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Opening Times for

Day Opens Closes
Monday 8.30am 4.30pm
Tuesday 8.30am 4.30pm
Wednesday 8.30am 4.30pm
Thursday 8.30am 4.30pm
Friday 8.30am 4.30pm
Saturday Closed Closed
Sunday Closed Closed
Avon Cosmetics Limited
Sales Service Centre
Earlstrees Road
NN17 4A7

0843 557 3652

Contact Avon Customer Services using the information on this page whenever you need help from them. Customer services are available from Monday to Friday. They can resolve issues with sales or complaints.

  • Business Name: Avon
  • Avon Contact Number: 0843 557 3652
  • Opening Times: 8.30am – 4.30pm
  • Head Office Address: Avon Cosmetics Limited, Nunn Mills Road, Northampton, NN1 5PA
  • Website:

About Avon Cosmetics

Avon Cosmetics Ltd is the UK branch of the global company Avon Products, Inc. The US branch changed its name to New Avon LLC after separating in 2016. Avon began as a door-to-door sales perfume business in 1886. Over the years, Avon grew into an international cosmetics company. They sell a range of products for skin and hair, plus clothing, accessories, and gifts.  You can buy them directly from the website, or order through a local sales representative. These “Avon ladies” are the most recognizable feature of the brand. Avon participates in philanthropy, supporting breast cancer awareness and domestic violence charities.

Avon Contact Numbers

Call these numbers to speak to someone at Avon Cosmetics who can help.

Phone Number
Opening Times
Customer Services
0843 557 3652
(Mon – Fri) 8.30am – 4.30pm
(Sat – Sun) Closed
0843 557 4572
(Mon – Fri) 8.30am – 4.30pm
(Sat – Sun) Closed
0843 2080 981
(Mon – Fri) 8.30am – 4.30pm
(Sat – Sun) Closed
0844 248 2766
(Mon – Fri) 8.30am – 4.30pm
(Sat – Sun) Closed
Press Office
0844 248 2767
(Mon – Fri) 8.30am – 4.30pm
(Sat – Sun) Closed
0844 248 2768
(Mon – Fri) 8.30am – 4.30pm
(Sat – Sun) Closed

Avon Speak to a Person – 0843 557 3652

Call 0843 557 3652 to speak to a person at Avon. This number will connect you to the Customer Services team. Report any technical problems with the Avon website. The company will fix it as soon as possible to make sure you can place your order. Make enquiries about Avon products if you need further information. For example, ask for an ingredients list or find out if an item is cruelty-free before you buy. Check the end date of special offers and their terms and conditions. For product advice, speak to a local representative.

Delivery – 0843 557 4572

Avon likes to offer its customers more flexible choices for delivery. Aside from direct courier delivery, representatives offer personal delivery. You can also collect deliveries from Hermes ParcelShops. Call 0843 557 4572 if you experience a problem with your Avon delivery. There may be delays or a fault with the courier company. Avon will investigate and get your products to you as quickly as they can. For orders through representatives, you should contact them directly. Delivery times vary depending on the method.

Returns – 0843 208 0981

If you shop with an Avon representative, you should arrange your returns through them. Otherwise, you can return orders through ParcelShop or book a courier collection. You must allow around 14 days for Avon to receive your return and process your refund. Call 0843 208 0981 if you did not receive a refund after this time. You should always retain any proof of postage to help Avon investigate. Before you send a return, call to check the returns policy. There are certain items which you can’t send back and conditions for free gifts.

Complaints – 0844 248 2766

Whether you are a regular customer or a representative, call 0844 248 2766 to make a complaint. You should always read the terms of sale before placing an order. If you agree to this contract when you buy from Avon, you may not be able to complain unless they break it. Contact Avon to give them a chance to resolve your complaint. If you are unhappy with how they handle the issue, escalate the complaint beyond Avon. Refer to the Direct Selling Association to settle your dispute without taking it to small claims court.

Press Office – 0844 248 2767

The Press Office publishes the latest news from Avon. This includes product launches and charity work. If you are a blogger or journalist at a press outlet, call 0844 248 2767.  The PR team at Avon will assist you with information and promotional images to use. Ask to speak to the PR manager, Becky, or either of the assistant PR managers, Niki or Louise. Members of the public can also call with feedback on advertising campaigns or Avon’s online presence. Avon aims to keep a good relationship with the media and public.

Careers – 0844 248 2768

Avon operates globally, but in the UK there are two main offices. The UK head office in Northampton, and the new global headquarters in London. You could work here in marketing, supply, legal, finance, IT, HR, or business strategy. The sales team is an important part, as they are the link for representatives. To become a representative, you can apply online. If you want to work directly for Avon, call 0844 248 2768 and ask for the recruitment team. They can help with the application process, especially for new Area Managers.

Other Ways to Contact Avon

Luckily for you, Avon is easily reachable online. Simply send them a message on Facebook or send a tweet to @Avon_UK. The social media team may ask you to e-mail them at You can also send an e-mail directly to customer services at Customers can join the Avon Beauty Connects community for advice from other customers. You could write a letter to Avon at the Sales Service Centre (address in the sidebar on the left). The global head office is more for corporate queries.

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