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Atlas Editions Company Contact Number – 0843 658 0797

All calls to this number cost 7 pence per minute, plus your telephone providers access charge. Please note we are not associated with any of the companies listed on this website. This is a call connection service.

Opening Times for Atlas Editions

Day Opens Closes
Monday 8am 5pm
Tuesday 8am 5pm
Wednesday 8am 5pm
Thursday 8am 5pm
Friday 8am 5pm
Saturday 8am 5pm
Sunday 8am 5pm
Address
Atlas Editions
Atlas Editions
PO Box 1760
Southampton
SO18 9JW
Website

Whenever you need help with their products, contact Atlas Editions customer services on 0843 658 0797. The team is available seven days a week. They can assist you with any enquiries or complaints you have.

  • Business Name: Atlas Editions
  • Phone Number: 0843 658 0797
  • Opening Times: 8am – 5pm
  • Head Office Address: Atlas Editions, PO Box 1760, Southampton, SO18 9JW
  • Website: www.atlaseditions.co.uk

About Atlas Editions

Atlas Editions is a direct-to-consumer business. It has been a leading publisher of collectables for fifty years. The company sells toys for children, detailed replicas for adult collectors, and reference materials. All items are exclusive to Atlas Editions, so you cannot buy them anywhere else. Customers can subscribe to a collection to receive a series of items. There are no upfront charges and the first delivery is free. Atlas Editions is part of the DeAgostini Group. Founded in Italy in 1901, the group originally created atlases and encyclopaedias. Today it sends out parcels to over 5 million customers across Europe and Scandinavia.

Atlas Editions Contact Numbers

Calling these numbers will connect you to the department at Atlas Editions.

Department
Phone Number
Opening Times
Customer Services
0843 658 0797
(Mon – Fri) 8.00am – 5.00pm
(Sat – Sun) 8.00am – 5.00pm
Orders
0843 658 0798
(Mon – Fri) 8.00am – 5.00pm
(Sat – Sun) 8.00am – 5.00pm
Payments
0843 658 0799
(Mon – Fri) 8.00am – 5.00pm
(Sat – Sun) 8.00am – 5.00pm
Deliveries
0843 658 0801
(Mon – Fri) 8.00am – 5.00pm
(Sat – Sun) 8.00am – 5.00pm
Returns
0843 658 0802
(Mon – Fri) 8.00am – 5.00pm
(Sat – Sun) 8.00am – 5.00pm
Technical Support
0843 658 0804
(Mon – Fri) 8.00am – 5.00pm
(Sat – Sun) 8.00am – 5.00pm

Customer Services – 0843 658 0797

The first number to call when you have an issue is 0843 658 0797. This will put you through to customer services at Atlas Editions. The team can help you by providing further details about products. They can explain how the ordering system works if you are not sure. Should you wish to cancel a subscription, just call this number to ask. Later, if you change your mind again, you can call to reactivate it. You can also get help with newsletters. Call if you want to start or stop receiving them. The team can resolve complaints.

Orders – 0843 658 0798

You can place an order directly through the Atlas Editions website. If you would rather place the order over the phone, then call 0843 658 0798.  You do not have to pay anything when you order. Atlas Editions will send an invoice to you with each delivery.  To save time when you call, make sure you know which items or collections you want to buy. On the other hand, since you aren’t paying upfront, you may want to ask which other products are available. With high-value offers, you can subscribe to as many collections as you want.

Payments – 0843 658 0799

Once you receive your order, the payment is due. Whether you pay by cheque or card, Atlas Editions takes the money 28 days after the invoice date. If you set up credit or debit payments, you can get 15% off the first payment. Call 0843 658 0799 to make a payment by card over the phone. They will take future card payments automatically unless you call to cancel. You can call this number to check your payment status if there is an outstanding amount. Request a copy of your account statement sent to your e-mail address.

Deliveries – 0843 658 0801

You should receive a delivery within 28 days of placing an order. Atlas Editions will despatch items from ongoing collections every 4 weeks. If it has been longer than this and you haven’t heard any updates, call 0843 658 0801. Report a delivery delay, or any damage or missing items in an order. Atlas Editions will send you replacements within 28 days. Until you receive the new items, you don’t have to pay the original invoice. You don’t have to return items with damage, either. If you already paid, you don’t have to again.

Returns – 0843 658 0802

The returns policy at Atlas Editions allows you to send a complete package back for a refund within 14 days. However, you will have to pay the postage fees yourself. Allow 4-6 weeks for processing before you will receive a refund. Call 0843 658 0802 if you need advice about returning an order. After 6 weeks, you can call to confirm if Atlas Editions received your return. Returns will automatically cancel the invoice. If you receive a payment reminder, you can call to dispute it. Remember to keep the proof of postage for this.

Technical Support – 0843 658 0804

It is much more convenient to place an order online, especially if you create an account. If you ever have trouble using the website, call 0843 658 0804 for technical support. The team can guide you through setting up an account and how to place an online order. If you cannot access your account, request a password reset. Make sure that your e-mail account doesn’t flag messages from Atlas Editions as spam. Report a phishing scam if you get an e-mail asking for payment details, as Atlas Editions wouldn’t do this.

Other Ways to Contact Atlas Editions

Besides the phone, you can reach Atlas Editions online. The customer services team will respond to your messages as soon as possible. Reach out on Facebook, or through the website contact form. You could also send an e-mail directly to customerservice@atlaseditions.co.uk. Another way to contact them is by post. This is an option for payment slips and written queries or complaints. You can send any mail to the following address:

Atlas Editions
PO Box 1760
Southampton
SO18 9JW

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