If you would like to write a letter to the head office staff, you can do so at the address below:

Bestival, 3 Loughborough Street, London, SE11 5RB

If you would like to call up the head office for Bestival in the UK, then this is the number to call. You can call the head office for a number of reasons. If you would like to take a complaint further, or you would like to know the outcome of a previous complaint that you have made, this is the number to call.

If you are a band who would like to perform at Bestival, you can call this number to discuss your options with a member of the team.

Line Up

Each year, the lineup changes at Bestival. In 2017, the line up includes The XX, A Tribe Called Quest and The Pet Shop Boys. You can also find a range of other bands, artists and comedy act at the different stages throughout the festival.

In past years, the line up at Bestival has included artists and bands such as Amy Winehouse, Scissor Sisters, Elbow, The Flaming Lips, The Cure and New Order. For all upcoming lineup information, visit the Bestival line up website.

bestival customer servicesAreas

There are many stages and areas in Bestival to explore and discover. Below is your essential guide to the areas in the Bestival Festival. If you are visiting the festival, you will be able to download a map of the area to your phone, or purchase a map when you arrive on site:

The Ambient Forest Stage

Surrounded by woodland and amusements, the forest stage is a magic experience with so much to do. The Ambient forest is home to paint parties, raves, and much more.

Slow Motion

If the hustle and bustle of Festival life have got you in a bad place, then the slow motion is the place to visit. With a well-being and yoga centre, lose yourself at this amazing little escape in the middle of it all. At Slow Motion, you will also find spin classes known as ” Revolution Rides” which takes classes on a musical and magical journey. Definitely for the health nuts at Bestival.

Reggae Roots

From Ska, Ragga, Reggae, Dancehall and more, find yourself at Reggae Roots for a laid back reggae masterclass.

Club Dada

With swing remixes, brass bands and more, Club Dada is avant garde and not to be missed at Bestival.


Get your funk on at Stacey’s stage, the 24-hour stage is the ultimate feel good dance and clubbing experience. Think Northern Soul and Groove.


New for 2017, Temple is a place to see the bravado that Bestival has to offer. Think lasers, aerial displays and so much more. Think of temple as the church of dance music, you will not want to miss what this new stage has to offer festival goers this year.


Installed every year since 2004, Bollywood is the venue which has houses big names such as Disclosure and Fatboy Slim. It has remained a highlight of the festival since its inception and includes hammocks for you to chill out in, and hand stitched tents for you to explore.

The Box

The place to be to find breakthrough acts and cult bands on the up and coming lists

HMS Bestival

A huge party venue based on a CRUISE SHIP, the HMS Bestival is the gay mecca of Bestival. Find waves of glitter and cocktails made for a queen on the HMS Bestival.

The Feast Collective

The haven for food at Bestival, The Feast Collective houses an array of food vans and amazing cooks from all around the world. You’ll find everything you need at The Feast Collective, no matter your personal tastes.

The Castle Stage

The place to be for finding the biggest names in the lineup. You’ll also see jaw dropping light hows and a huge fireworks display on Sunday at The Castle Stage

bestival customer servicesCamping

Many people who buy tickets to Bestival will choose to camp at the site all weekend, and camping is included in the price of a regular weekend ticket. All you have to do is turn up and find the best spot for you and your crew to camp in. If traditional camping isn’t your style, there are more options for you to take a look at. For example, you can buy reserved pitches, camp backstage, stay at the pop up hotel, arrive in a campervan or a caravan, or even rent a yurt for the weekend! If you’re after prices for this, then call the number above for more information.

The main campsite is divided into different colours and can be identified on the festival map for Bestival.


The campsites for Bestival open on a Thursday, along with the festival itself. However, they close on the Monday after the last day of the festival. This means you can get some rest after the festivities of the day on Sunday. For more information on how to get there, when to leave, what time to arrive or more, ring this number above. Someone from the Bestival Information line will be able to help you further.


To make a complaint regarding Bestival, use this number. You can complain about any level of service you have has with Bestival, or about your personal experience.


Save time & money with our handy phone option guides

Ratings for the best customer services departments

The best deals and voucher codes for top UK companies